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Good morning Ms. Gunning,
I’m sorry that you’re upset but I listened to the phone call that you referenced in your post and while I did hear the representative give you incorrect information, I also heard him apologize and advise as to the correct benefits immediately afterwards. The representative was also very accommodating in advising of locations of medical facilities that were at your disposal.
Please let us know if we can be of any further assistance and we’ll be happy to help you.