Travel Insurance Reviews TripAssure Advantage Asset Plus
The Advantage Asset Plus plan from TripAssure offers Trip Cancellation and Trip Interruption coverage as well as a broad range of other coverages to help protect you while you are traveling. Post-departure coverages such as Baggage, Travel Delay, Medical, and Emergency Medical Evacuation can help to reimburse you for covered incidences that may occur while you are traveling. This plan offers added benefits such as Pre-Existing Conditions Waiver and Cancel for Any Reason.
To learn more, see the TripAssure Advantage Asset Plus product page.
The trip included a
cruise
tour
TripAssure
Advantage Asset Plus
ORIGINAL POST:
It, has been two months since my claim for a missed cruise. We had purchased a 3 day cruise which included airfare from PHL to FT. Lauderdale for a Feb 14th Valentine Cruise. Weather forced our flight to be cancelled. Along with flights 3 days prior and and after. After all documents were sent to MH Ross, EVERYTHING that was requested, we are now 2 months after our initial claim, and they are still reviewing documents, and have only asked us to send in more and more info to substantiate our claim that the cruise was cancelled. Well our cruise was not cancelled, we couldn't make the flight to get on the cruise. Thats the part they don't understand. They have all the info our flight getting into port was cancelled, but since we cant document the cruise was cancelled, they are not responding to our requests. Even after showing refunds from port taxes from the cruise ship and emails from the cruise ship that we did not make it.
I will update this review upon final determination, but NO I would not recommend this to anyone. Poor customer service, even as I write this, now 15 minutes into it, I have been on hold with there "emergency line" with absolutely no response yet, other than an automated message saying YES we except collect calls.
I do not recommend. Stay away.
**UPDATED 5-14-2014** After months of waiting MH Ross did make whole their responsibility for loss travel. I advise anyone who works through the insurance to have a copy of every document, page, email, receipt, ticket stub, picture, news article, letter, etc ready to be provided. After several phone calls to generic customer service, (Underwriters from elsewhere handle the claim, telephone representatives just take messages) and several documents, they did mail us a check.
Overall just don't expect that the insurance is going to have a quick enough turn around (plan states 7-14 days) of funds to book your new travel plans in the same season you were originally traveling in, if you have to make a claim.
Also to note that insuremytrip is a broker, and in a claim situation they are out of the loop, you call the insurer direct. So calls to them are not helpful. And as mentioned above MHRoss telephone reps just give generic responses, although very polite and understanding on the phone.
Overall I would use Insuremytrip.com again and am glad I did.
It, has been two months since my claim for a missed cruise. We had purchased a 3 day cruise which included airfare from PHL to FT. Lauderdale for a Feb 14th Valentine Cruise. Weather forced our flight to be cancelled. Along with flights 3 days prior and and after. After all documents were sent to MH Ross, EVERYTHING that was requested, we are now 2 months after our initial claim, and they are still reviewing documents, and have only asked us to send in more and more info to substantiate our claim that the cruise was cancelled. Well our cruise was not cancelled, we couldn't make the flight to get on the cruise. Thats the part they don't understand. They have all the info our flight getting into port was cancelled, but since we cant document the cruise was cancelled, they are not responding to our requests. Even after showing refunds from port taxes from the cruise ship and emails from the cruise ship that we did not make it.
I will update this review upon final determination, but NO I would not recommend this to anyone. Poor customer service, even as I write this, now 15 minutes into it, I have been on hold with there "emergency line" with absolutely no response yet, other than an automated message saying YES we except collect calls.
I do not recommend. Stay away.
**UPDATED 5-14-2014** After months of waiting MH Ross did make whole their responsibility for loss travel. I advise anyone who works through the insurance to have a copy of every document, page, email, receipt, ticket stub, picture, news article, letter, etc ready to be provided. After several phone calls to generic customer service, (Underwriters from elsewhere handle the claim, telephone representatives just take messages) and several documents, they did mail us a check.
Overall just don't expect that the insurance is going to have a quick enough turn around (plan states 7-14 days) of funds to book your new travel plans in the same season you were originally traveling in, if you have to make a claim.
Also to note that insuremytrip is a broker, and in a claim situation they are out of the loop, you call the insurer direct. So calls to them are not helpful. And as mentioned above MHRoss telephone reps just give generic responses, although very polite and understanding on the phone.
Overall I would use Insuremytrip.com again and am glad I did.
Joseph M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry for the frustration you experienced in waiting for your claim to be resolved. In the future, if you experience issues early on in the claims process, please reach out to InsureMyTrip as we do employ customer advocates that assist our customers in resolving claims.May 16,2014
The trip included a
cruise
TripAssure
Advantage Asset Plus
The plan was cost effective for our needs. It also gave us a peace of mind. Days before our trip we were told my father in law was facing a serious health issue. Having the insurance helped us focus on him instead of concentrating on the financial loss if we would have to cancel our trip. We were able to go on our trip and knew we were covered regardless of what happened. I would recommend M.H. Ross Advantage Asset to help cover any trip you have planned.
Dennis D. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Asset Plus
I heard a passenger had to go to the Dr's on board and it would cost her 109.00 just to see him/her, I asked if she purchased this asset plan and she said no.
Otherwise I was satisfied. thank you. Joanne
Otherwise I was satisfied. thank you. Joanne
Joanne L. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset Plus
It served it's purpose as far as piece of mind. Fortunately, I did not have to use it, but good to know it was there if needed.
Cynthia O. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Asset Plus
It seemed like a lot of money to pay just in case but it was nice to know we were covered if there were a problem.
Sandra A. would
recommend this plan to a friend or relative.
The trip included a
cruise
TripAssure
Advantage Asset Plus
I was very glad I chose M.H. Ross Advantage Asset. I felt assured that I had everything I needed for my kids and I for our trip out of the country. As with any policy always read every bit of the fine print. I read it all and I knew exactly the coverage I was to receive if I needed it. It was very reasonable for the peace of mind I had while I was away. Extremely easy to purchase and sign up for, considering I never purchased anything on the internet before. I really liked that you emailed me before I left on my cruise to say Bon Voyage! As to say "We know your leaving, we got you covered!" Thank You!
Paula P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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