Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
John Hancock
Silver
Read the policy very, very carefully. It does not cover many things that you would think would be covered.
Bennett T. would not
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. We hope that fellow travel insurance consumers heed your advice. We strongly advise customers to read the terms and conditions of the policy prior to purchase, and also again during the review period-refund policy. Our representatives are available 7 days a week as a valuable resource. Please consider calling us at 800-487-4722 to ensure that the plans that you are interested in cover your primary concerns.Mar 25,2016 -
LUISB
Why would you rate it 1 star because YOU didn't "Read the policy very, very carefully"? It's obviously YOUR fault!Apr 28,2017
John Hancock
Bronze
We were unable to travel due to the corona virus in Italy. Your plan would not pay anything per your agent and I purchased trip insurance for nothing.
Stephen S. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
The trip included a
tour
John Hancock
Bronze
In November of 2019, I purchased an entire plan to protect and safeguard my investment and safety; Interruption, Cancellation and Cancel For Any Reason. While in Iceland during March 2020, Covid 19 interrupted our once in a lifetime vacation. Our flight was cancelled, we had to purchase more tickets and we were required to fly into a designated quarantine airport and then ordered by the CDC and DHS to quarantine at home, which we did. The CDC website states a quarantine will take place at home. The DHS (Department of Homeland Security) website states that all US passenger returning from Iceland will be quarantined. The John Hancock policy (managed by Seven Corners in Indiana) states in section (n) states: “If You and/or Your Traveling Companion are hijacked, “quarantined”, required to serve on a jury, subpoenaed, required to appear as a witness in a legal action, provided You or Your Traveling Companion are not a party to the legal action or appearing as a law enforcement officer; the victim of felonious assault; having Your principal place of residence made inaccessible and uninhabitable by a Natural Disaster; or burglary or vandalism of Your principal place of residence “within 10 days of departure”, they would pay for a Trip Interruption claim. The policy only says to be quarantined and we were quarantined within 10 days of our departure. For some reason, Seven Corners Claims Adjusters have turned a blind eye and denied my claim twice. They manufactured phrases to persuade me to accept the denial. I recently made a 3rd appeal and filed a Civil Remedy complaint against the company for Bad Faith and deliberately delaying my claims for over 3 months. If I can travel again, I will never purchase a policy from John Hancock again. John Hancock/Seven Corners should be ashamed of how they treat customers the way that they have during this unprecedented Pandemic. Please keep in mind that insurance companies like John Hancock know that most people will give up on a denial, that’s why they’re multibillion-dollar companies. If you have the time, do not give up and fight for what’s just.
Glenn B. would not
recommend this plan to a friend or relative.
9 of
10 people found this review helpful
John Hancock
Bronze
My trip was cancelled due to COVID-19 and I lost money on some VRBO places. This company took 3 months to work my claim before denying it. They said COVID-19 wasn't a natural disaster. Worst company ever. Won't ever do business with this insurance company again. Avoid this company. I will file a complaint with the California Department of Insurance.
Dodie K. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
The trip included a
tour
John Hancock
Silver
DO NOT TRUST THESE PEOPLE! I paid extra for the cancel for any reason. My trip has been cancelled due to the Coronavirus and a travel ban to the country I was trying to go to. I was told cancel for any reason would get me 75% of my money back. My booking site is shut down due to the virus and I filed a claim on March 31st (over 3 months ago) Called them multiple times. Emailed with them multiple times. They still haven't refunded me. I could only imagine what they would do if there was a true emergency. Save your money and look for other companies that stand by their word and care about their clients. DO NOT TRUST THEM.
Amber H. would not
recommend this plan to a friend or relative.
12 of
12 people found this review helpful
-
Megan
Thank you for your feedback.
We are sorry to hear that you were not pleased with your claim experience, but have received word from the provider this claim has been resolved. Due to the pandemic most providers are uncharacteristically behind.Sep 11,2020
John Hancock
Bronze
My passport had a problem, and I didn't know until I got to the airport. The plan did not allow me to receive a refund for my trip unless it was cancelled 2 days prior. This kind of thing is the exact reason I needed coverage. What if I got the flu a day before departure? What if I got in a car accident on my way to the airport? What if I had a family member die the day of the trip? What if I got stuck in traffic and missed my flight? These are all things that would happen within 2 days of the trip. It is ridiculous that I paid $50 and did not receive ANY of the coverage that I really needed. I should be able to get a refund up to take-off.
Kaitlyn S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry that you experienced a difficult time while filing your claim. Trip Cancellation will allow you to cancel your trip up to the time of departure if you cancel for one of the listed covered reasons in your policy (unforeseen illness, accidental injury or death, etc,).
In the future, please consider calling us prior to purchase so that we can review the plan benefits with you.
Please call us at 800-487-4722 if you have any questions or concerns.Apr 23,2016
The trip included a
tour
John Hancock
Gold
I had a urgent medical surgery April 8, 2016 followed by complications requiring a second surgery April 18, 2016 preventing me from traveling on May 23, 2016 to Ireland. My claim was ultimately denied because we had decided to rebook this trip after my second surgery to a time 4 months later to limit costs to John Hancock Insurance as well as ourselves from the policy value of $10,000 down to $840 for rebooking fees. Because we rebooked after we cancelled, John Hancock denied the request for $840 rebooking costs and said they would have paid $10,000 if we didn't rebook. So much for being a responsible traveler trying to do the right thing. I will advise EVERYONE not to use Seven Corners administration which handled the John Hancock plan. If you choose another plan that uses Seven Corners, WATCH OUT!! Most unfair business practice I have ever experienced in my 66 years.
Steven L. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy, and for allowing InsureMyTrip to advocate on your behalf. We are sorry to learn that the entire amount claimed was not considered reimbursable, but we are pleased to report that the claims administrator did reimburse a portion of the trip cost difference.
For travelers/customers reading this review who have questions about John Hancock Insurance Agency plans offered on our website, reimbursable expenses under Trip Cancellation, or InsureMyTrip's Customer Advocate program, please call us at 800-487-4722 or email [email protected].Aug 25,2016
GeoBlue
Voyager Choice
I followed your instructions when we got sick while traveling. I called your 24/7 phone number NINE TIMES, and there was no answer. I emailed you, desperate for assistance in being seen by a doctor/getting medical attention in the area. It took you SIX DAYS TO RESPOND TO MY EMAIL asking for help. We had already left the country we were in, and spent 7 hours in an emergency room in a foreign country. You are non-responsive. I want a refund. We paid for nothing. Your service is total garbage. You should seriously consider refunding my $250. It was a complete waste of money. Our ER bill was less than our deductible, so we could not even file a claim. Your policy is a joke of a product. It's ridiculous.
Anita I. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
-
Angie
Thank you for your review! Emails are reviewed in the order in which they are received, I apologize for any inconvenience that our response time may have caused you. While working with providers GeoBlue has already contracted with can make the process of getting care even easier, customers are not limited to using Providers within our network. One of the perks of GeoBlue is that you can choose when and where to receive care. To access all important information and our online provider search all in one easy to find spot, we recommend you download our GeoBlue member app on your device’s app store.
I invite you to submit a claim for the expenses incurred during your trip using the claim form our customer service team provided to you via email. Your completed claim form and receipts can be submitted by emailing [email protected].Dec 11,2023
The trip included a
cruise
tour
GeoBlue
Voyager Choice
I purchased a week long policy, contract only showed coverage for 1 day. Called to extend and was advised it was updated. Checked the website - still coverage for just 1 day. Called back to extend AGAIN and was told it was extended, but guess what - it wasn't. Demanded a refund then told there was an issue with my credit card. (there was not) Called back to advise and was then told I had to submit my request to cancel in writing. WORST CUSTOMER SERVICE EVER!! Still no credit or extension.
Elizabeth P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Carol
Here is a reply from GeoBlue:
"Hello,
Thank you for your review!
We received an error while processing the charge for your initial extension request. We apologize for any inconvenience caused by our delayed resolution of that error. We have processed the cancellation per your written request, so you will receive the refund to your credit card within the next two business days.
If you have other questions or concerns, please call 855-481-6647 or email [email protected]."Feb 12,2019
The trip included a
cruise
GeoBlue
Voyager Choice
I experienced a death in my family and had to move my trip. I emailed them to see if I could move my coverage to the new date and never received a response.
Julie D. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful