Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
Easy to obtain, better cost than travel agency insurance with adequate coverage and terms.
Philip B. would
recommend this plan to a friend or relative.
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CrystalAXA Assistance USA
Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!May 16,2017
The trip included a
cruise
AXA Assistance USA
Gold
It was the confidence that we were "covered" that made this plan worth it, especially as we saw an ambulance meet the ship at one port.
Thankfully, didn't have to test that reality, so can assume my trust was not misplaced
Thankfully, didn't have to test that reality, so can assume my trust was not misplaced
Louise K. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.May 16,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
I didn't need to file a claim so all is good. It's a waste of $$ but if you don't have it and something happens, you are nailed!!
YVONNE S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.May 15,2017
The trip included a
cruise
AXA Assistance USA
Silver
It took many calls and repeated copies of trip cancellation before we received a refund of our trip deposit. The process took over 75 days for something that should have been quite simple and straight forward.
George A. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
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Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.May 11,2017-
GeorgeA
Thanks for the information, wish we had this information when we had our problem.May 11,2017
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Crystal
AXA Assistance USA
Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.May 15,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
I was happy to have the insurance and not need it. I do think it's quite expensive.
Ellen P. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.May 01,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
Happily I did not have any issues, therefore in truth cannot give an opinion of satisfaction. I will say the company was easy to deal with when purchasing.
Michael R. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Apr 28,2017
The trip included a
cruise
AXA Assistance USA
Gold
The Plan was OK but would not recommend AXA. We filed a claim and it took over 4 months to complete. This is much too long. The Claims Adjuster misinterpreted a particular piece of information and we had to file additional info (which we did). This delayed the whole process. Also, since we also filed a flight claim, AXA said there were issues because we could potentially utilize the flight credit up to a year's time. However, we finally worked this out but it took a lot of my time. Also, on at least 2 occasions, I had faxed or e-mailed information to AXA but in follow-up they said they never received. This whole process entailed a lot of time on my part.
George H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.Apr 28,2017
The trip included a
cruise
AXA Assistance USA
Silver
While I think most plans are too expensive I am glad we had yours this time. We had no issues but we are aging and we never know what may happen en route during a vacation trip.
Howard S. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Apr 26,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
Glad I had but even happier I didn't need to use.
Janet B. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Apr 24,2017
The trip included a
cruise
AXA Assistance USA
Silver
Glad we did not need it better safe than sorry.
Keith P. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Apr 19,2017