Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have and tour rated AXA Assistance USA
4.50 out of 5
403
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Silver
They paid 100% of the costs for my unexpected medical treatments. I was very satisfied.
Larry B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Didn't have to use it but coverage seemed good and the price was reasonable
Allison C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I'm very happy with AXA. The TSA broke my $125 sun glasses when checking in my bag. I was hoping this would be covered by AXA; but it wasn't. Too bad for me.
Nancy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I had to use my luggage delay coverage. After following the instructions for filing the claim I was kept informed and received the check within the specified time without hassle.
Rosalyn A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Everything went smoothly on this trip. This was a do over because I had to cancel the same trip in December because of leg injury. AXA gave me back every penny. I highly recommend AXA.
Carl K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
When I had erred with the dates of my travel, AXA Assistance accommodated me with the correction to fully insure all of my trip.
Stephen K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
Nearly had to use you, because of lost luggage, but showed up the next day. also missed a flight,and had to stay over, but the airline took care of us. thanks
Vernon H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
The customer service team at AXA Assistance were fabulous. Prior to filing, I had a number of what I felt were unusual questions and options. In a series of several emails, each having a prompt, clearing fair response, I filed my claim. The claim correspondence kept in in the loop regarding where the claim was i their process, and the refund was received in a reasonable time. The entire process was quick, painless and fair and I would highly recommend them.
lawrence k. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
Obtaining the plan and the value seemed great. Did not need to file a claim - which is the most important issue I cannot evaluate. Would buy again.
Marc S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jul 08,2016
The trip included a
tour
AXA Assistance USA Gold
Insurance provided peace of mind and AXA revised my coverage when my travel plans changed. Very helpful.
Kristen G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jul 08,2016
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