Travel Insurance Reviews for AXA Assistance USA


AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rate AXA Assistance USA plans
(4.52 out of 5)
based on 1322 ratings and reviews.
97% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
AXA Assistance USA Gold
I didn't need to file a claim, so I don't have hands on experience on how well the coverage would take care.
Deborah B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Fortunately we didn't have any issues requiring your help, but it was a comfort to know we were covered.
McLean C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Feb 10,2016
The trip included a
AXA Assistance USA Silver
We were very satisfied with the insurance plan we purchased with AXA. Had a fabulous trip to Morocco and glad to say we didn't have to file a claim. We always get our travel insurance through InsureMyTrip.
Jesse R. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Silver
Trip was cancelled by the cruise operator. I was refunded everything but $300 of the airfare (ticket cost less credit for a future flight). AXA took care of the $300 quickly and with no hassle.
Thomas S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Since I didn't use the plan, it is hard to rate it. The proof is in the performance if needed.
Steven G. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
AXA did a prompt job of reimbursing my claim--once they got the paperwork by email. It took several weeks of phone calls to people whose first language was not English before I finally obtained correct information for filing. Within days, my claim was then processed. Should you file a claim, do not use US Mail to Miami; instead, file electronically and speak to a Claim Agent in Chicago, not Miami, to eliminate the language barriers.
Yvonne L. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
We appreciate their help and understanding in a difficult situation for us.
Susan G. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide you coverage and assistance and hope you will consider AXA Assistance USA for future travels.
    Feb 01,2016
The trip included a
AXA Assistance USA Gold
Good news did not use it. Glad we were covered!
Howard K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Silver
Too expensive compared to what others on the same trip paid.
Wiliam P. would not recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Carol
    Photo
    Thank you for your comments on pricing. Your policy premium was determined by the age of the travelers, prepaid and non-refundable cost of trip, length of trip and (on some plans) destination. You actually selected the second least expensive Comprehensive plan that was offered on our website. Your policy cost was approximately 10% of your total policy cost which is actually in range for your age group.

    In the future, you may wish to call us at 800-487-4722 to assist you in selecting a plan with the most competitive pricing.
    Jan 28,2016
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Jan 29,2016
The trip included a
AXA Assistance USA Silver
Not possible to write a review when we did not need to file a claim. Any of the above star ratings are not meaningful.
Harry M. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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