Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
The trip included a
tour
AIG Travel
Travel Guard Basic
Trip insurance has too many loopholes! I needed help in a flight rebooking. No help from your company. I have bought your product many times, not anymore.
Gwen L. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Platinum
I had to appeal three times before $40 of my $120 claim for expenses incurred as a result of baggage delay was allowed. They didn't think the cost of transportation to get to a store to purchase needed clothing was reimbursable. People I spoke to on the phone had no authority to deal with the claim. The documents sent to me referred to me as "the patient" on what was obviously a medical insurance form. I think the claim was finally allowed only because I was stubborn and persistent.
Paul F. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
-
Zac
Thank you for you feedback on the policy. We are sorry to learn that you were dissatisfied with the claims process. In the future, please contact InsureMyTrip and request a Customer Advocate. Our Customer Advocates will explain policy benefits, help submit documentation, assist in filing appeals, and contact the insurance company on the customers behalf in an effort to expedite the claim process. We can be reached 7 days a week by calling 800-487-4722.Jan 19,2016-
Crystal
AXA Assistance USA
We apologize for any difficulties you may have experienced during the claims process. We appreciate your comment as we continually look for ways to improve our product and member experience. We understand the claim in question has since been resolved, however please feel free to contact us directly if we can be of any further assistance.
Jan 20,2016
-
Arch RoamRight
Preferred
If you want a plan that covers you when things go wrong, this is NOT THE ONE. RoamRight refused compensation of any kind when we missed our connection (foreign port of entry) due to an extremely long line in immigration. This was absolutely not of our making. The airline refused to accommodate, cancelled the remainder of our tickets and left us stuck having to buy new tickets for onward travel. You would think this situation is PRECISELY what trip insurance is for, but if you purchased RoamRIght you would be mistaken. RoamRight has disclaimed all responsibility and paid out $0. DO NOT USE.
Pavel B. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
-
Vicki Zidwick
Arch RoamRight
Thank you for taking the time to reach out to us.
When adjudicating claims, we are bound by the terms of the policy. The situation described is not a covered reason for Trip Interruption as defined by the policy.
If you have any further questions about your claim, please do not hesitate to contact our customer service team at 855-762-6252.
Regards,
The RoamRight Team
Jul 11,2018
Global Underwriters
Diplomat International
I highly warn people to NOT get this insurance.
The claim process is fairly simple. Fill in a form, send it along with scans of the documents.
BUT the catch is.
They only make settlements of claims through CHECKS. Yes, you heard that right, checks in the mail.
What is this, are we in the 80s?? Also.... it doesn't matter if you're abroad.
They'll send you a US check, for a US bank, and expect you to somehow cash it in.
So, if you're not living in the USA, then this insurance company is not for you.
Stay away.
The claim process is fairly simple. Fill in a form, send it along with scans of the documents.
BUT the catch is.
They only make settlements of claims through CHECKS. Yes, you heard that right, checks in the mail.
What is this, are we in the 80s?? Also.... it doesn't matter if you're abroad.
They'll send you a US check, for a US bank, and expect you to somehow cash it in.
So, if you're not living in the USA, then this insurance company is not for you.
Stay away.
ralph c. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Angie
We appreciate your business and thank you for your review. With over 60 years of experience and expertise in the travel insurance market, we have mailed checks to clients all over the world, rarely having any problems, especially in the UK. We would be happy to wire your payment directly to you. Feel free to contact the claims department for further information regarding wire transfers and updates on your claim. Peter – Customer Service
Global Claims Administration
3195 Linwood Avenue, Suite 201
Cincinnati, OH 45208
United States
Email:
[email protected]
Phone:
513-533-1330 (Outside U.S.)
1-800-513-2981 (In U.S.)
Fax:
513-533-9416Feb 10,2023
WorldTrips
Atlas International
I bought this plan, but received my insurance document in a corrupted PDF file. Contacted both Insuremytrip and Tokio Marine HCC and they asked me to log in the website to access the documents. But guess what?! It does not work either. And I´ve written to them and they do not even care to put some effort to send me a new file for the documents.. Imagine if it was an emergency?! And with no documents I'll be lacking of proper documentation to get in the EU. Will I have to buy another insure from a different agent and company?! I'm trying to figure it out..
Denise C. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Mike
Thank you for your feedback. We are sorry to hear of the difficulties that you had receiving the policy fulfillment. HCC did have a technical error on the date your policy was purchased. Please be assured that your policy was issued and a confirmation of coverage was sent from InsureMyTrip with all of the important information, including the 24 hour emergency assistance number. If you have any questions or need further assistance, please reach out to us at 800-487-4722Jun 18,2018
WorldTrips
Atlas International
I submitted a claim and I didn't even get a response or reply of any kind. I followed all their protocols, submitted all the documents. It was a simple outpatient claim, for less than 500 dollars, and they couldn't even deal with that. Wouldn't trust my life on them. What if I really needed the insurance for something more serious? Like some accident?
Not recommended at all! Look for reliable insurance somewhere else!
Not recommended at all! Look for reliable insurance somewhere else!
Estefania C. would not
recommend this plan to a friend or relative.
10 of
10 people found this review helpful
The trip included a
tour
International Medical Group
Patriot International Lite
In addition to substantial initial confusion over whether or not spouse coverage was included, the pre-existing condition clause of this policy is unusually draconian. Under their example, medical coverage would not be provided for a heart attack if the company could show that it was caused by arteries which were clogged prior to purchase of the policy, even if the customer was unaware of the problem. More importantly, emergency evacuation for that heart attack would not be covered if they could avoid covering the medical problem. Our trip was canceled by the tour company so evacuation coverage did not matter, but I will never again purchase a policy from IMG.
Michael O. would not
recommend this plan to a friend or relative.
22 of
22 people found this review helpful
The trip included a
cruise
InsureandGo
Global Silver
They really do not contact you when they say they are going to. There was a 3 month delay in payment for an injury and 1 medical bill.
Alfred R. would not
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Gold
I feel the rate for a customer of my (advanced) age is way too high, and will severely impact upon my decision for future travel and/or insurance coverage. I realize insurance companies need to make a profit, and a big one at that, but preferably not always on the backs of its senior customers. I have yet to see real comparison figures of calamities of elderly travelers and younger lower-rate-paying travelers. My hunch is not great differences as the elderly provide better self care, and less risk taking.
Marilyn K. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Carol
Thank you for providing your feedback. There are 3 main factors that determine premium costs: the cost of the trip, the length of the trip, and the travelers ages.
In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.May 25,2018
The trip included a
cruise
tour
TravelSafe
Classic
The proof of a plan is what happened when you need it, not just when you purchase it and don't have a claim. I feel this plan is too costly. It appeared to cover our major concerns for travel but again the proof is in what happens when you need it. I accidentally called the Claim phone number last year when I had a question and the representative had an attitude of being irritated to be bothered -- instead of wanting to help me, she wanted to make it difficult -- it was like I feared it would be and when she realised I had just called the wrong number with a general question, she still maintained her "you're getting little to no help from me" attitude. I hope she was the exception but how would anyone know?
Nancy M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
Thank you very much for submitting your review.
Since the company is diligently working to improve your claim experience, TravelSafe has reviewed your phone call with their Trip Mate team. Here is their response.
----------------------------
Dear Nancy,
Thank you for reaching out and providing TravelSafe with feedback regarding your claim. We apologize for the delay you’ve experienced. In order for a claim to be processed, we must receive all necessary documentation. In this case, we were missing the necessary claims forms from you. However our Claims Administrator, Trip Mate, should have notified you of this issue much sooner. For that, we apologize and would like to resolve your claim as soon as possible.
Once we receive the necessary claims forms from you, we will work to expedite processing. “Again, we are sincerely sorry for the inconvenience and will work hard to earn your business in the future.
Sincerely,
Amanda with Team TravelSafeJul 12,2018