Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
AXA Assistance USA
Silver
It's getting to the point where our trip insurance is almost as expensive as the trip.
Margaret W. would not
recommend this plan to a friend or relative.
-
CrystalAXA Assistance USA
We appreciate the feedback you have provided. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.Dec 07,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
Just knowing the policy was in force gave me peace of mind.
Loretta S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Nov 14,2016
The trip included a
cruise
AXA Assistance USA
Platinum
When we make major trips, we always buy this same policy because it offers the coverage we need at a very competitive price. We did not have any claims on our last trip but we did on the one immediately previous to the last one. Those claims were paid promptly when I provided the property documentation. Travel insurance is very important coverage and a comprehensive policy like this one covers us against the most dire of circumstances - medical evacuation and medical care. Were an event to occur, we could quickly find ourselves in significant debt to pay those expenses. We think that insuring against those possibilities is the prudent decision.
Michael O. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the review. We are happy to know your previous claim's experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Nov 04,2016
The trip included a
cruise
AXA Assistance USA
Gold
I purchase a plan every year for our vacation through insuremytrip, but never leave a review, since you can only rate a company IF something goes wrong. Well, this year it did, and I must say that I was extremely happy with AXA and the service they provided. They contacted me overseas as soon as they found out I was ill, and started the paperwork to arrange direct payment to the hospital where I was. Unfortunately, since it was the weekend, and with the time difference, their approval did not arrive before I left the hospital on a Sunday afternoon, so I had to pay for the charges with my credit card. I filed my claim upon my return, and I did make sure it was complete with copies of all receipts and medical information. I received my payment in full within 2 weeks, well ahead of their 30 day window. I guess I was glad I got a "gold" plan where the plan is the primary payer for medical bills, and not secondary, or I would have had to wait to file a claim with my own insurance company...and they are slower than molasses on a winter's day. Also, some of the AXA reps, such as Victoria, were terrific, and gave excellent service, even while I was stuck in an overseas hospital. All in all, they came through when I needed them, and that is the true measure of any plan to purchase (ALL companies take your premiums with no problems, but will they pay when you have an issue???). I have always purchased through insuremytrip, but now I will also ensure that I always purchase an AXA gold plan, because of the excellent processing of my claim. I recommend them wholeheartedly.
Bernard B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Oct 31,2016
The trip included a
cruise
AXA Assistance USA
Gold
The purchase was easy through insuremytrip.com. The response from AXA was fast and provided the necessary travel forms.
No claim, fortunately, so I cannot review that aspect of the company.
No claim, fortunately, so I cannot review that aspect of the company.
paula r. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
This is a good company. I had a big claim on a previous trip, same AXA Gold plan, and as a consequence I will be loyal to them.
Douglas M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
I didn't need the protection but I am glad I had it. You never know.
James F. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of protection can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.May 11,2016
The trip included a
cruise
AXA Assistance USA
Gold
I had no problem increasing the value of this plan as I added elements to my planned trip during the year. The representatives that I spoke with were always able to give me the increased cost of the items I wanted to have covered.
Albert D. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and were able to easily revise your policy to fit your trip needs. We look forward to providing travel protection for all of your future endeavors!Jan 11,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
My wife had medical problems and required hospitalization as well as a medical return flight. Dealing with AXA to get moved to a different hospitalization and then to get a medical flight home was a nightmare. They said we just need the attending physician to confirm that she is stable enough to fly but not strong enough to go on a commercial flight. That was done an then seven days later they were able to arrange a flight. The company that flew us home said that when they were finally contacted it took twenty minutes to put the pieces together, not seven days.
It almost appears that they were just waiting and hoping that the patient would either die or become too weak to fly on a medical flight.
In addition, they do not seem to have people capable of speaking foreign languages. They should not be in business.
It almost appears that they were just waiting and hoping that the patient would either die or become too weak to fly on a medical flight.
In addition, they do not seem to have people capable of speaking foreign languages. They should not be in business.
David C. would not
recommend this plan to a friend or relative.
5 of
7 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Silver
Fortunately, I did not have to make a claim. Will buy again for future events!
Timothy R. would
recommend this plan to a friend or relative.
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