Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
tour
AXA Assistance USA
Gold
The plan was well established, staff were GREAT!!!
Nadereh Y. would
recommend this plan to a friend or relative.
-
Andrew OstranderAXA Assistance USA
Thank you for the kind review. At AXA Assistance USA we appreciate the opportunity to provide you travel protection. Please think of us for all of your future travel needs.Oct 03,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
After receiving the required documentation, AXA promptly sent us a check for the amount of our trip.
Nancy P. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for the review. AXA Assistance USA looks forward to providing insurance for all your future travel needs!Oct 02,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Easy to find what you want. The price was good. Didn't have to use it which is what you really want to happen.
Charles V. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Aug 30,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Obtaining the plan and the value seemed great. Did not need to file a claim - which is the most important issue I cannot evaluate. Would buy again.
Marc S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Jul 08,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
All travel insurance appears to be artificially costly...without alternatives, however, one pays the price. My only experience in filing a claim over a twenty year period was very unsatisfactory, costly and frustrating. For this reason I switched from the one company I trusted to yours. I hope to continue my travels, stick with one company (yours hopefully...) and never need to file any claim again. Keeping my fingers crossed.
Gene S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Jul 08,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
You did well for our friends on the Vantage River Cruise: May 13 -24, 2016.
Robert James D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Silver
It's reassuring to know that this coverage is in place. I've used this company several times, including once when I had to cancel a trip a week before it was to start. This time after booking a river cruise, I was invited to join a tour of my dreams in the same region, and had no trouble switching my plan to cover the new tour. No problems.
Carol D. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!May 20,2016
The trip included a
cruise
AXA Assistance USA
Gold
My wife and I were extremely happy with the plan. The claim process went very well. We'll used your insurance again when we travel abroad.
James D. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the review. We are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.May 10,2016
The trip included a
cruise
AXA Assistance USA
Gold
The help we received in making our decisions was fantastic. Customer service was the best.
James S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase. We look forward to providing travel protection for all of your future endeavors!May 03,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
I always wonder why I must buy trip insurance the minute we put a deposit on the trip? In most cases the deposit is refundable until a specific date. Why can't trip insurers require the purchase of trip insurance when there is a real risk?
Karen N. would
recommend this plan to a friend or relative.
-
Carol
We appreciate your review of the AXA Assistance USA Gold plan. Actually you can purchase any of the Comprehensive plans up to the day before you depart on your trip. However, most plans do offer some time-sensitive benefits that will only be included in the policy if purchased within 10-30 days (depending on the plan) of your initial trip payment.
The time-sensitive benefits offered by many companies include the Pre-Existing Condition Waiver which waives the 60 to 180 day (depending on plan) Lookback Periods included in these plans. The Lookback Period is the amount of time an insurance company may look back into your medical history to see if your medical condition, that is the reason for the claim, received treatment or a recommendation for treatment. If that condition proves to be a Pre-Existing Medical Condition, then you would not have coverage unless you had the waiver.
Some other time sensitive benefits include, but are not limited to, Cancel for Any Reason, Financial Default, and Cancel for Work Reasons. These time-sensitive benefits all put the insurance company at a higher risk for loss.Feb 12,2016