Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
TripAssure
Advantage Asset
BEWARE! I will never purchase insurance from any company that uses Tripmate to handle their claims. After taking months to handle, they first denied my claim, and then after an appeal process, they eventually paid but shorted me. My travel partner purchased insurance through insuremytrip with another provider and I purchased through MH Ross, and I submitted all documentation to both companies. The other provider paid in full within two weeks. Seven months later, I am still dealing with Tripmate Tripmate did not have my back after years of never having to submit a claim. BUYER BEWARE!
Gary H. would not
recommend this plan to a friend or relative.
3 of
6 people found this review helpful
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Zac
Thank you for your feedback on the policy, and for allowing us to advocate on your behalf. We are pleased to learn that your appeal proved to be moderately successful. Please let us know if you require further assistance by calling 800-487-4722.Mar 25,2016
John Hancock
Silver
We did not file a claim. However, when one of our bags was lost for for 30 hours by the airline, I expected this to be covered by the "delayed" baggage protection, only to find that since we had returned home, it was not covered, since the insurer explained that this bag was not delayed, but lost. To me, the bag was delayed. When I called the Insurer to discuss our lost bag, I was told that the plan would only cover the loss AFTER the airline paid for the loss and we retrieved the appropriate paperwork from the airline, filed all paperwork, and only then our trip insurance would pay the difference if there was any, between the amount the airline paid and what our insurance covered for a lost bag. This was disappointing. I purchased insurance coverage expecting it NOT to be a secondary payout. And a delayed bag is a delayed bag. Period. Eventually the bag turned up. It was a hassle, it took my time to figure out what was happening with the airline and the insurance company, and in the end, I don't think the insurance was worth it and I would not recommend.
Ryan S. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I tried to file a claim. The business I booked my hotels under informed me of their cease and desist order the day before I left for my international trip and I had to desperately look for hotel rooms. I was told it was not covered and was offered no help in finding new rooms. I am still trying to get reimbursed for the original rooms from my credit card company. Would not use this company again.
judith s. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Carol
Thank you for your review. Unfortunately your Generali Standard policy did not include coverage for a Financial Default. We also forwarded your email to Generali who replied as follows:
"We're sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. We want our customers to understand the coverage details of our plans and stress the importance of reviewing these details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or [email protected] with additional questions. The plan you purchased includes a variety of covered events under which we can provide coverage if an actual covered event forces you to cancel your trip. Unfortunately it does not provide coverage for financial insolvency."Oct 04,2019
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Lite
I was compelled by my tour operator to buy this insurance for a four-day trip to Paris. I paid $124 for it. Useless, as far as I am concerned.
Marjorie W. would not
recommend this plan to a friend or relative.
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Kyle
Thank you for providing feedback on this policy.
Each Company will base the premiums of their plans on 3 main factors; (1) the ages of the travelers, (2) the length of your trip from home to home and (3) the total cost of your pre-paid trip cost. As the traveler's ages change, trip costs increase or the length of the trip is extended, the prices will also change accordingly.
Please feel free to give us a call when you plan your next trip. We have licensed representatives available 7 days a week to help find the best policy for you, at the lowest premium. We can be reached at 1-800-487-4722.Feb 02,2018
TripAssure
Advantage Bridge
I flew to Paris on 10/20/2016 and my baggage was delayed for 3 days. I filed a claim with MH Ross through TripMate on November 1, 2016 right after I came back for my trip for the costs that I incurred due to my luggage delay. I submitted a claim for approximately $200.00 and I am still waiting as of 2/22/17 for my claim to be processed. I have called on numerous occasions and submitted all the documents needed and my claim is still pending even though the last representative that I spoke to told me that they have received all the documents needed. Keep in mind that the claim is only $200 and I can imagine how much of a headache it would be for a much bigger claim! This is the first time that I ever filed a claim and I am extremely disappointed with MH Ross. I do not recommend to anyone to purchase insurance policies from them.
After months of going back and forth with this company, they finally paid just a small portion of the claim. Do not recommend!
After months of going back and forth with this company, they finally paid just a small portion of the claim. Do not recommend!
Roseflore B. would not
recommend this plan to a friend or relative.
2 of
7 people found this review helpful
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Carol
We are very sorry to hear that you were unhappy with the TripAssure claims process. Upon receiving your review on February 1, 2018, we assigned an "Anytime Advocate" to look into your 2017 claim.
In response to her inquiries, TripAssure advised that your claim was actually finalized back on Feburary 22, 2017. The payment for 110.70 USD was then printed and mailed on February 27, 2017 for toiletries purchased while the baggage was delayed. However TripAssure also sent you a letter on February 23, 2017 advising that they would not reimburse you for the additional airfare since it is not a covered expense under Baggage Delay which was correct according to your policy terms.
Hopefully we will hear from you for future trips. We are available to assist you in quoting and purchasing a plan weekdays from 7:00 AM to midnight ET and weekends 9:00 AM to 9:00 PM ET.Feb 13,2018
AIG Travel
Travel Guard Silver
Flight to France was postponed, because of weather, for 5 hours. It was eventually canceled due to a warning light in the cockpit. This caused my family to miss the first day of our tour in Paris. I filed a claim, which was rejected. I was told that the problem of the warning light was considered maintenance, which was not shown under the policy's list of covered events.
A cancellation due to weather would have been covered, they said, but in this case the 5 hour weather delay was not shown as the cause for cancellation.
Very disappointed in AIG. Will not use them in the future.
Can't help but wonder if the compensation of the adjuster is based on the number of claims he manages to reject.
A cancellation due to weather would have been covered, they said, but in this case the 5 hour weather delay was not shown as the cause for cancellation.
Very disappointed in AIG. Will not use them in the future.
Can't help but wonder if the compensation of the adjuster is based on the number of claims he manages to reject.
Steven S. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
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North East Team
AIG Travel
We appreciate the feedback regarding your experience. If there is an opportunity for you to reach out to Travel Guard to understand the different levels of coverage that is best suited to the travel you may be doing in the future we would gladly speak with you. We do recommend that a review of the terms and conditions are read to determine if the policy fits the needs.
Sep 11,2017
The trip included a
tour
International Medical Group
Patriot International Lite
I travel a lot and have always purchased a trip insurance whether traveling in US or international The most important reason is to get a medical/dental coverages. On all the plans I bought in the past many years, the dental was always part of the medical coverage. During my recent trip to Europe a month ago, I lost 2 teeth on my upper dentures. When I called IMG, I found out that the plan I bought, which was recommended by "Insure my Trip", had no dental coverage. For this reason I will not buy a trip insurance from IMG anymore. Also, this would have been the first time, after so many years of purchasing a trip insurance, that I would be submitting a claim. I'm totally disappointed.
Rita Teresita D. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Carol
Thank you for your review. We received the following reply to your comments from International Medical Group:
"The Patriot International plan does indeed have dental coverage. The coverage is for the treatment of unexpected pain to natural sound teeth. As the insured indicated in her review, she lost 2 teeth from her upper dentures. This would not be covered."May 07,2019
Generali Global Assistance
Standard
I admit, we didn't have to use the plan. I now think it was excessively expensive and I wish we hadn't bought it. It was recommended by French Country Waters and we took their advice. We mostly wanted insurance in case we could not make the trip. All the medical stuff came with it and we didn't have a choice. So it really wasn't what we wanted to begin with. However, I'm sure, had we needed it we might be grateful. We will not do it again, nor would I recommend it to anyone else.
Vera J. would not
recommend this plan to a friend or relative.
5 of
12 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
Travelex was extremely slow to respond to a claim even though they turned it down and it could have been done quickly.
Robert A. would not
recommend this plan to a friend or relative.
15 of
15 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Buyer beware of the waiting period for this travel insurance. We purchased this policy on a Sunday for a trip starting in 6 days on the upcoming Saturday. We found out on Monday morning that a family member passed away on Sunday night so we proceeded to cancel our plan tickets, tours, etc to mourn, spend time with our family, and prepare for the funeral. I filed a claim for reimbursement of non-refundable fees like our plane ticket, museum tickets, etc. We just found out that our claim was denied since the policy did not start until 12:01 AM the next day. Our family member passed away at 11:58 PM on Sunday (3 minutes before the policy was in effect on Monday). Be aware that you will not be covered until the waiting period is over, even when faced with a tragic circumstance like the passing of a family member.
Edward Y. would not
recommend this plan to a friend or relative.
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Angie
We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations, Edward. We take customer service and the claims review process very seriously. We want our customers to understand the coverage details of our plans and cannot stress enough that it is important to review these details via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While the Trip Cancellation coverage included in the plan you purchased can typically provide coverage if you are forced to cancel your trip due to the unforeseen sickness or injury of yourself, a traveling companion or family member, your coverage must be in place before the sickness first commences or takes an unforeseen worsening in order for the plan to provide coverage. If you have any additional questions or concerns, please reach out to us at the number or email provided above.
Mar 27,2024