Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
tour
AXA Assistance USA
Gold
Thankfully, I didn't need it (what we all hope for with insurance). But it was reasonably priced and easy to find and compare coverage on Insuremytrip.com.
Jane E. would
recommend this plan to a friend or relative.
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CrystalAXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Nov 07,2016
The trip included a
cruise
AXA Assistance USA
Platinum
When we make major trips, we always buy this same policy because it offers the coverage we need at a very competitive price. We did not have any claims on our last trip but we did on the one immediately previous to the last one. Those claims were paid promptly when I provided the property documentation. Travel insurance is very important coverage and a comprehensive policy like this one covers us against the most dire of circumstances - medical evacuation and medical care. Were an event to occur, we could quickly find ourselves in significant debt to pay those expenses. We think that insuring against those possibilities is the prudent decision.
Michael O. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the review. We are happy to know your previous claim's experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Nov 04,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
As I was fortunate to never have an occasion to use this plan. I do not feel I could write an appropriate review.
Jonathan W. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the review. We are delighted to know you were fortunate enough have a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Nov 03,2016
The trip included a
cruise
AXA Assistance USA
Gold
I purchase a plan every year for our vacation through insuremytrip, but never leave a review, since you can only rate a company IF something goes wrong. Well, this year it did, and I must say that I was extremely happy with AXA and the service they provided. They contacted me overseas as soon as they found out I was ill, and started the paperwork to arrange direct payment to the hospital where I was. Unfortunately, since it was the weekend, and with the time difference, their approval did not arrive before I left the hospital on a Sunday afternoon, so I had to pay for the charges with my credit card. I filed my claim upon my return, and I did make sure it was complete with copies of all receipts and medical information. I received my payment in full within 2 weeks, well ahead of their 30 day window. I guess I was glad I got a "gold" plan where the plan is the primary payer for medical bills, and not secondary, or I would have had to wait to file a claim with my own insurance company...and they are slower than molasses on a winter's day. Also, some of the AXA reps, such as Victoria, were terrific, and gave excellent service, even while I was stuck in an overseas hospital. All in all, they came through when I needed them, and that is the true measure of any plan to purchase (ALL companies take your premiums with no problems, but will they pay when you have an issue???). I have always purchased through insuremytrip, but now I will also ensure that I always purchase an AXA gold plan, because of the excellent processing of my claim. I recommend them wholeheartedly.
Bernard B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Oct 31,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
We did not file a claim. We did, however, need to change the departure date. It was quite a surprise when the form came back and stated our destination was Afghanistan rather than Germany! Evidently they forget to change the country in a drop down menu on the AXA computer. A call in Insure My Trip fixed that immediately.
Darrell P. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
Travel insurance like any insurance is just one of life's cynical gambles. They're betting you won't need it; you're betting (sort of) that you will. Fortunately, we didn't need it, so I can't say whether this specific policy is a good one.
George Y. would not
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Oct 31,2016
The trip included a
cruise
AXA Assistance USA
Platinum
This company provided wonderful claim service and will the first one we look at for future travels. We had to file under "trip interruption" when a family emergency necessitated us cutting our trip short. On the morning we made the decision to head home I called to make sure I followed all the appropriate steps, not wanting to invalidate our claim for any reason. Ernesto answered the phone and provided wonderful customer service during what was obviously a very stressful time. He not only answered all my questions but offered to go ahead and start the claim process for me and to send me a "checklist" of what I would need to submit when we got home. As I was preparing to gather the paperwork I called and spoke to Victoria who was super helpful in making sure I understood what each piece of information requested was. I was told to allow 30 days to have the claim processed and approximately 3 weeks later I got an email stating that the claim in its entirety would be paid and today, 28 days after I submitted the paperwork, I have checks covering 100% of the claim in hand.
Linda M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to interrupt a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Oct 31,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
It was a comfort to know I had protection. I would recommend to others.
Joyce B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
I purchased this Insurance for peace of mind. We were traveling to Jordan and Egypt. Locations that sometimes get a bad rep. I purchased an option to cancel for no reason in case I got too nervous to go. That coverage only gives you back 50%. The other coverage I added was terrorist act coverage, in case some disturbance happens before we leave we are able to cancel our trip. The good news is that those countries were actually great places to go to and we felt absolutely safe.
During my trip I did have a bad fall. Old locations like Cairo have bad steps and I fell and hit my spine pretty bad in one of the mosques. I didn't go to the hospital while I was there. I was trying to downplay it. I iced for days and since I was in the last end of my trip I decided to wait till I got back to see a doctor. Now that I am back I want to get seen but the representative I spoke to said that I no longer have coverage, even though the injury happened during my trip. They won't cover any tests or a chiropractor visit. That's a big disappointment. For this reason I will give a low grade to this insurance.
During my trip I did have a bad fall. Old locations like Cairo have bad steps and I fell and hit my spine pretty bad in one of the mosques. I didn't go to the hospital while I was there. I was trying to downplay it. I iced for days and since I was in the last end of my trip I decided to wait till I got back to see a doctor. Now that I am back I want to get seen but the representative I spoke to said that I no longer have coverage, even though the injury happened during my trip. They won't cover any tests or a chiropractor visit. That's a big disappointment. For this reason I will give a low grade to this insurance.
Elizabeth S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Zac
Thank you for your feedback on the policy. We hope that fellow customer will find your review and our response to be educational and informative.
We are sorry to learn of the accidental injury that you suffered. The AXA Assistance USA Gold plan provides coverage up to 100,000 USD per person for unforeseen, accidental injuries or emergency illnesses which first occur during the trip, and are treated by a physician during the trip. If medical treatment is not obtained during the trip, and the traveler waits until returning home to the United States, the travel insurance expires and is not responsible for the medical bills.
The AXA Assistance USA Gold plan offers an optional add-on for Cancel For Any Reason. If the requirements for Cancel for Any Reason are satisfied, and the benefit used to file a claim, the pre-paid and nonrefundable trip costs are reimbursed up to 75%.
Thank you for using InsureMyTrip for your travel insurance needs. Please let us know if you have any questions. We would be happy to assist you. Our representatives are available 7 days a week by calling 800-487-4722 or emailing [email protected].
Oct 25,2016
The trip included a
cruise
AXA Assistance USA
Silver
It's peace of mind when we travel to know that the travel plan is there if needed.
DONG K. would
recommend this plan to a friend or relative.