Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Fortunately we didn’t have to file any claims
Alan D. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
We did not use the medical portion; the trip was canceled due to evacuation orders for the entire Northwest Territories due to wildfire. They declared a state of emergency; fortunately the orders were issued 2 days before we left home.
It was a lengthy process because the supplier we booked through is not large and a lot of the standard things asked for had to be created especially to satisfy the exact documents needed. The vendor had clearly stated non refundable on their web site and our booking confirmation. This was an unusual circumstance; at this point the supplier doesn't even know if their lodge is still standing.
It was a lengthy process because the supplier we booked through is not large and a lot of the standard things asked for had to be created especially to satisfy the exact documents needed. The vendor had clearly stated non refundable on their web site and our booking confirmation. This was an unusual circumstance; at this point the supplier doesn't even know if their lodge is still standing.
Jerry D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
This was the first time I ever filed a claim under a trip insurance policy. We needed to cancel our trip to the Canadian Rockies because of the wildfires, and the state of emergency in British Columbia. In the long run, it was fine, as our trip was covered fully. But it was a bit off-putting that we could only communicate by email, and the information we received was very basic. The claims form only had a small comment block to explain what happened, with no examples or lists of what to submit. I put together a timeline and a set of 8 tabbed documents. In return, I got a request for additional documents--by blandly worded email--with no way to tell if our first submission was what was required. After each submission, the email said it would be about 10 business days for the next step. They tended to beat that schedule, but the uncertainty was always there. Today, I found out that our claim would be paid in full--we should get it in about 10 business days. So, all is well, but a bit of personal contact and explanation/reassurance about what to submit would have been nice. I have received that on my rare car or home owners' insurance claims.
Edward F. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
The claim process was lengthy and redundant. Some of the same paperwork was requested several times . Ultimately I was reimbursed for 100% of my loss , but it took months during a time that I was critically ill and didn’t have the strength to deal with the MASSIVE amount of paperwork MULTIPLE times
John H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
Response time and processing for claim was slow. We had to contact them twice to ask about status and then they would take action.However, claim was finally paid and payment was fair.
Jeffrey M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Dec 05,2019
The trip included a
tour
International Medical Group
iTravelInsured LX
Well, we didn't need it. That's why you buy it! :-)
All went well on a great trip. We were healthy and safe and secure the entire time, so no claims on insurance.
All went well on a great trip. We were healthy and safe and secure the entire time, so no claims on insurance.
Bonita L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Our trip plans went smoothly and no member of our family needed to use the plan. However, it gave us peace of mind to know the coverage was there should we need it.
Phillip S. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
Great plans. Great prices. Easy to do.
Stephen R. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
I have used this company before and when I had to make a claim they were very swift to send me money that was owing me. I like to continue using companies with a good reputation.
Diane M. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured LX
The plan provides excellent trip coverage. My only negative is the price of it.
Linda V. would
recommend this plan to a friend or relative.
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IMG RR Team Account
International Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Jun 25,2019