Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
Travelex
Travel Select
Poor policy wording, and incredibly patronising and disrespectful assessor who I communicated with via phone call.
Some empathy and respect towards customers wouldn't go amiss.
Some empathy and respect towards customers wouldn't go amiss.
Kate T. would not
recommend this plan to a friend or relative.
6 of
7 people found this review helpful
Travelex
Travel Basic
We were delayed in JFK for 5 hours on our flight from London. We had a flight to Fort Lauderdale that was delayed, and if it hadn't been for asking flight was, would never have known. Delta never posted a change. I will never insure again, because I only asked for $200 for the inconvenience of the whole thing.
We had to walk outside to another terminal in torrential rain, got soaked, because there was no other way to get to the change of terminal. JFK needs to find a better way, than get passengers soaked in freezing rain. We had a meal but I threw the receipt away, so so course the only paperwork I had was the boarding passes. I will never fly Delta again. It was a horrible flight from London, a delay at JFK and we got into Fort Lauderdale at 2.30am the following morning, without a stroller too.
We had to walk outside to another terminal in torrential rain, got soaked, because there was no other way to get to the change of terminal. JFK needs to find a better way, than get passengers soaked in freezing rain. We had a meal but I threw the receipt away, so so course the only paperwork I had was the boarding passes. I will never fly Delta again. It was a horrible flight from London, a delay at JFK and we got into Fort Lauderdale at 2.30am the following morning, without a stroller too.
Margaret Anne S. would not
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
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TIS Reviews
Travelex
Dear Margaret:
We want to thank you for taking the time to post your concerns, and we are sorry for your frustration.
The Travel Basic policy has a Trip Delay Benefit Amount up to 500. This benefit allows reimbursement, if there was a 5 hour or more delay, for “hotel accommodations, meals, telephone calls and local transportation while you are delayed.â€
I have personally contacted the Claim Administrator on your behalf and they have advised in order to consider reimbursement under the Trip Delay benefit they require proof of the delay, which you may obtain by contacting Delta, and documentation for your out-of-pocket expenses, such as a credit card statement or receipt.
In regard to arriving in Fort Lauderdale without a stroller, the Baggage and Personal Effects Benefit Amount on the Travel Basic plan is up to 500. This benefit provides reimbursement for lost or stolen items as described in the plan. In order to receive the Baggage and Personal Effects Benefit the Claims Administrator would need documentation showing that the stroller was lost or stolen, for instance, from the Airline or Police Department. They would also need a receipt for the original item or replaced item, to consider reimbursement under this benefit.
Please keep in mind that Insurance is highly regulated and in order to validate coverage, claim forms and documentation (including documentation from the airline on the reason for the delay and the lost stroller) are an important part of the claim process as it relates to the specific conditions as listed in the plan purchased.
We trust that you understand the Claim Administrator’s decision is based on the terms and conditions of the policy and the available information. If this information is incomplete or inaccurate, please feel free to submit any additional information to the Claims Administrator and they will gladly reevaluate your claim.Sep 27,2017
Trawick International
Safe Travels Voyager
I will never use this company again. Completely rejected my reasonable claim.
vickie t. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Angie
Thank you for taking the time to leave us feedback. We are sorry to hear you didn’t have a good experience. Unfortunately, per the policy, the reasons provided for the trip delay claim are not covered, and baggage delay coverage is available only en route to your destination, not when returning home. This is typical of most insurance companies' policies, but we will use your feedback to help clarify these points going forward. Thank you. – Trawick International
Feb 07,2023
The trip included a
tour
AXA Assistance USA
Platinum
I spent hours and hours on the phone with customer service trying to get a straight answer about possibly filing a claim. I was told I'd be called back; I wasn't. I asked to speak to a supervisor; he/she wasn't available. I was so frustrated that I called the site who I purchased the plan through and ended up in tears on the phone (and she, by the way, was VERY helpful). So incredibly frustrated by the whole experience. We won't be using AXA ever again.
Jose R. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Mike
Thank you for your feedback. We are sorry to hear about your frustrating claim experience. We have forwarded this on to AXA so they can look into this matter.
We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Jun 20,2017
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
I paid extra $1,300 for my flight from London to Manila with Air China because my original flight with Shenzhen Airlines ($999) was postponed for the next day. It was a Sunday, their office was closed, have tried calling them, I even went to the airport but Shenzhen Air didn't have any representative there. I wanted to explain to them that I won't make it to my connecting flight in Bao'an China if I take their postponed flight.
Nationwide paid only $600 for the new flight that I paid after Shenzhen messed up everything for mine and my husband's flight.
Nationwide paid only $600 for the new flight that I paid after Shenzhen messed up everything for mine and my husband's flight.
Maria Theresa F. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
This plan was a waste to purchase. We missed a port on our cruise due to a national strike in France and never even went to France. Nationwide insurance would not count missing a port as trip interruption even though it was beyond our control . The cruiseline made the call, not us. And it was the main reason why we booked this trip. I had to go back and forth with them for months, providing documentation and receipts just to have them reject our claim. It was very frustrating. I'm considering just not buying insurance next time because it's not honored.
Colleen M. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
They state on their website they are refunding for canceled trips without claims due to Covid. It is been 10 weeks and I have not received anything except excuses. I will not purchase from them again.
Jocelyn S. would not
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
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Megan
Thank you for your feedback.
I am happy to see that Nationwide did refund your premium. Unfortunately, due to the pandemic and current climate of traveling this request did take much longer than usual.
We hope you will reach out to us at InsureMyTrip for future travel insurance needs.Sep 21,2020
The trip included a
tour
Berkshire Hathaway Travel Protection
ExactCare
A friend fell and broke her ankle. She asked for assistance in contacting airlines and airports to provide her with a wheel chair, no claim was made, no money was requested. Berkshire Hathaway declined request for assistance. No more InsureMyTrip for me or my friends.
Armando P. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Mike
Thank you for your feedback, below is a response directly from Berkshire Hathaway:
"We are very sorry to hear about your friend’s injury while traveling. We tried to investigate the call for assistance with our assistance team after you contacted us, however without your friend’s contact information, we don’t have the details of your friend’s request. It appears your friend may not have been an insured with a BHTP travel insurance policy. It is our policy to try and assist any traveler in need who calls, however please understand we must first assist our BHTP insureds. We encourage you to reach out to us at 844-411-BHTP or through email at [email protected] so we can better understand what happened."May 31,2018
The trip included a
tour
Nationwide Mutual Insurance
Essential
Every Insurance plan looks good before you need to use it. When it's needed you really get to see what the company is all about. I wIll NEVER chose this company for travel insurance again. My father passed away and we were unable to take the trip we planned. This company just compounded our grief several-fold. Nationwide strung out the claim process, asking repeatedly for information that I wasn't even asking reimbursement for ( airline tickets). Icelandic air reimbursed me within 3 days when I called to cancel the flight due to my fathers death. They did not have to do that but they did. I never requested airline reimbursement from Nationwide. I was assured 2x's with my phone calls and inquiries that they had everything they required and the claim was being processed, and being reviewed by an adjuster. Today the day the check was to be mailed, low and behold another email asking for an airline agreement. Today I was feed up and called INSUREMYTRIP to be my advocate, they contacted the insurers rep and guess what, they again requested the airline agreement that isn't required. Always buy your travel insurance through this agent, then if problems arise you have an advocate. Chose a different provider than Nationwide. As a side note, my fathers life insurance policies all paid before this travel insurance policy.
Matthew A. would not
recommend this plan to a friend or relative.
12 of
12 people found this review helpful
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Carol
We are very sorry to hear that your father passed away during your trip and regret that you experienced so many problems in the claims process.
Neither Nationwide nor InsureMyTrip wish to make this process so very difficult especially during such a difficult time.
We are glad to know that a Customer Advocate was able to assist you on your claim and confirm with Nationwide that your check was mailed. If we can be of further assistance, please let us know.Jun 26,2018
WorldTrips
Atlas International
People, I am writing to inform you how horrible their 24 hour assistance is! It is just for show-off! If you have any questions about different policies and so on, they immediately answer your questions. But once you pay the money, they will disappear! There is NO 24 hour assistance!
Nina E. would not
recommend this plan to a friend or relative.
14 of
14 people found this review helpful
-
Zac
Thank you for your feedback. We apologize for the difficulties you experienced. Please note, we are working with HCC to review this matter.May 16,2014
"Thank you for taking the time to post about your experience on InsureMyTrip.com. We empathize with your unfortunate situation.
It is important to remember that insurance is highly regulated and all claims are adjudicated based on the documentation submitted in accordance with the policy details.
We have reached out to our Claim Administrator, Berkshire Hathaway Specialty Insurance Company (BHSIC), regarding your call with the assessor/claim adjudicator. BHSIC would like to thank you for the feedback and has discussed the situation with the claim adjudicator.
If you have further questions regarding your claim, please contact the Claim Administrator at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or via email at [email protected].
Sincerely,
Travelex Insurance Services"