Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Gold
Thankfully we did not need to use the plan insurance but it was good to know we were covered in any emergency.
Jeanne P. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
The coverage was great. I didn't use the plan for my trip but was comfortable knowing it was there.
Alexia P. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Oct 02,2017
The trip included a
tour
AXA Assistance USA
Gold
My cell phone was stolen while changing trains in Naples Italy. We reported this to the ticket office and filled out a report but did not have time to get a copy. When I filed a claim for it, AXA wanted a police report which, being back in the states, could not be obtained. I showed them emails suspending my service with Verizon and having Samsung disable my phone. You can not talk to an adjuster just someone in customer service and they can only read your file to you. I paid over $600 for the insurance and was only asking to be reimbursed $175. BAD, BAD!!!
Alvin F. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Mike
We are sorry to learn of the unfortunate instance that occurred during your trip.
We have received the following response from AXA Assistance USA:
"We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. Unfortunately, when filing a claim for stolen personal effects, a police report is required as stated in the benefit description of your policy. In the future, you may call us during your trip so we may assist you in clarifying policy benefits and with the claims process prior to incurring additional costs. We sincerely hope you will consider us again for future travels."
This is an industry standard procedure regarding stolen personal property with travel insurance.
If you have any questions or concerns, feel free to call InsureMyTrip at 800-487-4722.Aug 07,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
Traveled without worries knowing I was well covered for whatever. Glad I didn't need it.
Ellen W. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Jun 23,2017
The trip included a
cruise
tour
AXA Assistance USA
Platinum
Had to cancel trip for medical reasons. Prompt, courteous claim processing and resolution.
Fortune P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Jun 19,2017
The trip included a
tour
AXA Assistance USA
Silver
As with any insurance plan, really cannot comment on overall satisfaction since we had no claims during our recent trip.
George H. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!May 26,2017
The trip included a
tour
AXA Assistance USA
Silver
It's hard to rate the trip insurance since we didn't have to use it, although it almost came to that for different reasons than what we expected. But for the money...and the peace of mind...we suppose that it was all worth it. And if it had come to it, I am hoping that the company would have stepped up as easily as they made it seem. We will probably never go on another trip without trip insurance.
Deborah M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Silver
Just knowing the policy was in force gave me peace of mind.
Loretta S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Nov 14,2016
The trip included a
tour
AXA Assistance USA
Silver
I like the AXA plan because it covers pre-existing conditions (if bought during a short window after the first trip payment) and (according to my reading of the policy) doesn't require that the customer insure 100% of trip expenses in order to make a claim based on a pre-existing condition. All other companies seem to require that 100% of expenses be insured.
The real test of an insurance policy is whether the company actually pays legitimate claims. Fortunately I didn't have a need to file a claim so I can't evaluate this critical issue.
The real test of an insurance policy is whether the company actually pays legitimate claims. Fortunately I didn't have a need to file a claim so I can't evaluate this critical issue.
John H. would
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. At the time you purchased the policy, the AXA Assistance USA Silver plan offered the pre-existing conditions waiver without requiring the traveler to insure the full trip cost. However, AXA Assistance USA has recently made changes to their policies. The Silver plan no longer offers the pre-existing condition waiver. The AXA Assistance USA Gold and Platinum plans offer the pre-existing condition waiver, but the customer is now required to insure the full trip cost. Please call us at 800-487-4722 if you have any questions about the pre-existing conditions exclusion and the pre-existing conditions waiver on AXA's policies or any policy offered on our website.Oct 27,2016 -
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Oct 31,2016
The trip included a
tour
AXA Assistance USA
Gold
Failed to provide coverage for a verifiable accident and early trip termination.
Maurice M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.