Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
The trip included a
cruise
Generali Global Assistance
Standard
You guys covered nothing that was important. You had to be in the hospital in critical condition or dead for your company to pay out anything. The Cronovirus was not covered because of the latest status. What good was it. I just got ripped off over a very poor choice of mine. NEVER AGAIN....
Stephen M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
You really are money grabbers, that's all that matters. You know the trip was cancelled, yet send a message asking about the trip. Your mission statement must be: we have their premium, now do everything to avoid paying a claim. We filed, you knew you would not cover covid, we were sent jumping through hoops, then denied the claim. Mission accomplished! We will discourage any and all from generali.
David G. would not
recommend this plan to a friend or relative.
6 of
7 people found this review helpful
-
Megan B.
Dear Valued Customer,
We appreciate your feedback. Please see the response provided by Generali in regards to your review:
"We’re sorry the coverage didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus, unless you added Trip Cancellation for Any Reason coverage. However, our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."Sep 17,2021
Generali Global Assistance
Standard
I'm actually not sure if this was a good plan or not because the communication from the people I spoke with was so convoluted. My travel was caught in the Japan multiple disasters of the worst Typhoon in decades and the Earthquake. I was stuck at the airport, my lodging and trip was in question and the two people I spoke with were indirect about my options to the point of being rude. I never got a straight answer whether I was covered or not. One person said, "we don't cover any losses from a little rain." This was a national disaster! The airport was shut down. People died. I was horrified. I asked to speak with another person and he said, "I can't do that." I hung up and called back and got another person who was a bit better but still very convoluted in her response. "Well, we can't say, but you can file a claim."
In the end, I made my trip, 2 different plane bookings later; I was 2 days late - but the hotels did not charge me. I lost a little money on plane flights but decided it was not worth the hassle with these people. I definitely do not recommend.
In the end, I made my trip, 2 different plane bookings later; I was 2 days late - but the hotels did not charge me. I lost a little money on plane flights but decided it was not worth the hassle with these people. I definitely do not recommend.
Kimberly I. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Carol
Thank you for contacting InsureMyTrip describing your telephone contact with the Generali Global Assistance 24 hour assistance center. We apologize that you did not receive the A+ professional assistance that travelers historically have come to expect from Generali. We have forwarded your comments to Generali's management who will incorporate your unfortunate experience in their training program to improve their phone response.
Once again, we appreciate that you brought this to our attention.Oct 01,2018
The trip included a
cruise
tour
Generali Global Assistance
Preferred
After a so many problems trying to file a claim getting an error messages and no phone responses my claim was processed and denied. Claiming it was not covered. It was trip delayed. The trip was delayed 3 days
Hilda S. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Zac
Thank you for your review. Generali Global Assistance has issued the following response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. Unfortunately, as stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."Jun 04,2020-
HildaS
According to your policy I was suppose to be reimbursed for cost of cancellation that was not reimbursed. Read your policy. Your company apologized after months of ignoring promised me a credit to my card then never did. .Jan 06,2022-
Megan B.
Dear Valued Customer,
Thank you for your feedback. Please see the response from Generali below:
"We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. While the plan you purchased includes a variety of different covered events that can qualify for Trip Cancellation coverage, the plan is unfortunately unable to provide coverage for government imposed travel restrictions. Our records indicate that a voucher for the premium was issued and dedicated team members are on hand to help you with its use. Please contact (800) 348-9505 or [email protected] for further assistance. "Jan 13,2022
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-
The trip included a
tour
Generali Global Assistance
Standard
After we arrived in Peru, we learned that our flight to Cusco the next day was cancelled. The airline was in bankruptcy. This was the first time we heard this news. If we didn't make it to Cusco on time, our trek on the Inka Trail to Machu Picchu (reserved five months earlier) would be forfeited, with no way to reschedule. So we booked new flights, paying same day fare, and relieved that we'd arranged travel insurance. The only thing I can say for Generali is that their message denying our claim was relatively prompt. I will never engage with this company again, and urge you to find a more trustworthy and reliable insurance company.
Alan S. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Carol
Thank you for taking time to reply. Unfortunately, your Generali Global Assistance Standard plan did not include coverage for Trip Cancellation or Trip Interruption due to the bankruptcy of your travel provider.
"Financial Default: Not Applicable"
Although we understand that our website offers many plans, which may be confusing at times, we do provide you with all the information that you would need to compare plans and make the best choice. Our licensed insurance experts are always happy to explain any part of the policy. We are available by phone at 800-487-4722 or by chat weekdays 7:00 AM to midnight EST or weekends from 9:00 AM to 9:00 PM EST.Feb 05,2019
The trip included a
cruise
Generali Global Assistance
Preferred
Legally you are protected, but to not protect your customer's expenditure from the corona virus is immoral and poor long term planning. Congratulations, you made money but I and many I have spoken to will self insure in the future.
Why not offer a credit on a customer's next policy as an olive branch to retain future customers.
Why not offer a credit on a customer's next policy as an olive branch to retain future customers.
Peter R. would not
recommend this plan to a friend or relative.
-
Erin
Thank you for your feedback. Generali has provided the following response:
"We're sorry to hear about your negative experience and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or [email protected] with additional questions. A dedicated team member will be reaching out to you regarding additional options."Apr 29,2020
The trip included a
cruise
Generali Global Assistance
Standard
The cruise was cancelled due to Covid. I was originally told that I would be able to roll the insurance over to a new cruise if that happened. Now I am told I have to submit new paperwork for a refund and am being made to jump thru hoops to get my refund and although RCCL has given me time to make a new choice, your company has told me that I hit a deadline. Not happy. From now on I will get my insurance direct from the cruise line I am travelling with. Definitely won't do this again. I challenge you to make things right.
Eric G. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Megan B.
Dear Valued Customer,
Please see the response provided by Generali in regards to your review:
"Thank you for your feedback. We're sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. We take customer service very seriously and strive to provide a fair, equitable and timely process for all travelers. We are pleased to advise the confusion around your situation has been addressed and you should receive communication from a dedicated team member soon. If you have any further questions, please contact us at (800) 348-9505 or [email protected]."Aug 05,2021
Generali Global Assistance
Preferred
On June 14 I booked a one-way ticket to return to my home Country the United States after my visit to Argentina, paid $1,672. The departure date was scheduled for Tuesday June 29.
Unfortunately, a day before the trip I received a cancelation from American Airlines, which did not give me the option to rebook/reschedule the flight at least until August 3 (a months later!). After several communications with the airline nobody was able to assign me a new flight to return to the US at least until August 3. Many customer services agents suggested me to verify the availability in AA.com, and immediately book a new ticket if something became available, not waiting to call back the call center as the availability could change in the meanwhile.
This is what I did, I identified an available seat and paid for a totally new air ticket $3,376. Flying the day before, on June 28.
Once at home, I filed a claim with Generali, under the 'Trip Interruption Benefit', asking the Travel Insurance Company to cover ONLY the price difference between the two tickets (the original -canceled- flight has been refunded by the Airline). This was under the general understanding that the Airline was not able to accommodate me in one of your airplanes back to US.
The Insurance Company asked me to request the Airline the 'reason of the flight cancelation'. I gathered that information and shared with the Claims Representative from Generali, having back a nasty surprise: they have rejected the claim with the following reason: 'According to the documentation provided, the flight was canceled due to Airline schedule change...'
So, basically, if the Airline has Logistics issues and have to cancel your flight, you will NOT be covered by Generali Global Assistance. This is terrible, and real! The fine print on their policy is terrible. Do not buy from them, I've a clear case in which they have not covered a basic stuff.
I'm planning to engage a lawyer and fight for my rights! This is a typical case of Travel Insurance abuse!
Claim Number: 21027198-01
Policy Number: 21166W2282
Unfortunately, a day before the trip I received a cancelation from American Airlines, which did not give me the option to rebook/reschedule the flight at least until August 3 (a months later!). After several communications with the airline nobody was able to assign me a new flight to return to the US at least until August 3. Many customer services agents suggested me to verify the availability in AA.com, and immediately book a new ticket if something became available, not waiting to call back the call center as the availability could change in the meanwhile.
This is what I did, I identified an available seat and paid for a totally new air ticket $3,376. Flying the day before, on June 28.
Once at home, I filed a claim with Generali, under the 'Trip Interruption Benefit', asking the Travel Insurance Company to cover ONLY the price difference between the two tickets (the original -canceled- flight has been refunded by the Airline). This was under the general understanding that the Airline was not able to accommodate me in one of your airplanes back to US.
The Insurance Company asked me to request the Airline the 'reason of the flight cancelation'. I gathered that information and shared with the Claims Representative from Generali, having back a nasty surprise: they have rejected the claim with the following reason: 'According to the documentation provided, the flight was canceled due to Airline schedule change...'
So, basically, if the Airline has Logistics issues and have to cancel your flight, you will NOT be covered by Generali Global Assistance. This is terrible, and real! The fine print on their policy is terrible. Do not buy from them, I've a clear case in which they have not covered a basic stuff.
I'm planning to engage a lawyer and fight for my rights! This is a typical case of Travel Insurance abuse!
Claim Number: 21027198-01
Policy Number: 21166W2282
ROSARIO A. would not
recommend this plan to a friend or relative.
6 of
7 people found this review helpful
-
Kaylie
Thank you for your feedback. Generali has provided the following response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and smooth process for all of our customers. Letting us know how we are doing is the best way to ensure the best possible service. Unfortunately, like other insurance plans you may have, travel insurance cannot cover every event that might cause a traveler to cancel their trip. While frustrating, we want our customers to understand their coverages and what is not included, which is one reason we provide a 10-day free look so that you have extra time to review your coverages."Jul 27,2021
Generali Global Assistance
Standard
Had to cancel trip due to ill mother, claim was not paid, said she had a pre-existing condition, She's 90, all her conditions are pre-existing!
diana b. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel. The CSA Travel Protection Custom plan does not exclude coverage for pre-existing medical conditions for non-traveling family members. However, the reason for cancelling the trip must be unforeseen when the policy is purchased. Please call us at 800-487-4722 if you have any questions or concerns.May 27,2016
Generali Global Assistance
Standard
Had an issue with my international travel flight where the airline did not assign proper tickets to my reservations, so upon arriving at the airport, I wasn't able to get on the plane to start my trip and also causing me to miss a connecting flight. I had to reorder tickets with another airline to leave for my vacation the following day. Unfortunately, the problems I encountered were not covered on the insurance, so the insurance was a waste of money. Very bad experience and probably typical. Company has no problem taking your money, but when you need it because of an issue, the problem you encounter just happens to not be covered. I will never do business with CSA Travel Protection again and will not bother getting insurance for travel in the future.
Kevin B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry to learn of the unfortunate event that occurred during your trip.
Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. The CSA Travel Protection Custom plan is a Comprehensive plan which covers a wide range of perils and hazards for Travel Delay and Trip Interruption. Unfortunately, it was determined that the event that interrupted your trip did not fall within the scope of Trip Interruption for this specific plan.
We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. Please call us at 800-487-4722 if you have any questions or concerns.Jun 20,2017 -
Deborah
Generali Global Assistance
We’re sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes approximately 20 different covered events under which we can provide coverage if you are forced to interrupt your trip. While the plan is typically able to provide coverage if your trip is interrupted due to your flight’s cancellation or delay resulting from adverse weather, mechanical breakdown of the aircraft or an organized labor strike, the plan is unfortunately unable to provide coverage for general ticketing problems. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns.Jun 23,2017
"We’re sorry the coverage didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus, unless you added Trip Cancellation for Any Reason coverage. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."
For any additional questions, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to provide you assistance.