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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have taken a cruise and tour rated AXA Assistance USA
4.53 out of 5
736
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Gold
Although I did not have to use the insurance, it gave me great peace of mind. Good value for the money and the website makes it easy to compare coverages and costs.
Loretta R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
Did not have any issues or need to file a claim, but was worth every penny to know that this epic, expensive trip was covered and I could not stress about losing out.
Stephanie W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
I had a piece of luggage get destroyed by American Airlines. While the process for making the claim was a lot of work, it was approved and I'm pleased with the results.
Lindsay H. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
Nice price and Soooooo easy to apply for coverage. Great job and I'll be a repeat customer!
Joe L. would recommend this plan to a friend or relative.
1 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
InsureMyTrip is totally fabulous! Lots of plans and price points to choose. This AXA Plan met my needs completely. Most important to me is medical evacuation coverage. You are guaranteed to find what you need! Terrific phone support too.
Nadia J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
Kind of hard to rate the plan and/or answer specific questions when no claim was filed (thankfully). That's the only way to know if the coverage was good and service efficient...or not.
Andrew L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
Easy to find a good policy at a good price. Glad we didn't have to use it.
John G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
No problems at all. Completely satisfied with service and scope of coverage
Alan V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
When you call for advice, reps are pleasant, well trained and very helpful.
Annette Ethal H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
Since I had canceled my trip for 2019, and rescheduled it for 2020 I didn’t use the insurance that I had purchased. There was a ton of red tape In order to change the dates from 2019 to the 2020 trip. It would have been easier to get congress to actually do something, than to change the dates on the policy. Basically I ended up wasting the cost of the policy, and will just get another one for the 2020 trip.
William B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Michelle A
    Photo
    Thank you for your review. Insurance providers do allow travelers to transfer their policies from one trip to another. By transferring the policy to a future trip it allows customers to not lose the premium paid for the original policy, but it does require certain documentation to be submitted. Upon notice of the transfer request, an email is sent to the customer with the documentation requirements before the request is sent to the provider for processing. Please call us at 800-487-4722 if you need any assistance with making a change to your policy, we would be happy to assist you.
    Mar 25,2019
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