Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
AIG Travel
Travel Guard Gold
Purchased the plan and sure enough, I had to take my son to the doctor three days after being overseas. I contacted the phone number and had a great service, providing help with the symptoms and making sure that my son was ok...they kept calling for two days to make sure everything was fine.....the problem is when trying to get the claim processed: It's been 6 weeks since I submitted everything online and there hasn't been any contact from the company. I've sent messages to my AIG Adjuster (J. Crivello) using the online system and haven't get any answer. Based solely on this lack of service I don't recommend that you buy this insurance. If they take this long to process a claim for $100 dollars, you really don't want to try them with something more serious and expensive. What a disappointment, don't buy this insurance
Alejandro E. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
tour
Global Alert!
Preferred
I could have used my own medical plan for Alaska. I was only out of the country 2 days and someone should have recommended something cheaper. It was too costly for what I needed. Now I know differently.
HELENE S. would not
recommend this plan to a friend or relative.
-
Zac
Thank you very much for your feedback. While it is true your primary health care provider may have been able to provide coverage during the U.S. portion of your trip, the Global Alert Preferred plan you purchased is a comprehensive package plan that offers much more than medical care and provides you coverage from the moment you leave your home until the moment you return back to your home. The Global Alert Preferred policy offers Trip Cancellation, Trip Interruption, Baggage Loss, Baggage Delay, Travel Delay, Emergency Medical, Emergency Medical Evacuation, Financial Default, and a Pre-Existing Condition Waiver. Additionally, premium is typically within the range of 4-10% of the trip cost and is determined by the following factors: the length of the trip, the cost of the trip, and the ages of the travelers. For future purchases or for additional questions regarding comprehensive coverage, please feel free to contact our office at 800-487-4722 where our licensed representatives would be happy to assist you.Aug 16,2016
The trip included a
cruise
Generali Global Assistance
Standard
WE were ill on our trip - covid - tried to access our Interruption coverage to stay few extra days but found thru many many calls that we needed a qualified test.
WELL THIS IS WHERE BARRIER IS - GETTING QUALIFED TEST IN Canada and foreign countries is just not available any longer as out of "pandemic" times it seems.
Believe me- i tried it all and am a RN so know who to call. Hospitals, hotel, pharmacies, more hospitals - most spoke only French - to no AVAIL.
Thank goodness we had enough of home meds and could stay extra to clear isolation days and not be communicable any longer so that was good as didnt want to make others sick.
THIS IS A PROB and I will be tellling everyine I know about travel insurance BARRIERS.
WE pay premium in earnest- and should not be this hard to obtain our coverage.
I am so dissapointed as have used Insure my Trip for years. and many travel trips.
TY for listening
WELL THIS IS WHERE BARRIER IS - GETTING QUALIFED TEST IN Canada and foreign countries is just not available any longer as out of "pandemic" times it seems.
Believe me- i tried it all and am a RN so know who to call. Hospitals, hotel, pharmacies, more hospitals - most spoke only French - to no AVAIL.
Thank goodness we had enough of home meds and could stay extra to clear isolation days and not be communicable any longer so that was good as didnt want to make others sick.
THIS IS A PROB and I will be tellling everyine I know about travel insurance BARRIERS.
WE pay premium in earnest- and should not be this hard to obtain our coverage.
I am so dissapointed as have used Insure my Trip for years. and many travel trips.
TY for listening
diane s. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
Thank you for your feedback, Diane. At Generali Global Assistance, we pride ourselves on providing the support that is crucial for happy and safe travel, backed by Generali, one of the largest insurance companies in the world. We’re sorry to hear about the circumstances surrounding your trip interruption and for not meeting your expectations. We take customer service and the claims review process very seriously. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have any additional questions about these plans, please reach out to us at (800) 348-9505 or visit COVID-19 Travel Insurance Guide and FAQs (generalitravelinsurance.com)
Aug 14,2023
International Medical Group
iTravelInsured SE
We purchased the insurance for my husband and myself on the day we booked our flights. The next morning, I called to ask about a specific coverage and was told to email my question to the customer claims. I got an immediate response that an answer could take 21 days. It has now been 35 days since I emailed claims and have received no response. We took the trip and didn't need to put in a claim-----however, if they don't answer a simple question I can only imagine how long it would take for them to pay a claim. Won't use this company again.
Paula B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Generali Global Assistance
Standard
I tried calling you to cancel the insurance because I had to cancel my trip due to coronavirus; no one answering my calls. Very disappointed with your company. Would not use it again or recommend it.
EVELYN K. would not
recommend this plan to a friend or relative.
-
Erin
We appreciate you providing your feedback. Generali Global Assistance has offered the following response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. We're working hard at processing all claims and following up on call backs and email response requests. Unfortunately, we have been experiencing a higher than normal volume as a result of the Coronavirus escalation. A dedicated team member will be reaching out to you shortly."May 01,2020
International Medical Group
iTravelInsured SE
Very slow review time....sent in mid Jan and reviewing info mid Feb...burdensome process with ridiculous requests of proof that should be an easy, simple, well documented claim to process (e.g. want bank statement proof vs vendor showing paid in full, want airline letter vs app text proving flight cancellation)....stall techniques to wear the consumer down do they don't pay the claim....seems to be in the business to deny what is right and fair and WELL DOCUMENTED!!!
JAMIE P. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Courtney Baird
International Medical Group
It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation.Mar 25,2024
The trip included a
cruise
Nationwide Mutual Insurance
Essential
Purchased plan to be reimbursed for cruise ports if missed. Plan did not cover this and was I not given the proper information before purchasing the policy that this was not covered. Very disappointed. Will purchase future policy with another company that has covered this in the past.
paul b. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
-
Carol
Thank you for your feedback. You did purchase the Nationwide Essentials policy which does not cover missed ports. However, coverage for missed ports would have been provided under one of the Nationwide Cruise plans.
Customer Care is available to assist you by phone at 800-487-4722, or by chat, Monday - Friday, 7am-12am EST and Saturday - Sunday, 9am-9pm EST.Nov 05,2019
International Medical Group
iTravelInsured SE
Very slow review time....sent in mid Jan and reviewing info mid Feb...burdensome process with ridiculous requests of proof that should be an easy, simple, well documented claim to process (e.g. want bank statement proof vs vendor showing paid in full, want airline letter vs app text proving flight cancellation)....stall techniques to wear the consumer down do they don't pay the claim....seems to be in the business to deny what is right and fair and WELL DOCUMENTED!!!
KIRSTEN P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Courtney Baird
International Medical Group
We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact.Apr 01,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
It is unclear to me why travel insurance has to be so expensive. It would be helpful for you to explain this on your website
Errett S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Carol
Generali Global Assistance, as do most companies, calculates your Comprehensive premium based on age of traveler, cost of trip and length of trip. In general, you should expect a plan will cost anywhere from 4%-10% of your total pre-paid, nonrefundable trip cost. For example, if you purchased a trip with a total cost of 5000 USD, travel insurance policies available to you will likely range in price from 200-500 USD, depending on variables.
Please feel free to call us at 800-487-4722 if you wish our assistance in quoting and purchasing a policy.Aug 14,2018
The trip included a
cruise
John Hancock
Gold
First of all, reviews from people who did not "have to file a claim" are practically useless, since the claim process and trying to get a claim paid is where the problem arises.
I submitted a clearly covered claim for a trip including a cruise and roundtrip non-refundable airfare, with the required proofs of payment, unused tickets and cancellation notice from the cruise. The claim for the cruise was paid, but I had not cancelled my air ticket assuming no need since it was non-refundable (and the airline already had my money). Besides, I paid a higher premium for my insurance so airfare would be covered. WRONG! The airfare claim was denied.
I'm not sure everyone knows you need to actually cancel your ticket and get a "cancellation notice"(?) from the airline to have a claim paid. A no-show doesn't count. This is not clear in the policy rules.
Considering the claim process hassle, I'm not sure I will insure for airfare in the future.
I submitted a clearly covered claim for a trip including a cruise and roundtrip non-refundable airfare, with the required proofs of payment, unused tickets and cancellation notice from the cruise. The claim for the cruise was paid, but I had not cancelled my air ticket assuming no need since it was non-refundable (and the airline already had my money). Besides, I paid a higher premium for my insurance so airfare would be covered. WRONG! The airfare claim was denied.
I'm not sure everyone knows you need to actually cancel your ticket and get a "cancellation notice"(?) from the airline to have a claim paid. A no-show doesn't count. This is not clear in the policy rules.
Considering the claim process hassle, I'm not sure I will insure for airfare in the future.
barrie b. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We appreciate you using InsureMyTrip for your travel insurance needs. We are sorry to learn that you were unable to travel and are dissatisfied with this policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy and they will require Proof of Loss. In the future, please consider contacting the claims department immediately after suffering a loss to receive the claims procedure. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.Jul 13,2017
We apologize for the slowness of the communication from the AIG Travel Guard Claims Department. This is definitely not their usual standard of service. Despite this frustration, we were very glad to hear that you received full reimbursement for your medical claim.