Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
Had to cancel trip for medical reasons. Prompt, courteous claim processing and resolution.
Fortune P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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CrystalAXA Assistance USA
Thank you for the review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Jun 19,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
fortunately we did not have to file a claim for this trip, but I would definitely utilize AXA gold if I were planning another expensive trip. We have had to cancel several trips over the past year, but this was the first one where we had a significant upfront non refundable deposit which we needed to protect, just in case we had more medical issues with my wife.
Elmer L. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
We are delighted to know you’re happy with your purchase. Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Jun 15,2017
The trip included a
tour
AXA Assistance USA
Gold
Didn't have to use it so cant really speak to the coverage but was glad I had it just in case my trip couldn't go as planned.
Andrea F. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Jun 13,2017
The trip included a
tour
AXA Assistance USA
Platinum
I spent hours and hours on the phone with customer service trying to get a straight answer about possibly filing a claim. I was told I'd be called back; I wasn't. I asked to speak to a supervisor; he/she wasn't available. I was so frustrated that I called the site who I purchased the plan through and ended up in tears on the phone (and she, by the way, was VERY helpful). So incredibly frustrated by the whole experience. We won't be using AXA ever again.
Jose R. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Mike
Thank you for your feedback. We are sorry to hear about your frustrating claim experience. We have forwarded this on to AXA so they can look into this matter.
We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Jun 20,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
You really do not know how good the plan is until you file a claim. Fortunately we have not had to file a claim but we feel confident and secure in our travels with the plans.
Richard R. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Jun 12,2017
The trip included a
tour
AXA Assistance USA
Gold
Didn't need the services, but I appreciated having the peace of mind.
Norman D. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Jun 08,2017
The trip included a
tour
AXA Assistance USA
Platinum
Hard to review an insurance that I paid for but didn't end up using. I suppose that's a good thing.
Elizabeth C. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Jun 08,2017
The trip included a
tour
AXA Assistance USA
Silver
Fortunately, I didn't have to use the insurance. It's hard to to make a review when you don't have to file claim, but the person I spoke on the phone was nice and helpful
Ricardo L. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Jun 05,2017
The trip included a
tour
AXA Assistance USA
Gold
Fortunately, Did not need to use, so cannot really evaluate. Bought because the price seemed right.
Sharon S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Jun 05,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
This plan provide us a good balance of cost and coverage. However, we did not experience any event that would cause us to file a claim. It was significantly lower in price than the insurance the tour company offered. Insuremytrip makes it easy to compare and purchase insurance.
Richard K. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Jun 01,2017