Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
The trip included a
tour
International Medical Group
iTravelInsured SE
It is debateable at best. We purchased insurance coverage last summer, and the trip was cancelled due to the war in Israel, cancelled by the organizing group and agency. We got some an email from the insurer when requesting refund of paid monies for insurance puchased that stated: "there is insufficient extenuating circumstances described to allow cancellation at this time." Seriously???
Kathleen M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Courtney BairdInternational Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Mar 25,2024
The trip included a
tour
AIG Travel
Travel Guard® Deluxe
I will never use this company again. They refused my claim by bending the rules to give them an excuse to deny the claim
Sheila V. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Angie
I’m sorry to hear your trip did not go as planned. Insurance covers for the specific reasons, or covered perils, outlined within the Policy of Insurance. Each claim is fully adjudicated based on the coverage purchased and supporting documentation. You may submit an appeal if your claim was formally denied and you have reason to believe this was an error, or if you have new documentation to support coverage. The easiest way to accomplish this is by responding to the written notification you would have received if/when the claim was denied. You can also reply here, or inform IMT so we can work together to get an appeal started for you.
Jan 04,2024
International Medical Group
iTravelInsured SE
You are suppose to be helpful and not that the person has to spend the money and you will reimburse here in USA
Karina Z. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Michelle A
Thank you for your review. Travel insurance is reimbursement based and this policy is one of reimbursement. There are times when insurance providers can advance payment, based on the situation. During the trip you can always contact the insurance providers 24 Hour Emergency Assistance Center. At that time they can medically monitor you and if medical costs were high they may have been able to give the hospital details to forward any bills. After confirming the claim was deemed covered the final decision to pay would be made. If you have any questions or concerns, please feel free to reach out to us at 800-487-4722 and we would be more than happy to assist you.
Jan 15,2020
The trip included a
tour
International Medical Group
iTravelInsured SE
Due to the war on Israel our planned trip was cancelled two months prior to when we were scheduled to go. IMG refused to refund any dollars. I find this unacceptable and therefore will let everyone I know to NOT insure with this company!
Stephen P. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
I paid the fee, but I got nothing.
Charles S. would not
recommend this plan to a friend or relative.
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Angie
We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact.
Apr 08,2024
The trip included a
tour
Generali Global Assistance
Standard
I LOST MY LUGGAGE AND EQUIPMENT THE FIRST DAY. I CALLED THIS COMPANY AND EMAILED THEM AND DIDNT HEAR BACK!!!!!!!!!! 4 DAYS LATER I FINALLY GOT SOMEONE ON THE PHONE WHO WAS RUDE AND NOT HELPFUL. THEY TOLD ME IT WOULD TAKE 3 TO 5 DAYS TO PROCESS A CLAIM AND THEY WOULDN'T COVER EVERYTHING I LOST!!!!!!!!!!@@??????? I WILL NEVER USE THEM OR TRUST YOUR COMPANY TO RECOMMEND TO ANY OF OUR TRAVELERS
david b. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
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Carol
Generali Global Assistance is sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. The company wants their customers to choose the correct policy to fit their needs so they stress the importance of reviewing your coverage details via the sample Description of Coverage/
Insurance Policy that’s provided at the time of purchase. They also encourage you to call (800) 348-9505 or email [email protected] with additional questions.
Although the plan you purchased includes a variety of covered items under which Generali can provide coverage if you experience a loss, there is unfortunately no coverage for the loss of a laptop as they are excluded from coverage as stated In your coverage details.Dec 03,2019
Nationwide Mutual Insurance
Essential
The tragic events of October 7, 2023 and ongoing conflict contributed to the decision by my travel operator to cancel the trip to Israel. Nationwide said that because the tour operator didn’t cancel within the first 30 days of the “terrorist event” that no coverage existed. No tour operator has given tours in Israel since October 7 so that was just a way for Nationwide to avoid any liability. Later when I appealed, they shifted to saying it was a declared “war” despite the fact that Gaza isn’t a “country”. I've used Nationwide over 10 years and only had one other claim and that took months to settle. Buyer beware when traveling to any part of the world that has ongoing civil or military events. Most trip insurance will either not cover the “terrorist” or “war” claim or find a way not to pay the claim using word salad or creative interpretations to avoid payment. Fortunately after all of this, the tour operator refunded our trip deposit and British Airways provided a reasonable time frame to use the value of the air tickets to take another trip.
Robert C. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Essential
I purchased a $4000 coverage plan for my trip to Israel. Unfortunately, a terrorist attack occurred, followed by a war outbreak. For safety reasons, the travel provider canceled the trip. My travel insurance, however, refused to cover the $500 non-refundable deposit I paid. They cited that the 33-day gap between the attack and the scheduled departure date exceeded their 30-day limit for coverage. This is extremely frustrating given that the conflict is still ongoing, and I am left as an innocent party affected by these circumstances.
Quinn C. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Global Alert!
Preferred
Very dissatisfied with the customerservice of the plan and how they were handling my case. They asked in addition to the claim package to sign additional forms, then they started to send letters asking for more redundant information. Getting in-line to talk to representative on the phone takes 10 mi, there is no shortcut if you call second time. They called my travel agent 3 times. I needed to call insurance agency at least 6 times. I filed a claim 3 months ago and I still didn't get my money, although I provided legitimate medical information. I will not recommend this plan to anyone.
Bezalel U. would not
recommend this plan to a friend or relative.
20 of
20 people found this review helpful
Generali Global Assistance
Premium
Well, the plan should cover the rent car but Herz refused to accept this insurance... When I bought a plan I answer your questions - the destination. But in Herz they told me that they do not accept that insurance...
I am wondering if other items were covered. Good I did not need to use it...
I am wondering if other items were covered. Good I did not need to use it...
Alexander B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Deborah
Generali Global Assistance
Thank you for sharing your feedback. The plan you purchased includes Rental Car Damage coverage designed to provide primary coverage in the event your rental car is damaged during your trip due to collision or other causes listed in the Description of Coverage/Policy provided at purchase. We recommend customers contact their rental car company prior to departure to ensure our plan meets any specific requirements they may have. Our customer service representatives can email or fax coverage details to your rental car company, if requested. Please reach out to us at (800) 348-9505 or via email at [email protected] with any additional questions or concerns.Jan 10,2017