Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
Generali Global Assistance
Standard
I left a message and asked for a call back do to my wife going to urgent care. I did not get any return call.
Rodney M. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
We paid over $1000 for a premium policy, then when my wife fractured her foot and we needed to incur cancellation expenses for some of our aggressive trip activities, we discovered you don't cover that situation. I haven't used trip insurance in the past and this taught me that it's still not worth it. I'll save a couple thousand a year in trip insurance costs, take my chances, and save money over the long run.
Dave H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
We did follow up with Generali who advised that you did not file a
claim but called to inquire about reimbursement for two nights of hotel
accommodations and taxi expenses to get you from one place to another while your three companions were hiking. However, these would not be covered expenses under your Travel Delay coverage since the cause of the additional expenses were for an injury sustained prior to coverage which began on your date of departure.
Generali did suggest that you may still wish to submit a claim for reimburse-ment of any prepaid non-refundable travel expenses. Please call the Generali claims department at (800) 541-3522 for additional information.Nov 30,2018
Generali Global Assistance
Premium
Gouge customers adding expenses and fees that other companies provide for free.
Imagine the PITA if one had to actually make a claim. Lots of other insurance choices. Avoid this operation.
Imagine the PITA if one had to actually make a claim. Lots of other insurance choices. Avoid this operation.
Daniel U. would
recommend this plan to a friend or relative.
-
Megan B.
Dear Valued Customer,
Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response.
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. The pricing of our plans varies depending upon a variety of different factors, including your trip cost, age and when you purchase your plan. Please contact (800) 348-9505 or [email protected] with any additional questions or concerns."May 06,2021
Generali Global Assistance
Standard
We purchased this plan for our trip to Glacier. American Airlines canceled our connecting flight and this insurance company is not wanting to pay for us not getting to our first night AirBnB. Said that American Airlines said it was due to completion of pilot duties and that is not covered. It would be covered for weather, mechanical or strike, but not this. Who cares why it happened. This was caused by our flight being canceled by the airlines, not us. We ended up having to purchase new airfare and the cost was exorbitant. I figured we would at least get reimbursed for the first night hotel that we missed if not some of the new airfare. I am very upset and will NEVER recommend this plan again.
Karen G. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
-
Sally
Thank you for your review. Please see the following response from Generali Global Assistance.
"We're sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes a variety of different covered events under which we can provide coverage if your trip is interrupted. The plan is unfortunately unable to provide coverage for every event that might cause an interruption. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns."Oct 13,2021 -
KarenG
We were able to get payment for our trip in the end. It did take work on my end to speak to a manager and sending more information. American Airlines had canceled a connecting flight due to one of the reasons that had been accepted. I do believe any problem that an airline would cancel for should be covered, but it all worked out in the end. I suggest reviewing and comparing all insurances carefully. Thank you.Feb 17,2022
The trip included a
tour
Generali Global Assistance
Standard
Very disappointed in General Global Assistance and its deceptive marketing. We included and paid for "Cancel For Any Reason" except for a "listed covered event" in our coverage. We cancelled it per our own personal misgivings about Covid circumstances. While there were pandemic warnings about international travel, there were no restrictions about our travel.
This was misleading business, and we're very dissatisfied with the company's performance. Not only will we never use it again, it should be a warning to any members of the traveling public who may ever consider employing General Global Assistance.
Dennis Hanson and Diana Bell
This was misleading business, and we're very dissatisfied with the company's performance. Not only will we never use it again, it should be a warning to any members of the traveling public who may ever consider employing General Global Assistance.
Dennis Hanson and Diana Bell
Dennis H. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Sally
Thank you for your review. Please see the following response from Generali Global Assistance.
"We're sorry to hear you had to cancel your trip and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes a variety of different covered events under which we can provide coverage if you are forced to cancel your trip. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns."Oct 13,2021
The trip included a
tour
Generali Global Assistance
Standard
"As the reason for your trip interruption is not due to a listed, Covered Event, no benefits are payable for your claim."
Irene S. would not
recommend this plan to a friend or relative.
-
Carol
Thank you for your feedback.
Trip Cancellation reimburses you if you must cancel your trip prior to departure for a "Covered Event". These events are specifically listed under Trip Cancellation and may vary from plan to plan and state to state.
Listed below is brief summary of some of the "Covered Events" as listed in your policy. Please refer to your Certificate for complete terms and conditions.
"1. The Sickness, Injury or death of you, your Family Member, your Service Animal or your Traveling
Companion...
2. Common Carrier delays and/or cancellations resulting from adverse weather, mechanical breakdown of the aircraft, ship, boat or motor coach
...or organized labor strikes...;
3. Being directly involved in a documented traffic accident while en route to departure on your Trip;
4. Being hijacked or Quarantined;
5. Being required to serve on a jury, or required by a court order to appear as a witness in a legal action...;
6. Your Home made Uninhabitable by fire, flood, volcano, earthquake, hurricane or other natural disaster;
7. Your Accommodations at your destination made Uninhabitable due to fire, flood, volcano, earthquake,
hurricane or other natural disaster...;
8. A documented theft of your passports or visas;
9. A mandatory evacuation... at your destination due to adverse
weather or natural disasters...;
10. Being called into active military service to provide aid or relief in the event of a natural disaster;
11. Your previously granted military leave being revoked...;
12. Your involuntary termination of employment or layoff...;
13. A Terrorist Act which occurs in your departure city or in a city to which you are scheduled to travel while on your Trip, and which occurs within 30 days of your Scheduled Departure Date...;
14. Your Host being unable to provide Accommodations due to a life-threatening Sickness or Injury, or due to death...;"
Although we regret that you did not receive reimbursement under this policy, if your trip interruption was due to a reason that is not listed above, then your claim would have been denied.
InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.May 02,2019
The trip included a
tour
Generali Global Assistance
Preferred
The Government shut down travel to Ireland. This company refused to return my $400+ premium because of their 10 day free look period. All was well at ten days but ended the trip after that. No cooperation from this company on returning the premium. I would recommend no one do buisness with this company!
William H. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
Sally
Thank you for your review. Please see the response from Generali.
"We’re sorry the coverage didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus, unless you added Trip Cancellation for Any Reason coverage. To see if you qualify for a voucher that may be applied to travel at a future date, please visit generalitravel.com/voucher. It is important that you review your Description of Coverage, which are available before and after your purchase. We take customer service very seriously and want our customers to make informed choices when purchasing travel insurance."Sep 29,2021
The trip included a
tour
Generali Global Assistance
Standard
We missed our connection at Chicago to Salt Lake City. I called the tour company and I was told to fly to Salt Lake City and meet the tour group at Salt Lake City. I called Generali Global Assistance to get help with my airline reservations. The woman asked why the train was late. I told her I didn't why it was late. Then she started to tell me the insurance may not cover this delay, but file a claim anyway. Thanks, I did not need to hear this at that time. I told her I needed help with airline reservations. She told me she does not handle that, but can connect me to some one who could. The person who came on the line wanted to know what I wanted and I explained I needed help with airline reservations. She told me that the company does not help with airline reservations and I have to do it myself. On your web site it says that you will help with airline reservations. I got no where with her. Because of what I was told I made other travel plans and arrived in Salt Lake City 2 days later and we met our tour group. I got ZERO help from the Insurance company. The insurance is good as long as you don't have to use it! I'll save my money on further trips and not get the insurance from InsureMyTrip. It was an extremely stressful situation and a total waste of money to buy insurance from your company.
ROBERT P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Mike
Thank you for your feedback. We are sorry to learn that you are dissatisfied with the service you received. We have passed your comments about the Concierge services on to the insurance provider for their review.
Please call us at 800-487-4772 if you have any questions pertaining to this policy. We would be happy to assist you.Oct 04,2018
Generali Global Assistance
Standard
I purchased this insurance as my husband had been suffering with cancer for many months and I knew there was a possibility he would be too ill to fly and the trip would need to be cancelled. When I called to say I was cancelling I was told I could not because it was the result of a preexisting condition. My husband actually passed away on 1/31 so he definitely couldn't have made the trip. Obviously, I am very angry.
Ronald H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are very sorry for your loss. Without filing a claim, no determination can be made in terms of offering you compensation. Below is the information to contact Generali Global Assistance Claims:
(800) 541-3522
[email protected]
As you had mentioned, the Generali Global Assistance Standard does have a Pre-Existing Condition exclusion. The definition per the certificate is as follows:
"PRE-EXISTING CONDITION means a Sickness or Injury
during the 180-day period immediately prior to your
effective date for which you or your Traveling Companion:
(1) received, or received a recommendation for, a
diagnostic test, examination, or medical treatment; or
(2) took or received a prescription for drugs or medicine.
Item 2 of this definition does not apply to a condition
which is treated or controlled solely through the taking
of prescription drugs or medicine and remains treated or
controlled without any adjustment or change in the required
prescription throughout the 180-day period before coverage
is effective under this Policy."
Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.Feb 11,2019
Generali Global Assistance
Standard
I purchased 2 plans by mistake and Insure my Trip would not cancel one of them. Use CSA, they will cancel upon request
Nancy M. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
In response to this review, Generali researched their files but could find no record of your call or email to the Generali claims or emergency assistance center. However, they do have a call from you to their customer service center asking to cancel this policy stating that you already had a policy. Since your call to cancel this policy was outside the 10 Day Review Period, you were not eligible for a refund.
"10-DAY RIGHT TO EXAMINE YOUR POLICY
If you are not satisfied for any reason, you may cancel coverage under the Policy within 10 days after receipt. Your premium payment will be refunded, provided that there has been no incurred covered expense and you have not left on your Trip. Return the Policy to us at the Program Administrator’s office or our authorized agent. When so returned, the Policy is void from the beginning. After this 10-day period, the payment for this coverage is nonrefundable."
We regret that we could not be of assistance. Please call us at 800-487-4722 if you require additional information.