Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
The trip included a
cruise
Nationwide Mutual Insurance
Prime
Filing a claim is the only way one can judge an insurance company. Unfortunately, my trip was cancelled secondary to snowy conditions. Getting the claim paid was an adventure in itself. I had just about enough when they insisted that they need my 8 year old's signature! The claim finally got paid when I threatened to file a complaint with government agencies.
Dmitry G. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry to learn that you are dissatisfied with your claim experience. However, we are pleased to learn that your claim was paid. In the future, please contact InsureMyTrip if you are having claims issues with a plan purchased through us. InsureMyTrip employs a Customer Advocate Program designed to assist customers during the claims process. Our representatives are available 7 days a week by calling 800-487-4722.Jul 16,2015
The trip included a
cruise
Arch RoamRight
Essential
Did not need to use it so have no idea if it was good or bad.
Carol L. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Universal Cruise
I did not file a claim or have any contact with the underwriter for this trip. Therefore, I cannot review this product fully or provide a meaningful satisfaction rating.
Peter C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Choice Cruise
Coverage seemed appropriate, but the price seemed high given the limited number of days for the vacation.
Paul S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Universal Cruise
As one gets older, the cost goes up exponentially. The coverage is good but I don't think we can afford the cost for our next cruise.
Robert K. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
AIG Travel
Travel Guard MedEvac Plan
It was an easy plan to purchase and it was relatively inexpensive. I purchased it primarily for emergency medical treatment or medical evacuation from another country.
Thankfully I never needed it, so I cannot address their claim response.
Thankfully I never needed it, so I cannot address their claim response.
Gina A. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Essential
Wow! It is a time-consuming, complicated and convoluted process to fill a simple claim. LOTS of hoops to jump through.
Michael B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
Nationwide Mutual Insurance
Prime
This review should be titled "You know how to write the insurance, you just don't know how to service it". During a recent cruise my wife required some non-emergency medical attention. when I returned from the trip three days ago I attempted to call this company to notify them of this claim. They tell you via a recorded message , that due to extremely high volume, you should either mail or email information to them or use their website. I emailed them 3 days ago and have not heard anything since. I attempted to use their website, filling in all required information in an attempt to obtain a claims form, but after doing that received a message that "this form is not available for download". Another call to their toll free number told me to press one in order to obtain a claims form, but that resulted in me being disconnected. So this company was extremely efficient at accepting my premium dollars, but when it comes to speaking to someone regarding actually submitting a claim, they are not to be found. I'll try to follow this up at a later date to update on any progress, but so far, count me as a very dissatisfied customer. Should someone contact me and pay this claim, I'll be glad to adjust my ratings.
Revised 4/03/2023. I was finally able to obtain the form to submit the claim. I sent them all of the documentation that they asked for. It took about one week until I received an acknowledgment that the claim had been received. After that, it took approximately three more weeks until I received the check for the full amount of my claim without any quibbling . So, aside from the initial delay in communication, they have handled this claim satisfactorily and I would now recommend this plan.
Revised 4/03/2023. I was finally able to obtain the form to submit the claim. I sent them all of the documentation that they asked for. It took about one week until I received an acknowledgment that the claim had been received. After that, it took approximately three more weeks until I received the check for the full amount of my claim without any quibbling . So, aside from the initial delay in communication, they have handled this claim satisfactorily and I would now recommend this plan.
Michael F. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
TripAssure
Advantage Asset Plus
ORIGINAL POST:
It, has been two months since my claim for a missed cruise. We had purchased a 3 day cruise which included airfare from PHL to FT. Lauderdale for a Feb 14th Valentine Cruise. Weather forced our flight to be cancelled. Along with flights 3 days prior and and after. After all documents were sent to MH Ross, EVERYTHING that was requested, we are now 2 months after our initial claim, and they are still reviewing documents, and have only asked us to send in more and more info to substantiate our claim that the cruise was cancelled. Well our cruise was not cancelled, we couldn't make the flight to get on the cruise. Thats the part they don't understand. They have all the info our flight getting into port was cancelled, but since we cant document the cruise was cancelled, they are not responding to our requests. Even after showing refunds from port taxes from the cruise ship and emails from the cruise ship that we did not make it.
I will update this review upon final determination, but NO I would not recommend this to anyone. Poor customer service, even as I write this, now 15 minutes into it, I have been on hold with there "emergency line" with absolutely no response yet, other than an automated message saying YES we except collect calls.
I do not recommend. Stay away.
**UPDATED 5-14-2014** After months of waiting MH Ross did make whole their responsibility for loss travel. I advise anyone who works through the insurance to have a copy of every document, page, email, receipt, ticket stub, picture, news article, letter, etc ready to be provided. After several phone calls to generic customer service, (Underwriters from elsewhere handle the claim, telephone representatives just take messages) and several documents, they did mail us a check.
Overall just don't expect that the insurance is going to have a quick enough turn around (plan states 7-14 days) of funds to book your new travel plans in the same season you were originally traveling in, if you have to make a claim.
Also to note that insuremytrip is a broker, and in a claim situation they are out of the loop, you call the insurer direct. So calls to them are not helpful. And as mentioned above MHRoss telephone reps just give generic responses, although very polite and understanding on the phone.
Overall I would use Insuremytrip.com again and am glad I did.
It, has been two months since my claim for a missed cruise. We had purchased a 3 day cruise which included airfare from PHL to FT. Lauderdale for a Feb 14th Valentine Cruise. Weather forced our flight to be cancelled. Along with flights 3 days prior and and after. After all documents were sent to MH Ross, EVERYTHING that was requested, we are now 2 months after our initial claim, and they are still reviewing documents, and have only asked us to send in more and more info to substantiate our claim that the cruise was cancelled. Well our cruise was not cancelled, we couldn't make the flight to get on the cruise. Thats the part they don't understand. They have all the info our flight getting into port was cancelled, but since we cant document the cruise was cancelled, they are not responding to our requests. Even after showing refunds from port taxes from the cruise ship and emails from the cruise ship that we did not make it.
I will update this review upon final determination, but NO I would not recommend this to anyone. Poor customer service, even as I write this, now 15 minutes into it, I have been on hold with there "emergency line" with absolutely no response yet, other than an automated message saying YES we except collect calls.
I do not recommend. Stay away.
**UPDATED 5-14-2014** After months of waiting MH Ross did make whole their responsibility for loss travel. I advise anyone who works through the insurance to have a copy of every document, page, email, receipt, ticket stub, picture, news article, letter, etc ready to be provided. After several phone calls to generic customer service, (Underwriters from elsewhere handle the claim, telephone representatives just take messages) and several documents, they did mail us a check.
Overall just don't expect that the insurance is going to have a quick enough turn around (plan states 7-14 days) of funds to book your new travel plans in the same season you were originally traveling in, if you have to make a claim.
Also to note that insuremytrip is a broker, and in a claim situation they are out of the loop, you call the insurer direct. So calls to them are not helpful. And as mentioned above MHRoss telephone reps just give generic responses, although very polite and understanding on the phone.
Overall I would use Insuremytrip.com again and am glad I did.
Joseph M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry for the frustration you experienced in waiting for your claim to be resolved. In the future, if you experience issues early on in the claims process, please reach out to InsureMyTrip as we do employ customer advocates that assist our customers in resolving claims.May 16,2014
The trip included a
cruise
WorldTrips
Atlas International
Nothing special, no claim made.
Philip D. would
recommend this plan to a friend or relative.