Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
Generali Global Assistance
Preferred
On June 14 I booked a one-way ticket to return to my home Country the United States after my visit to Argentina, paid $1,672. The departure date was scheduled for Tuesday June 29.
Unfortunately, a day before the trip I received a cancelation from American Airlines, which did not give me the option to rebook/reschedule the flight at least until August 3 (a months later!). After several communications with the airline nobody was able to assign me a new flight to return to the US at least until August 3. Many customer services agents suggested me to verify the availability in AA.com, and immediately book a new ticket if something became available, not waiting to call back the call center as the availability could change in the meanwhile.
This is what I did, I identified an available seat and paid for a totally new air ticket $3,376. Flying the day before, on June 28.
Once at home, I filed a claim with Generali, under the 'Trip Interruption Benefit', asking the Travel Insurance Company to cover ONLY the price difference between the two tickets (the original -canceled- flight has been refunded by the Airline). This was under the general understanding that the Airline was not able to accommodate me in one of your airplanes back to US.
The Insurance Company asked me to request the Airline the 'reason of the flight cancelation'. I gathered that information and shared with the Claims Representative from Generali, having back a nasty surprise: they have rejected the claim with the following reason: 'According to the documentation provided, the flight was canceled due to Airline schedule change...'
So, basically, if the Airline has Logistics issues and have to cancel your flight, you will NOT be covered by Generali Global Assistance. This is terrible, and real! The fine print on their policy is terrible. Do not buy from them, I've a clear case in which they have not covered a basic stuff.
I'm planning to engage a lawyer and fight for my rights! This is a typical case of Travel Insurance abuse!
Claim Number: 21027198-01
Policy Number: 21166W2282
Unfortunately, a day before the trip I received a cancelation from American Airlines, which did not give me the option to rebook/reschedule the flight at least until August 3 (a months later!). After several communications with the airline nobody was able to assign me a new flight to return to the US at least until August 3. Many customer services agents suggested me to verify the availability in AA.com, and immediately book a new ticket if something became available, not waiting to call back the call center as the availability could change in the meanwhile.
This is what I did, I identified an available seat and paid for a totally new air ticket $3,376. Flying the day before, on June 28.
Once at home, I filed a claim with Generali, under the 'Trip Interruption Benefit', asking the Travel Insurance Company to cover ONLY the price difference between the two tickets (the original -canceled- flight has been refunded by the Airline). This was under the general understanding that the Airline was not able to accommodate me in one of your airplanes back to US.
The Insurance Company asked me to request the Airline the 'reason of the flight cancelation'. I gathered that information and shared with the Claims Representative from Generali, having back a nasty surprise: they have rejected the claim with the following reason: 'According to the documentation provided, the flight was canceled due to Airline schedule change...'
So, basically, if the Airline has Logistics issues and have to cancel your flight, you will NOT be covered by Generali Global Assistance. This is terrible, and real! The fine print on their policy is terrible. Do not buy from them, I've a clear case in which they have not covered a basic stuff.
I'm planning to engage a lawyer and fight for my rights! This is a typical case of Travel Insurance abuse!
Claim Number: 21027198-01
Policy Number: 21166W2282
ROSARIO A. would not
recommend this plan to a friend or relative.
6 of
7 people found this review helpful
The trip included a
tour
Arch RoamRight
Preferred
I paid $1148.00 for travel insurance. I missed a connection and was delayed 24 hours.
Roamright has delayed and delayed paying a paltry $267 claim for unused hotels at my destination and for the hotel and meals for the 24 hour delay. I supplied plenty of documentation, but in the latest delay they insist on seeing paid receipts for airline tickets that I am not claiming for even thou I sent copies of boarding passes showing the flights and 24 hour delay along with the airline refusal to pay due to weather.
Roamright has delayed and delayed paying a paltry $267 claim for unused hotels at my destination and for the hotel and meals for the 24 hour delay. I supplied plenty of documentation, but in the latest delay they insist on seeing paid receipts for airline tickets that I am not claiming for even thou I sent copies of boarding passes showing the flights and 24 hour delay along with the airline refusal to pay due to weather.
Ronald T. would not
recommend this plan to a friend or relative.
6 of
7 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased to hear that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
Jan 03,2019-
Vicki Zidwick
Arch RoamRight
Thank you for taking the time to leave a review.
In order to thoroughly and accurately review claims, we need specific documentation.
One of our claims examiner will review your claim today and will contact you with a status update.
If you have any questions, you can contact us at 855-762-6252 or at [email protected].
Regards,
The RoamRight Team
Jan 03,2019
-
The trip included a
cruise
tour
InsureandGo
Global Gold
Lucky for me I really didn't need to use the insurance; was stranded in the Atlanta airport due to bad weather; called the 800 number and was connected to a voice message telling me to call back between 8 AM and 10 PM, it was 11PM at the time; not very helpful; good thing it wasn't a "real" emergency.
Marie B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry to learn that you encountered inclement weather on your trip. InsureandGo Customer Service/Sales Department is open Monday - Friday from 9 am - 6 pm EST and their Claims Department is open Monday - Friday from 9 am - 5 pm EST. InsureandGo also offers 24/7 emergency travel assistance which can be reached at:
888-568-5153 (toll free within the U.S.A.)
305-913-1867 (call collect outside of the U.S.A.)
Email: [email protected]
We would be happy to review with you the potential benefits on your policy resulting from inclement weather. Please call us at 800-487-4722.Jul 07,2016
The trip included a
tour
Generali Global Assistance
Standard
Our flight from Lima, Peru to Buenos Aires was cancelled. I tried to call the 24 hour emergency assistance numbers for help with alternative travel arrangements. They did not answer the phone!
Elan C. would not
recommend this plan to a friend or relative.
15 of
15 people found this review helpful
-
Kathy
Generali Global Assistance
We're very sorry to hear about your experience with CSA's 24-hour hotline, Elan. While we aren't sure what happened the day you called, we thank you for alerting us. We are looking into what might have gone wrong with the hotline that day and are working with InsureMyTrip to refund the cost of the policy you purchased.Jan 18,2012
The trip included a
cruise
tour
Global Alert!
Preferred
I bought the plan due to having a sick relative. Otherwise, I wouldn't have bought it, because I think the price is too high for the temporary coverage which is provided. The best result was that I didn't have to use it.
William S. would
recommend this plan to a friend or relative.
-
Carol
Thank you very much for your reply.
Comprehensive plan premiums are based on the age of the travelers, trip cost and length of trip. Although you purchased an excellent plan, you may wish to call us for your next trip since there may be plans that are more competitively priced.
Customer Care is available weekdays from 7:00 AM to midnight EST and weekends from 9:00 AM to 9:00 PM.Jun 22,2018
Generali Global Assistance
Standard
I lost my passport at the airport before I could board my fly and I had to cancel evrything. The only thing I claimed was the hotel that was pre-paid and one excusion but they claim that my reason for cancellation was not coverred.
Jesus R. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
Thank you for your feedback, Jesus. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. Supporting documentation is typically required in order for the policy to provide coverage for a lost or stolen passport, and our dedicated claims team will be contacting you to offer further details regarding the determination. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]
Apr 04,2023
The trip included a
cruise
tour
C&F Travel Insured International
Trip Protector Lite Expanded
This was a claim for foreign medical expenses; not a big claim, under $100. The insurer wanted incredible documentation (I had everything), but after a considerable delay demanded that I get denials from my domestic health insurance. I complained to InsureMyTrip and apparently this helped. Insurers certainly know that Medicare and other domestic insurance companies do not cover non-emergency care abroad. This was a delaying tactic that has no justification. Eventual payment was in full, but took over 60 days.
Thomas B. would not
recommend this plan to a friend or relative.
19 of
19 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Silver
While I think most plans are too expensive I am glad we had yours this time. We had no issues but we are aging and we never know what may happen en route during a vacation trip.
Howard S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Apr 26,2017
The trip included a
cruise
Nationwide Mutual Insurance
Universal Cruise
Before my trip began, I changed the number of insured days on my vacation from 28 days to 22 days, but I received NO refund for the reduced coverage. Although I reduced the number of insured days by 6, I was charged the same amount as for the full 28 days, $524. It seems to me that I should have been charged a lesser fee for a shorter coverage period.
Steven O. would not
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I did not have to file a claim. I think I read that no claims would be paid due to Corona Virius. I hope this is not the case. We had no problem with our flights.
Hubert B. would not
recommend this plan to a friend or relative.
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and smooth process for all of our customers. Letting us know how we are doing is the best way to ensure the best possible service. Unfortunately, like other insurance plans you may have, travel insurance cannot cover every event that might cause a traveler to cancel their trip. While frustrating, we want our customers to understand their coverages and what is not included, which is one reason we provide a 10-day free look so that you have extra time to review your coverages."