Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
AIG Travel
Travel Guard® Preferred
Tried to call few different time with a question- impossible to get through, no one picks up. What kind of trip insurance company is unreachable when needed.
Will never use this ins again.
Will never use this ins again.
Emilia A. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
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Antonia PozarskiAIG Travel
Dear valued customer, I'm sorry to hear you were unable to reach our World Service Center. We have been experiencing periods of high volume and we are aware of the resulting hold times. Therefore we are getting additional representatives to address the issue. Again, our sincere apologies for the lengthy hold times. We appreciate the candid feedback and will do our best to resolve this. If you still need assistance please reply, and I will set up a callback for you.Oct 04,2021
John Hancock
Bronze
My bag was delayed for one day and I have to go back to the airport to pick up my bags he following day. The provider in Lisbon cannot deliver my bags to the apartment we are staying so I have to go back to the airport to get my bag the following day. I submitted a claim for the taxi fare with the receipt and my claim for the taxi fare was denied because they said the policy i bought does not cover taxi fare. It covers delivery charge. But they cannot deliver it so I asked them if they can consider the taxi fare as the delivery charge and all they say is they do not cover taxi fare. But if the carrier deliver the bags using the taxi and charges me the taxi fare as a delivery charge then they will pay. Tell me if you are reasonable.
Maria R. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Carol
We appreciate your review since it, once again, allows us the opportunity to remind our customers that coverage for reimbursement is very specific as stated in the policy. In addition, Terms and Conditions may vary by state and insurance carrier and there is no one policy that will cover every situation.
In response to your comments, we did make a complete review of your policy to determine if there was any coverage available under Baggage Delay / Baggage Delivery. Your John Hancock Bronze plan states that:
"BAGGAGE DELAY / BAGGAGE DELIVERY
We will pay You for the expense of replacing necessary personal effects, up to the maximum shown on the
Schedule of Benefits, if Your Checked Baggage is delayed or misdirected by a Common Carrier for more than 12 hours, while on a Covered Trip, except for travel to final destination or place of residence.
If Your Checked Baggage is delayed after You have reached Your destination and the Common Carrier makes a charge for delivery, We will pay the reasonable cost up to the Baggage Delivery Maximum Benefit shown on the Schedule of Benefits to deliver Your Checked Baggage to Your Destination. A copy of the delivery invoice and verification of the delay or misdirection by the Common Carrier must be submitted with the claim.
You must be a ticketed passenger on a Common Carrier. All claims must be verified by the Common Carrier who must certify the delay or misdirection and receipts for the purchase or replacement of necessary personal effects
must accompany any claim."
Since the policy clearly limits reimbursement "...to deliver Your Checked Baggage to Your Destination...", there would be no payment for the taxi.
Please call Customer Care at (800) 487-4722 if you need assistance in the future to quote and select a policy. We are available weekdays from 7:00 AM to midnight and weekends 9:00 AM to 9:00 PM ET.Oct 31,2017
Trawick International
Safe Travels Voyager
Do not use Trawick at all! My baggage was delayed and I filed all documents on time and to the letter. Initially I was told I would hear back in 10 days. Then I was told I would hear back in another 15 business days. Well, another 15 business days have passed. When I called them again, it was as though I was in the wrong. I tried being as polite as possible and then he told me I would hear back in another 30 business days. Along the way, he kept telling me I would receive a status update in an email. I never once have received any emails or updates. Nothing. When I had emailed them, absolutely zero response numbers of time. They said I could go to a website (cbpconnect) to get a status update. When I went there, nothing. And then when I asked on the phone call about it, it says I'm in the system. When I asked I why I wasn't even receiving any updates, he sighed and basically said wait the month.
I think it's all a scam to actually not pay out on an actual valid claim. I submitted airline baggage lost claim forms, boarding passes, filled out Trawick forms, everything. Early and on time and thing.
I am very disappointed in Trawick and in Insuremytrip for even giving them such high ratings when they have been so poor in every aspect of their customer service.
I think it's all a scam to actually not pay out on an actual valid claim. I submitted airline baggage lost claim forms, boarding passes, filled out Trawick forms, everything. Early and on time and thing.
I am very disappointed in Trawick and in Insuremytrip for even giving them such high ratings when they have been so poor in every aspect of their customer service.
Samuel S. would not
recommend this plan to a friend or relative.
13 of
14 people found this review helpful
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Sally
Thank you for your review. Please see the following response from Trawick International.
"Dear Mr. and Mrs. Shin,
Thank you for your review. We are sorry to hear you had a frustrating experience with us and appreciate you bringing this to our attention. Unfortunately, baggage delay coverage is only available for the outbound trip, not the return trip, and if we did not let you know that when you reached out, that is on us. We strive for excellence in customer service and will use your feedback to make us better. We hope you will give Trawick International another chance.
Kindly,
Trawick International Customer Service"Nov 03,2021
GeoBlue
Voyager Choice
I followed your instructions when we got sick while traveling. I called your 24/7 phone number NINE TIMES, and there was no answer. I emailed you, desperate for assistance in being seen by a doctor/getting medical attention in the area. It took you SIX DAYS TO RESPOND TO MY EMAIL asking for help. We had already left the country we were in, and spent 7 hours in an emergency room in a foreign country. You are non-responsive. I want a refund. We paid for nothing. Your service is total garbage. You should seriously consider refunding my $250. It was a complete waste of money. Our ER bill was less than our deductible, so we could not even file a claim. Your policy is a joke of a product. It's ridiculous.
Anita I. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
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Angie
Thank you for your review! Emails are reviewed in the order in which they are received, I apologize for any inconvenience that our response time may have caused you. While working with providers GeoBlue has already contracted with can make the process of getting care even easier, customers are not limited to using Providers within our network. One of the perks of GeoBlue is that you can choose when and where to receive care. To access all important information and our online provider search all in one easy to find spot, we recommend you download our GeoBlue member app on your device’s app store.
I invite you to submit a claim for the expenses incurred during your trip using the claim form our customer service team provided to you via email. Your completed claim form and receipts can be submitted by emailing [email protected].Dec 11,2023
Nationwide Mutual Insurance
Prime
I bought Nationwide Prime through "insuremytrip.com". Unfortunately I had an issue on my overseas trip. Very difficult to contact a "Nationwide" rep who knew about this obvious 3rd-party insurance. First words out of his mouth were "I don't think we cover you for that". That's never good to hear when you're in a foreign country. I suffered with the issue until I got back to the US and was covered by my employer's health plan. $20/day travel insurance is barely worth the 64 pages of fine print. Never again.
John P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Megan B.
Dear Valued Customer,
We thank you for your feedback. All claims are adjudicated based on the terms and conditions of the insurance policy. We have contacted the claims department of Nationwide on your behalf and it appears that this claim was handled correctly. A representative will reach out to you to explain this further.
In the future, please do not hesitate to contact our Customer Care department for any questions pertaining to your policy. Our team of representatives can be reached at 800-487-4722 or by email at [email protected].Dec 02,2021
The trip included a
cruise
Travelex
Travel Basic
This plan is GARBAGE, did not cover my cruise that was cancelled by the cruise line, did not cover lost air, hotels, NOTHING. Did not even offer me a credit of the premium for another future trip. Don't waste your money on this plan.
James K. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
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Zac
Thank you for your feedback. The insurance provider has issued the following response:
"Thank you for taking the time to post about your experience on InsureMyTrip.com. We empathize with your unfortunate situation.
It is important to remember that insurance is highly regulated and all claims are adjudicated based on the documentation submitted in accordance with the policy details.
We do not have any records of you contacting our Customer Solutions Department, but we would be happy to offer you a One-Time Date Transfer. This will allow you to reuse the policy anytime in the next 24 months. Additionally, we recommend talking to your Traveler Suppliers about transferring any monies paid to a new trip.
Please contact us at [email protected] in order to discuss your One-Time Date Transfer.
Kind Regards,
Travelex Insurance Services"Jul 24,2020
AXA Assistance USA
Silver
I thought AXA was very difficult to work with and I would never recommend them. I followed the protocol and should have received a reimbursement after filing my claim. They took forever to get back to me and denied me even though I provided all documentation that they requested.
InsureMyTrip was amazing! They were beyond helpful and responsive and I genuinely appreciate the help with getting my claim processed. A manager at AXA reviewed my claim and this time around it was approved and they're sending a check within the next 10 days.
Thank you!
InsureMyTrip was amazing! They were beyond helpful and responsive and I genuinely appreciate the help with getting my claim processed. A manager at AXA reviewed my claim and this time around it was approved and they're sending a check within the next 10 days.
Thank you!
Danielle E. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
Flight was cancelled. Contact CF by phone several times but was on continuous hold. Gave up.
Richard P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Platinum
This plan is not comprehensive. I am very dissatisfied with my claim.
MERYL S. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Zac
Thank you for your feedback on the policy. This review has been forwarded to the insurance provider.
We are sorry to learn that you are dissatisfied with the plan and that your claim was denied. Unfortunately, it appears that your trip was cancelled for a reason that is not covered within the terms and conditions of the policy. Please call us at 800-487-4722 if you have any questions or concerns.Jan 16,2016
Trawick International
Safe Travels Voyager
An extremely unprofessional organization. When one files a claim using this company's website, no information is provided on said site about the progress of the claim. In fact, you cannot even use the site to find the details of your original claim submission. This then requires customers to email the company directly and responses are 1) slow in the first place and 2) when received, erroneous. For instance, I had to file two separate claims, one about a damaged suitcase and the other about a damaged laptop. When I followed up about the claim regarding my laptop, a lack of response would require me to write again, only to get a reply about the claim regarding my suitcase. This frustrating back and forth finally resulted in the information that the company would not cover the damage to the laptop.
I advise travelers to avoid this company for their poor handling of claims and correspondence.
I advise travelers to avoid this company for their poor handling of claims and correspondence.
Rodney F. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful