Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
Generali Global Assistance
Standard
I made several phone calls and either didn't get through or when I did, the customer
NO service guy transferred me to the twilight zone. I finally gave up. And I was just
trying to get information about extending the coverage and give them MORE money.
POS outfit
Seth
NO service guy transferred me to the twilight zone. I finally gave up. And I was just
trying to get information about extending the coverage and give them MORE money.
POS outfit
Seth
seth r. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Angie
Hello Seth. Thank you for your feedback. We're sorry to hear about your negative experience and apologize for not meeting your expectations. If you’d like to share additional information about your experience, please email us at [email protected]Feb 22,2023
Global Alert!
Preferred Plus
I cancelled my trip the morning before my flight and Global Alert would not refund my money even though I provided proof of cancellation and did not file any claims. I would not use this company again for any future trips that I have planned.
David B. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
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Debra
IMT
Unfortunately you must cancel your trip before the departure date on your policy and show proof of no claims and no penalties to be able to use this policy for another trip. If you had canceled within the 10 day free look you would've received your monies back less the administration fee.Sep 04,2012
WorldTrips
Atlas International
I filed multiple claims with extensive documentation. They chose to barely communicate with me. Every time I called them on the phone they said they prefer to do communication via postal mail (letters). It took an extremely long time to get any information or decision from them. They generally refused to respond to emails and their phone representatives don't have much information or resources available to them.
In the end they denied most of my claims without reason. They did pay out one of my claims eventually, but they did not notify me about it via email. I just noticed a wire transfer from them my bank statement and contacted them about it and they confirmed it was them. I didn't bother to continue appealing for my denied claims because they take so long to respond and I have better things to do.
Due to very poor communication and customer service, I would not recommend them.
In the end they denied most of my claims without reason. They did pay out one of my claims eventually, but they did not notify me about it via email. I just noticed a wire transfer from them my bank statement and contacted them about it and they confirmed it was them. I didn't bother to continue appealing for my denied claims because they take so long to respond and I have better things to do.
Due to very poor communication and customer service, I would not recommend them.
Coleman M. would not
recommend this plan to a friend or relative.
11 of
11 people found this review helpful
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Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing. If you change your mind and decide to appeal your denied claim, please contact us for assistance.Nov 14,2019
John Hancock
Gold
I ended up not going. After getting the run a round about who to file a claim with for the cancellation for any reason because I was told I was one day late---then when I spoke with the agent about getting a cancellation due to medical reasons because I had 8 appointments at Mayo Clinic in Jacksonville, I was told i needed to get proof that I had medical reasons, the problems, and the reason that my appointments were required to take place during the time I was supposed to travel.
I have had more pleasant experiences with other companies and I will return to using other companies for my next trip.
You guys blew it!
I have had more pleasant experiences with other companies and I will return to using other companies for my next trip.
You guys blew it!
Eric L. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
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Zac
Thank you for your feedback on the policy. We appreciate your business, and are sorry to learn that you were unable to travel. We hope that you find this email informative and useful for future travel insurance inquiries.
The number one covered reason for Trip Cancellation on the John Hancock Insurance Agency, Inc. Gold plan is an:
"Accidental Injury, Sickness or death of You, Your Traveling Companion, Your Family Member, or Your
Business Partner; which results in medically imposed restrictions as certified by a Physician at the time of loss preventing Your participation or continued participation in the Covered Trip. A Physician must advise cancellation of the Covered Trip on or before the Scheduled Departure Date."
In order to receive reimbursement for your covered trip cost, you must complete and submit a Trip Cancellation claim from to the claim administrator. A section of the claim from must be completed and signed by the treating physician because the trip was cancelled due to medical reason. This is industry standard protocol. We would be happy to assist you with any questions or concerns. Our toll free phone number is 800-472-4722.Jan 19,2016
The trip included a
tour
TripAssure
Advantage Asset
After filing a claim for a cancelled trip, our experience with this company was terrible. We continually had to call them to track the claim and every time they would say we needed to send more paperwork. Some receipts we sent them 4 times. We even had one of the tour operators email us to ask why they kept asking him for the same information. It took about 6 months for us to get about half of our money back. The one good thing I will say is about InsureMyTrip, who stepped in to help us at one point and were great to deal with.
Michael H. would not
recommend this plan to a friend or relative.
5 of
8 people found this review helpful
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Zac
Thank you for your feedback on the policy. We are pleased that you allowed InsureMyTrip to advocate on your behalf. In the future, please reach out to us sooner.
We are sorry to learn that you were dissatisfied with the claims service. We apologize on behalf of the claims administrator that your claim took an unusually long time to process, and that you were repeatedly asked to provide documentation that had already been submitted. Depending upon the complexity of the claim, and how readily available the claims documentation is, claims processing should take anywhere between 3-8 weeks.Mar 18,2015 -
Sheri Machat
TripAssure
I am sorry to hear about your negative experience with filing your claim. Processing a travel insurance claim requires documentation that demonstrates the costs and circumstances surrounding the incident. If any information is missing or incomplete, the claim cannot be paid. Our claims department is held to a high standard of quality to make sure your claim is processed timely and correctly. When more information is requested, it is usually an attempt to help clients get the most out of their claim. In this instance, if the same information was requested multiple times, that was a mistake. Please accept our sincere apologies for the inconvenience and thank you for your honest feedback. Your review will help us examine the specifics of this situation and prevent it from happening to anyone else.Apr 02,2015
AXA Assistance USA
Gold
when you call they act like it’s a problem they want to tell you how many times you called l wouldn’t call if my issue was resolved in a timely manner each time I’ve called my claim is being processed I sent over supporting paper work 11/18 was told on 11/25 additional documents were needed they didn’t tell me I figured it out myself and allow 15 days for processing they really mean allow 30 days for processing when a person has a surgery what more needs to be discussed give them a refund it’s already nerve racking enough you didn’t take 30 days to receive my money oh and the customer service rep Andrew is terrible no type of customer service or compassion you are clearly in the wrong field sir never again will I use this company and will tell all my friends and members of my travel group the same
Ashley M. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
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Carol
Here is your response from AXA Assistance:
"Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our customer service experience. We have processed your claim and mailed your claim check on 12/11/19. If you have further questions related to your claim, our claims service center is happy to answer them for you. You can reach us Monday - Friday from 8:30am – 5pm ET at 1-888-957-5015. We hope you will consider us again for future travel."Dec 13,2019
Travelex
Travel Select
Biggest scam ever. I’ve now informed others that travel insurance is very limiting. Explained that even with CDC concerns in regards to flight travel to Asian countries, I would’ve ONLY been covered had I traveled and become quarantined....false securities is all travel insurance is.
Patricia R. would not
recommend this plan to a friend or relative.
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Erin
Thank you providing feedback on your Travelex Travel Select plan. Travelex has offered the following response:
"Thank you for taking the time to post about your situation.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
We would like to offer you an extended date transfer for up to 24 months, to reuse your policy towards a future trip. Alternatively, we can consider a premium refund in the event you cancelled your trip with no penalties, and you received a full refund from your travel supplier(s).
Please contact Travelex Insurance Services Inc. at [email protected] if you would like more information about either of these options.
We appreciate your patience and regret that we were unable to provide a more favorable outcome."Apr 29,2020
Seven Corners
Liaison Travel Basic
Poor coverage. Poorer Service. Would NEVER recommend to anyone else. Would, in fact, tell others to AVOID this misleading and unethical company and its products.
David K. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Zac
Thank you for your feedback on the policy. We are sorry to learn that you were dissatisfied with your plan.
We did not receive any correspondence from you after purchasing the plan, please consider calling us at 800-487-4722 so that we can address your concerns.Apr 23,2016
The trip included a
tour
Seven Corners
Roundtrip
I finally after more than five months managed to get most of my money back from a trip canceled in January. I became sick, had to return home and have been jerked around like you wouldn't believe. Even though I had verification of my claim, they made me repeatedly resend information they already had. The supervisor of [Name Removed] wasn't cooperative. She was actually rude. I was on the verge of tears many times----couldn't believe what I had to go through. I am getting the majority of expenses returned through much effort on my part. This company isn't honest and really puts one through the paces to get any positive action. I will never use them again and neither will any of my friends if I can help it. Thank you for listening, or should I say reading. InsureMyTrip was very helpful in getting results and explaining things to me. No human being should have had to go through what I did.
Joan S. would not
recommend this plan to a friend or relative.
53 of
53 people found this review helpful
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Suzanne Munson
Seven Corners
I am very sorry you felt you were treated poorly by our company, as that is not our intent. The claims process can be tedious, and at times frustrating. We are happy that you were able to recover you non-refundable trip costs.
Best regards,
Suzanne Munson
Seven CornersSep 07,2011 -
reuven shiloh
Joan,
Thanks for writing your experience.
Suzanne gave a standard corporate answer about the "tedious claim process". Suzanne this is your business!! I'll will definitely
not buy insurance from you, and I travel 3-4 trips/year.Nov 23,2011
Travelex
Travel Select
Travelex was a total waste of money for us. Our airline changed time of connecting flight which we purchased as one reservation and one booking number (not even notifying us). We were told about it when we came to the airport. We missed connecting flight and had to buy airline ticket on different airline at the Bangkok airport to continue our trip. It wasn't out fault at all. It wasn't refunded by Travelex.
Mariusz B. would not
recommend this plan to a friend or relative.
4 of
6 people found this review helpful
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Mike
Thank you for your feedback on the policy. We are sorry to learn of the unfortunate circumstances that occurred during your trip and that your claim was denied. The event that interrupts your trip must fall within the scope of the Trip Interruption benefit on the policy in order to be reimbursed for additional transportation expenses.
We appreciate you using InsureMyTrip for your travel insurance needs. As a travel insurance comparison website, InsureMyTrip offers dozens of plans from different providers. In the future, please consider calling us prior to purchasing a plan so that we can assist you in selecting the most cost effective policy that covers as many of your primary concerns as possible. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.Dec 18,2017-
Mike
Below is a response from Travelex:
"We want to thank you for taking the time to put your concerns in writing and we are sorry to hear of your frustration.
The Travel Select plan you purchased is a Named Peril Policy, meaning the policy outlines the coverage included and if the reason for trip interruption, missed cruise connection, and/or trip delay is not listed, coverage does not apply. The Description of Coverage was emailed to you on October 30, 2017 at 7:57pm, when the policy was purchased.
If the airline did not provide you with notice that your flight schedule had been changed, or the change made it impossible for you to make the connecting flight, we recommend contacting the airline, by emailing the airline’s claim department, to request reimbursement for the out of pocket expenses you incurred as a result of the change.
We empathize with your unfortunate situation; however, we trust that you understand that based on the terms and conditions of the protection plan purchased, and the information you presented, the reason for your request for reimbursement is not covered."Dec 19,2017
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