Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have and tour rated AXA Assistance USA
4.50 out of 5
368
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
Much more cost effective than what the travel agent quoted. Would use AXA again.
Jay S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Fortunately I was not the group member who had to be hospitalized in Shetland for a gall bladder issue, but I was gratified that had I had an unforeseen problem I was well insured.
Kathryn Shohl S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
did not have to use it but was glad to have it
carmen a. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 26,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
Covered the trip to go to Fiji centering on a cruise. The boat was washed on the reef in a storm so that part was cancelled without reimbursement to us. We filed to recover what we lost on the cruise and you did not pay. We chose to go to Fiji anyway, without the cruise, and had to buy a NEW policy from you to cover the trip. We had no need to use that second policy so i suppose it "worked."
Barry A. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Customized the plan so it exactly fit my anticipated needs and budget. Happy to say, I din not need it - always a good thing!
Stephen G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 23,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
This plan provided adequate coverage at a reasonable cost. I thankfully did not have to file a claim so I cannot comment on the claims process.
Edwina C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 23,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
It's reassuring to know that this coverage is in place. I've used this company several times, including once when I had to cancel a trip a week before it was to start. This time after booking a river cruise, I was invited to join a tour of my dreams in the same region, and had no trouble switching my plan to cover the new tour. No problems.
Carol D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    May 20,2016
The trip included a
tour
AXA Assistance USA Gold
I was very happy with this plan and would use them again in the future.
Mary M. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 18,2016
The trip included a
tour
AXA Assistance USA Gold
Thankfully, I did not have need to submit a claim. I can only review the ease with which I was able to obtain a quote for the coverage I needed and the cost. Very pleased on both counts. Thank You!
Therese C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 16,2016
The trip included a
tour
AXA Assistance USA Gold
Didn't have need to file a claim.
Regina M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 12,2016
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