In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.
1) Keys were lost in FLL airports security check. Long story short, I waited 20+ minutes for a pat down and in the process my keys were lost/stolen/taken. I guess the fine print does excludes keys, and a long list of other things someone might normally lose.
2) I had a medical issue. My ears stopped up with wax (after going underwater) on a snorkel/sail trip. My hearing was down to almost nothing afterward. I started to show signs of illness/infection related to this a couple days later. I called Nationwide several times, only to get passed around to several other reps (sound familiar?). After finally getting someone to respond, I was not given an answer if seeing the doctor would result in compensation from Nationwide.
Even though I explained the situation in detail, they said they could not guarantee payment and I would have to fill out a claim when I returned home!
As a result, I went to the pharmacist in Curacao and they sold/advised me on peroxide, and Royal Caribbean's ship nurse was nice and gave me a syringe. After some doctoring for 1+ hours, I was able to resolve my issue.
The doctor bill from Royal Caribbean would have been over $300.00.
Bottom line, I did not feel any "peace of mind" from Nationwide. It was just the opposite! I Will look elsewhere next time.
Steven Z. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are sorry to learn that your keys were lost during the trip. Unfortunately, as you have pointed out, keys are excluded from Baggage and Personal Effects coverage. This exclusion is an industry standard and not exclusive to Nationwide travel insurance products.
In event that you were treated by the ship doctor and were billed for the treatment/medication, you would be required to pay those expenses out of pocket and file a claim for reimbursement. Symptoms of an ear infection are certainly something to seek immediate treatment for, however, it is not typically an example of an illness or injury that would result in a guarantee or advance of payment from a travel insurance provider.
Please let us know if you have any questions or concerns by calling 800-487-4722.
I would never travel on vacation without travel insurance. Although I was lucky and didn't need to use the insurance, it gave me peace of mind at a reasonable price.
Ira C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Excellent company, had to submit to surgery at last moment. Company covered cancellation as insured promptly and efficiently. Thank you for your excellent performance.
Armando P. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We cruise a great deal and always buy trip insurance but this was the first time I had seen a policy specifically for cruises. The coverage makes much more sense than a straight trip insurance policy. I needed to file a claim for a medical problem that occurred during the trip and the process was quick and efficient without a hassle. I believe I was treated fairly.
Ernest E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Unfortunately my husband died in an accident while on the vacation and I filed a claim for services to handle transportation of his remains. The funeral director in San Juan has been dealing with insurance for me and said he had worked with this company before and it was satisfactory. My husbands remains are not home yet so I do not know if everything went as planned. If they do and all is covered as I have been told I am very well pleased and certainly glad I purchased the insurance.
Marie O. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are very sorry for your loss. In speaking with the claims administrator, we received confirmation that the claim was paid.
As with all insurance policies, you buy hoping to never need it. This policy provided the peace of mind we needed and thankfully, didn't have to use any of its features. We will be purchasing additional policies like this one for all our future trips. Highly rated carrier and good coverage for the price.
Philip C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
In event that you were treated by the ship doctor and were billed for the treatment/medication, you would be required to pay those expenses out of pocket and file a claim for reimbursement. Symptoms of an ear infection are certainly something to seek immediate treatment for, however, it is not typically an example of an illness or injury that would result in a guarantee or advance of payment from a travel insurance provider.
Please let us know if you have any questions or concerns by calling 800-487-4722.