Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Platinum
Reasonable price for comprehensive coverage. Didn't need to file claim or use resources but was comforted by knowing that it was available.
Kenneth B. would
recommend this plan to a friend or relative.
-
CrystalAXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Apr 12,2017
The trip included a
tour
AXA Assistance USA
Silver
Since I fortunately did not have a claim, I don't know how well you work, but I was very pleased w/the coverage, will use again, and will recommend.
Gloria R. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Jan 31,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
Luckily I didn't need to use the insurance. But the peace of mind was well worth the price!
Carol D. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Oct 11,2016
The trip included a
tour
AXA Assistance USA
Silver
It's hard to recommend a plan you luckily didn't need to use. The devil is in the details of claims, and since I didn't need to file a claim, I can only attest that I chose this one after reviewing three or four plans, and it was easy to purchase.
Shirley G. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for the review and we are glad you didn't encounter any issues during your travel. We appreciate your business and look forward to AXA Assistance USA providing protection for all your future travel needs.Oct 02,2016
The trip included a
tour
AXA Assistance USA
Gold
Very fast, convenient, and helpful staff.
Drewey M. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your service experience. We look forward to providing travel protection for all of your future endeavors!Sep 13,2016
The trip included a
tour
AXA Assistance USA
Gold
Have purchased AXA Gold for future trips. Claims handled professionally, courteously, timely. Do provide the required documentation for claims.
Theresa H. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
The customer service team at AXA Assistance were fabulous. Prior to filing, I had a number of what I felt were unusual questions and options. In a series of several emails, each having a prompt, clearing fair response, I filed my claim. The claim correspondence kept in in the loop regarding where the claim was i their process, and the refund was received in a reasonable time. The entire process was quick, painless and fair and I would highly recommend them.
lawrence k. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Insurance provided peace of mind and AXA revised my coverage when my travel plans changed. Very helpful.
Kristen G. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Jul 08,2016
The trip included a
tour
AXA Assistance USA
Silver
Buy insurance hoping never to use it, but in the event I'm hoping it will cover my needs.
Maxim L. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Apr 04,2016
The trip included a
tour
AXA Assistance USA
Gold
Think very carefully about buying this policy or any other policy that has language paying for trip interruption only upon physician's certification at time of illness/injury if you are traveling alone (even if on a tour) and traveling in the developing world. If you are sick/injured enough to require interruption of your trip your focus will not be on getting a doctor's certificate, but on getting to good medical care, preferably at home. As I found, a physician who sends you away in an ambulance will not necessary respond to later attempts by you and the insurance company to certify the necessity for trip interruption.
The company was initially very difficult to get a response from. Once engaged, they were helpful in trying to get a physician's certification. In the end, they adhered strictly to their policy language, ignored the diagnoses on the ambulance invoice, and disregarded what even the claims adjuster said was an obvious need for me to descend rather than continue with my increasingly ascending tour in the face of severe altitude sickness, high blood pressure, and racing heart (the latter of which were caused by the former.) Bottom line: read the policy language carefully and shop around after having read it.
The company was initially very difficult to get a response from. Once engaged, they were helpful in trying to get a physician's certification. In the end, they adhered strictly to their policy language, ignored the diagnoses on the ambulance invoice, and disregarded what even the claims adjuster said was an obvious need for me to descend rather than continue with my increasingly ascending tour in the face of severe altitude sickness, high blood pressure, and racing heart (the latter of which were caused by the former.) Bottom line: read the policy language carefully and shop around after having read it.
Linda V. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We appreciate you providing us with the opportunity to advocate on your behalf. Unfortunately, the claims adjuster was unable to pay the Trip Interruption claim without written certification from the attending physician.
For all of the Comprehensive travel insurance plans offered on our website, the insured person must see a physician during the trip due to an unforeseen, accidental injury or emergency illness, and secure a note certifying that they must interrupt their trip in order to have a payable trip Interruption claim.
Please call us at 800-487-4722 if you have any questions about Trip Interruption coverage, or to see if there are any benefits that extend beyond standard Trip Interruption coverage.Mar 25,2016
Show
reviews per page.