Travel Insurance Reviews Travel Insurance Reviews Plans

To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.

InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.

Customers rated our travel insurance plans
4.58 out of 5
59,273
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
AXA Assistance USA Platinum
We purchased insurance for a catamaran trip in the BVI. As we started our trip there was a minor risk of a hurricane forming but it was supposed to take days before posing any threat if at all... 3 days of 7 in the operator said we had to beach the ship and we should leave the BVI because a hurricane was going to make landfall there in 4 days on our original day of departure.

We had to buy last minute tickets to get the 6 of us home. We had 2 hr direct flight on spirit and 22 hrs return flight to St Martin, Panama then to Miami and an 2 hour uber ride home. Hurricane Irma ravaged the BVI, and then followed us home to Florida.

When i went to file a claim i was denied because 1) we chose to leave BEFORE the hurricane hit (even though the island ordered an evac and the operator ordered us off) 2) Before our airline cancelled our return flight (the morning the hurricane hit spirit cancelled the flight) 3) there was only a potential threat to our home; ie if we rode it out there we couldn't make it back to shutter up our house...

So I asked in writing what should i have done and the response was that we should have waited out the storm in the BVI and they would have reimbursed us for return flights... whenever we could have gotten them. I asked should i have cancelled the trip since a tropical storm was being watched (though it wasn't a hurricane) and the answer was we wouldn't reimburse you for that since you chose to cancel before an act of nature.

So in short if a hurricane is coming your on your own unless you ride it out at your destination, then you may stand a chance of some sort of reimbursement No reimbursement for the lost flight, transfers or the emergency flights out. But have fun with no food, water or power for how ever many days before airlines resume flights.

The only positive was the catamaran provider took complete care of the crews, got them home to saftey, and without question gave us a credit for the days we missed.
Amish P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for taking the time to submit your review.

    Although we are sorry to hear that you were originally denied reimbursement, we are pleased to hear that you were able to reach a settlement with AXA Assistance USA.

    Please let us know if you have any further questions.
    Jun 04,2018
The trip included a
tour
AIG Travel Travel Guard Gold
I have not need to file a claim myself but 2 of my friends had illness/injury on their trips and were very happy with your company's response.
Mary E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
AXA claims handling is terrible. I made a claim because the first leg of a three leg international journey was cancelled due to a winter storm. I had to rent a car to drive 300 miles to the next airport to catch the second leg of the trip. The airline's ticket refund was less than the cost of the rental car. I filed a claim with AXA for about $100--the amount the rental car charge exceeded the airline reimbursement.

I submitted the extensive documentation AXA required. After 6 weeks, AXA denied the claim with a nonsensical letter. I explained the claim again, and AXA requested additional documentation, which I provided. In response, AXA denied the claim again--this time insisting that my flight was cancelled 2-1/2 months before departure, not the night before departure. I threatened a small claims lawsuit and reported the matter to insuremytrip.com. After a few weeks, AXA requested (for the first time) a letter from the airline confirming the cancellation and the reason. I provided that documentation and my claim was finally accepted.
Michael G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you for taking time to submit your review.

    Although we are very sorry that you had such a negative experience with the AXA claims department, we are pleased to hear that AXA has now paid your claim.

    We did not publish your review when it was first received on May 25th because we assigned an Anytime Advocate to support you with the process since you believed that your claim was unfairly denied. Now that your claim is settled, we are publishing your review.

    Please feel free to call Customer Care at 800-487-4722 if you have further questions.
    Jun 06,2018
Generali Global Assistance Preferred
Fortunately, I did not need to call on this insurance and therefore I cannot rate Generali on an actual claim.
Lorraine P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
TravelSafe Basic
Didn't have to use the plan but was glad to know it was available if needed.
Clayton M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
We were pleased with the coverage and the cost of the plan appeared to be lower than comparable plans.
Fortunately we did not need to utilize it.
Samuel H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Generali Global Assistance Standard
I’m just happy our trip went well & didn’t need to use the insurance. Thank you
Sandra S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Classic
My claim was handled fairly and promptly.
Ted S. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
Travelex Travel Select
We didn't have to file a claim so we don't know how that process would have worked out. After reviewing the policy it looked like all area which I was concerned about were covered. I had looked at several plans and reviews from previous customers before I chose this plan. I was satisfied with the coverage and would use it again.
Alexander B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Custom
I could only recommend the plan based on the fair price paid. Being that I was fortunate enough not to have the need to file a claim I cannot comment on any further issues. I will say the description of benefits was well described in the plan and can only hope that the company provides what it claims without any fine print issues, which normally negate claims afterwards.
Robert D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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