Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
AXA Assistance USA
Platinum
Insurance can only be accurately rated if needed and used. I was fortunate to remain healthy during my three months in SẼ Asia.
Steven G. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
It was great knowing we were covered for any circumstance. Didn’t need to use any of it because our trip to Vietnam and Cambodia went perfectly but had such peace of mind knowing we were covered!
Curtis N. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Platinum
Always obtain my insurance via InsureMyTrip. Easy and affordable. Have only claimed once and process was quick and efficient.
Paul P. would
recommend this plan to a friend or relative.
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Carol
Thank you very much for your confidence in InsureMyTrip and AXA Assistance USA. Since 2015, you have purchased 5 policies from AXA for various international trips. We look forward to working with you in the future, so please never hesitate to call us weekdays from 7:00 AM to midnight ET or weekends from 9:00 AM to 9:00 PM ET.Mar 24,2018
The trip included a
tour
AXA Assistance USA
Gold
This trip had to be cancelled for medical reasons. A refund of the forfIeted deposit was requested from AXA on Oct.10. We were told we would hear back in 30 days. I called AXA after 40 days to check the status and a couple of days later I was told they needed more information. I provided the additional information and was told by an AXA representative it was sufficient. When I called back in a couple of weeks, I was told that still more information was needed. I provided this but did not receive a confirmation of receipt. When I called they told me they had no record of my claim. I sent the same info a second time but still no confirmation. So I called yet again and within the week I had 2 confirmations of receipts. Then miracle of miracles I received a letter that my refund had been approved. Two weeks later, I got two checks in the mail - one for each traveler although they are made out to the same person. But, the names aren’t the problem it’s the amount. The checks were for $300 less than we had been approved. I just got off the phone and they said it was a typo and they will attempt to expedite the new check. What should have been a simple refund process has been a major headache.
Although our flights were also insured, I decided to handle those myself. I had a dull refund within 4 days.
Although our flights were also insured, I decided to handle those myself. I had a dull refund within 4 days.
William M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Carol
Thank you very much for your detailed review. We are very sorry to hear that you encountered problems in the claim process which delayed your refund. We have brought your review to the attention of AXA Assistance USA who appreciates all feedback and will take your comments into consideration so as to improve their claims process.Jan 30,2018 -
Seth Hancock
AXA Assistance USA
Thank you for your feedback. We are sorry you were unable to enjoy your trip. We regret that there was a delay in the processing of your claim and an error on the checks once it was processed. As Carol said previously, we will utilize this feedback as a way to continue improving our claims process.Jan 31,2018
The trip included a
tour
AXA Assistance USA
Platinum
Would have liked Cancel for Any Reason included at this price.
Gary L. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.Jan 16,2018
AXA Assistance USA
Gold
Very pleased. The representatives of your company were so helpful in finding the right coverage for me! Thank you!
Merwyn H. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels
Nov 09,2017
The trip included a
cruise
AXA Assistance USA
Gold
I selected this plan through Insuremytrip.com, who gave me comparisons. AXA met the needs at a fairly reasonable cost. Glad I didn't have to use it.
Brenda F. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Apr 18,2017
The trip included a
cruise
tour
AXA Assistance USA
Silver
Great service. I had to file a claim and they handled it well.
David C. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Mar 20,2017
The trip included a
cruise
tour
AXA Assistance USA
Silver
It is always good to be covered. We travelled with five couples and one couple had a death in the family and had to leave the trip early, so it is always good to be protected. Your plan covered what we wanted so we were pleased .
Ronald S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Mar 13,2017
The trip included a
cruise
AXA Assistance USA
Gold
We had to use our AXA Assistance USA Gold insurance plan due to an unforeseen surgery. AXA was very easy to work with through the claims process. They were timely and very fair with the resulting compensations. We recommend this company and policy.
Laura S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and claim’s experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Feb 13,2017