Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
AIG Travel
Travel Guard MedEvac Plan
We always buy trip insurance when we travel to skiing. Prior to this year, only once in 10 years have we had to make use of the secondary medical coverage benefit in these trip insurance policies, and in that prior experience the coverage, service, and support were exceptional. This year we had a party-member injured on the trip and we were shocked and disappointed to learn the coverage did NOT include continuing medical care required after our return from the trip. In the previous experience, the secondary medical benefit provided a full year of follow-up care for the injury incurred during the trip (after our primary coverage benefit). In the policy we bought this year, not a single cost incurred for treatment once we returned from the trip is included for coverage. This difference in (absence of) secondary medical coverage benefit needs to be made very clear in the highlights presented when a person is shopping in your on-line market. Sure - buyer beware. I get that. So, you got me once, but I will bring my shopping business somewhere else every other time going forward. We are very unhappy. We feel very cheated. We are telling everyone we know to be beware of your service.
John R. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
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Michelle A
Thank you for your review. Travel insurance is meant to cover you while traveling. Most plans will have coverage end once you return home, as your home health insurance is meant to kick in. In the future, please call us at 800-487-4722 and we can assist you with finding plans that cover your concerns.Jan 15,2020-
JohnR
As you clearly acknowledge, some plans end coverage (perhaps most, as you say) upon return home, but that then means some do not end this coverage. That is the distinction my comment suggest be made clear in your online sales platform. We have always intended to purchase the coverage which continues a true 'secondary' health benefit. Because you platform did not make clear which plans did and did not provide this, we were left disappointed. As I said before - buyer beware. You will not get me again.Jan 15,2020
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The trip included a
tour
AIG Travel
Travel Guard Basic
Trip insurance has too many loopholes! I needed help in a flight rebooking. No help from your company. I have bought your product many times, not anymore.
Gwen L. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
tour
AIG Travel
Travel Guard® Deluxe
Obviously the insurance companies are overwhelmed, but there was absolutely no way that I could contact AIG to ask a simple question. I filed the claim online but all of the forms asked for a claim number. Finally I decided to file without a claim number only to discover that the number is assigned only after all of the electronic documents are uploaded. This could have been easily handled by the customer care team, but after two weeks I still have no answer.
The claim was finally settled but my assessment remains the same. The company should have updated the website that assured me that my inquiry would be answered promptly. This expectation caused at least a week of unnecessary delay.
The claim was finally settled but my assessment remains the same. The company should have updated the website that assured me that my inquiry would be answered promptly. This expectation caused at least a week of unnecessary delay.
Margaret Ann J. would not
recommend this plan to a friend or relative.
11 of
16 people found this review helpful
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Zac
Thank your for your feedback. The insurance provider, AIG Travel, has issued the following response:
"Thank you for sharing your feedback, and we apologize for the delay in processing your claim. Please be assured we are making every effort to serve all of our customers as quickly as possible while we work through an unprecedented number of calls, inquiries and claims”.Aug 03,2020
AIG Travel
Travel Guard® Preferred
Tried to call few different time with a question- impossible to get through, no one picks up. What kind of trip insurance company is unreachable when needed.
Will never use this ins again.
Will never use this ins again.
Emilia A. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
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Antonia Pozarski
AIG Travel
Dear valued customer, I'm sorry to hear you were unable to reach our World Service Center. We have been experiencing periods of high volume and we are aware of the resulting hold times. Therefore we are getting additional representatives to address the issue. Again, our sincere apologies for the lengthy hold times. We appreciate the candid feedback and will do our best to resolve this. If you still need assistance please reply, and I will set up a callback for you.Oct 04,2021
AIG Travel
Travel Guard® Preferred
I filed a claim because, after making an Airbnb reservation, the place was revealed to be infested with bedbugs. Airbnb would not refund because the host would not cooperate. They urged me to file a claim with my travel insurance.
The adjuster sent a series of absurd emails which suggested that I would only be compensated if I KEPT the reservation and CONTRACTED bed bugs. This is a public health nightmare, and especially galling because I'd upgraded coverage because of the constant shuffling of plans around COVID.
The adjuster sent a series of absurd emails which suggested that I would only be compensated if I KEPT the reservation and CONTRACTED bed bugs. This is a public health nightmare, and especially galling because I'd upgraded coverage because of the constant shuffling of plans around COVID.
Jennifer L. would not
recommend this plan to a friend or relative.
13 of
14 people found this review helpful
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Megan B.
Dear Valued Customer,
Thank you for your feedback. We are sorry to learn that you were unable to travel. Please see the response provided by AIG Travel Guard below:
“I’m sorry to hear about these challenges surrounding your canceled trip. Our insurance plans include a list of covered reasons for cancellation. Claims are fully adjudicated based on the coverage purchased, and supporting documentation. Covered perils are outlined within the Policy of Insurance, and are reviewed with Insureds during the claims adjudication process. Aside from cancellation coverage, all other benefits are “port departure” benefits, meaning the loss must occur while on the covered trip for coverage to apply. If you have further questions about the outcome of your claim, please contact Travel Guard or the Claim Adjuster assigned to your claim. We are here to help.”Jan 13,2022
AIG Travel
Travel Guard Gold
Forget this plan. They cover nothing. Had to buy another ticket because of mishandled luggage by the baggage handler. Refused to reimburse. "Expense not covered"
george m. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Mike
Thank you for your feedback on the policy. We are sorry to learn of the unfortunate event that occurred during your trip.
Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. Please call us at 800-487-4722 if you have any questions or concerns.Jul 25,2017
The trip included a
tour
Berkshire Hathaway Travel Protection
ExactCare
A friend fell and broke her ankle. She asked for assistance in contacting airlines and airports to provide her with a wheel chair, no claim was made, no money was requested. Berkshire Hathaway declined request for assistance. No more InsureMyTrip for me or my friends.
Armando P. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Mike
Thank you for your feedback, below is a response directly from Berkshire Hathaway:
"We are very sorry to hear about your friend’s injury while traveling. We tried to investigate the call for assistance with our assistance team after you contacted us, however without your friend’s contact information, we don’t have the details of your friend’s request. It appears your friend may not have been an insured with a BHTP travel insurance policy. It is our policy to try and assist any traveler in need who calls, however please understand we must first assist our BHTP insureds. We encourage you to reach out to us at 844-411-BHTP or through email at [email protected] so we can better understand what happened."May 31,2018
The trip included a
tour
International Medical Group
iTravelInsured SE
It is debateable at best. We purchased insurance coverage last summer, and the trip was cancelled due to the war in Israel, cancelled by the organizing group and agency. We got some an email from the insurer when requesting refund of paid monies for insurance puchased that stated: "there is insufficient extenuating circumstances described to allow cancellation at this time." Seriously???
Kathleen M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Courtney Baird
International Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Mar 25,2024
The trip included a
tour
International Medical Group
iTravelInsured SE
Due to the war on Israel our planned trip was cancelled two months prior to when we were scheduled to go. IMG refused to refund any dollars. I find this unacceptable and therefore will let everyone I know to NOT insure with this company!
Stephen P. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
The plan denied my claim for cancellation coverage due to terrorist attack in Israel. The insurance company used a single small clause in the policy to deny my claim. The clause states that a terrorist attack claim will only be allowed if the attack occurs within 30 days of the planned trip. Our trip was planned for 12/9/2023 and the terrorist attack on Israel was 10/7/2023. Not within the 30 day window and claim denied. This is not right and not what should be expected from decent travel insurance company under such extreme and unexpected circumstances.
William G. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
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Angie
We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact.
Jan 25,2024