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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have tour and visited Germany rated AXA Assistance USA
4.63 out of 5
48
ratings and reviews
100%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Gold
I updated my insurance just before I left and the paperwork was showing that I was traveling to Afghanistan... nope! I had to call and get that corrected.
Sharon T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Jun 28,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
Great representatives to help with choice of coverage.
Graham M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jun 28,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
The problem with this insurance and apparently all of them is that we do not need medical or evacuation coverage--I wish they would just sell trip interruption, baggage loss, change of plans and so forth separate from the medical coverage. Or at least offer that as an option.
Kathryn R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    Jun 27,2016
The trip included a
tour
AXA Assistance USA Gold
Obviously since I did not have to file a claim (good news) I can't comment on how well you respond and satisfy the claim! I did check prior to leaving about terrorism because of the incident in Brussels, and learned that my coverage would only allow me to cancel if the attack was within 50 miles of where I would be. Interesting!
Patricia H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Apr 20,2016
The trip included a
tour
AXA Assistance USA Gold
Fortunately we did not have to file a claim but it was comforting to know that the coverage was there - worth the cost.
George R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Since I was fortunate not having to use the plan, I can not tell how good it would have been in case of a problem.
Inge B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
The policy cost about 50% less than through the tour company and the coverage was the same.
Harlan B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
Easy to purchase, provided good info, but had no claim, so I don't know about the most important factor.
Cecil S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
I had total peace of mind when I purchased this travel plan. Being on a Medicare Advantage plan, I have no coverage for overseas medical needs. Your insurance options give world travelers many plans to choose from to fit one's travel needs and budget!
Joseph S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Good thing I didn't need to use the AXA Assistance USA Gold policy.
Jon B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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