Travel Insurance Reviews for Tour Packages

If you've booked a tour with a tour operator or are taking a group tour during your upcoming vacation, you may want to read plan reviews from other travelers who took tours. You can select the Filed Claim filter to see only reviews from customers who took a tour and filed a claim.

Customers rate Tour Group travel insurance plans
(4.55 out of 5)
based on 8216 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
Filters: tour and Japan
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Filed claim
The trip included a
AXA Assistance USA Gold
The AXA plan provided higher levels of coverage at about half the cost of the plan offered by the Cruise line. Since we did not need to use the plan we do not know how difficult it would have been to actually collect. Communication with AXA before the trip was excellent and the plan disclosures were easy to read and understand.
Gregory U. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
CSA Travel Protection Custom
The overall insurance shopping process rates as a 5 star. The comparison of various providers made my choice fast and easy. Also, you get a review period to change your mind about the policy you've purchased.
Ying C. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
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Value
Claims no claim filed
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  • Empty Comment
The trip included a
Nationwide Mutual Insurance Essential
Let me predicate this review by saying that I did not do my homework as I should have, nor did I study the plan thoroughly during the 10-day review period. I am not faulting this plan, as it is what it is, but I just wanted to let other customers know they need to look at the reimbursement figures carefully. In our case, we had a super-close airline connection between our destination city of Nagoya, Japan and Tokyo, where we needed to connect for our flight back to San Diego. There is only one flight available per day. As fate had it, an unexpected delay of our flight out of Nagoya almost made us miss the connecting flight in Tokyo, except for the fact that thankfully our Tokyo flight connection was also delayed. We saw in our policy that we were covered for a mere $150 had we missed our connecting flight. Obviously, we would have had to spend three times as much for an airport hotel and food for an overnight and wait until the next evening. It is questionable whether the airlines would have compensated us in part. Anyway, just a caveat: recreate every scenario and read your policy thoroughly.
Joanne D. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Claims no claim filed
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  • Zac
    Photo
    Thank you for your feedback on the policy. This review offers many friendly hints and reminders to our customers:

    1) Please call us prior to purchasing a policy to ask questions about benefit limits and covered events. We are available 7 days a week by calling 800-487-4722.

    2) Most comprehensive policies have 10-15 day review period. The review period allows customers to read and understand what the policy covers, or cancel the policy and receive a refund of premium. Service fees ranging between $5-$8 may apply.

    3) Typically, travel delay benefits have a per day limit between $100-$300. However, we do offer plans that provide coverage up to the maximum limit listed under travel delay.

    4) We offer several comprehensive plans that can cover missed connections for a flight to flight connection. Missed connection requires at least a 3 consecutive hour delay or cancellation due to a defined hazard, and can cover additional transportation expenses, reasonable accommodation and meal expenses, and reimburse the pre-paid and non-refundable unused portion of the trip. The benefit limit for missed connection varies from plan to plan, but some plans provide coverage up to $1,000 or more.
    Apr 06,2015
The trip included a
Allianz Global Assistance Basic
Unfortunately, illness resulted in a last-minute cancellation of our trip. We filed a claim with Allianz, who responded promptly, telling us of the documents they needed to verify the amount of our claim. Their website is very easy to use, and uploading documents was simple. We received full reimbursement for our cancelled trip within a month of our claim being submitted. We would definitely recommend Allianz Global Assistance to anyone needing travel insurance, and we will definitely use insure with Allianz again. Great service!
Noreen L. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
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Claims
Satisfaction
  • Empty Comment
The trip included a
InsureAssist TravCan
Very professional. They reimbursed every dime I claimed.
BRAD B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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  • Empty Comment
The trip included a
Travel Insured Worldwide Trip Protector Plus
Knowing that I was completely covered by cancel for any reason, gave me peace of mind.
Carol L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Travelex Travel Select
I did not employ it but certainly placed my mind at rest regarding any overseas medical issues. I would highly recommend this, and would purchase the policy as well as this company again.
Richard Z. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
InsureAssist TravCan Premier
Good coverage for a reasonable price.
Jennifred N. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
The 24 hour medical assistance service was really excellent. They were very responsive and kept in frequent touch with me both before and after they secured me an appropriate and convenient doctor's appointment in Tokyo.
Donna A. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
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Satisfaction
  • Empty Comment
The trip included a
Travel Insured Trip Protector Lite Expanded
We purchased this same plan for our trip to Peru in October 2013, our planned trip to Japan in May 2014, and for our scheduled trip to Africa in September 2015. Before purchasing this plan for these 3 trips, the only other travel insurance we've ever purchased was the type of insurance offered directly through a large travel supplier - usually through a cruise line. We purchased this particular plan primarily for 2 reasons: because it had financial default coverage, and on all 3 trips listed above, we were/are dealing with travel suppliers we have never used before. More importantly, this plan offers the pre-existing condition waiver. Two months prior to our departure for Japan, I had a situation where a herniated disk in my lower back became much worse (after 31 years of managing with minimal pain that never kept me from doing anything), and I suddenly couldn't hardly walk. Upon having an MRI at my doctor's request, followed by an EMG, it was discovered that my herniated disk had essentially overnight become much, much worse. With this trip requiring not only lengthy flights to Japan and back, plus walking everyday, and long train and bus trips on an almost daily basis, my doctor recommended this trip was just no longer a possibility, and that having surgery was my only option other than living in major pain. I just had back surgery this past week - the week that would have been the second week of our trip to Japan! I'd originally purchased this insurance thinking about an 85 year old mother in ill health, and never thought I would have to cancel a trip due to my own health condition. What a relief to have this coverage! After being reimbursed for all but $300 per ticket from United, and being reimbursed 50% of the travel supplier fee, we were still set to be out nearly $8K if we had not had the travel insurance coverage. As it was, we submitted all paperwork required, documented payments; reimbursements to/from travel supplier and airline, signed form from my doctor/surgeon stating my condition and that surgery was warranted, and credit card statements to verify payments on airline tickets and the travel supplier. Within a week of submitting all paperwork, I received an e-mail from Travel Insured stating my case was under review. Within just a few days, I received another e-mail stating my reimbursement check was in the mail, and just a few days after that, I had the check in my hand. What a complete relief! I would not hesitate to purchase this exact plan from Travel Insured again, and as mentioned, we already have it as our coverage for a trip to Africa in Sept 2016. Now I will not plan any future trips (at least none out of the USA) without having travel insurance coverage, and will most likely go with this same plan. Can't say enough good about Travel Insured Protector Lite Expanded, as this plan provided us with exactly the coverage we needed without paying for coverage we felt we did not need.
Marcia F. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims
Satisfaction
Note: This review is for a plan that is no longer available.
  • Empty Comment
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