Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
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The trip included a
cruise
tour
AXA Assistance USA
Silver
Had to cancel cruise at very last minute due to serious medical problem, and of course it was 100% nonrefundable at that point. Contacted AXA and they walked us through the procedure beginning with assigning a claim number right away. The agents were personable, courteous, and helpful. We were kept informed of the progress and within a month we were notified that the entire cost of the cruise was covered in the policy we had purchased from them. The check arrived in a couple of weeks. We had purchased an AXA trip policy on a previous cruise during which I had to see the ship doctor for a small medical problem. We filed a claim when returned and had the same positive experience throughout and the claim was paid in full.
James M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Silver
It turns out (in the small print somewhere) that to process a small claim you must first submit your claim to Medicare. I believe Medicare does not cover overseas, but one must go through the process anyway. I believe most all foreign travelers are older and under Medicare, so this effectively drags out the claims process to discourage pursuing a claim and save your company money.
After buying trip insurance a number of times previously, I will never do this again!
I will self insure.
After buying trip insurance a number of times previously, I will never do this again!
I will self insure.
Charles G. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Zac
AXA Assistance USA has issued the following reply:
"Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate customer comments and continually use customer feedback to improve our products. At the time of your claim, the silver plan provided coverage secondary to Medicare. The gold and platinum plans serve as primary coverage and it is not necessary to file with Medicare first. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs."Nov 07,2016
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The trip included a
cruise
tour
AXA Assistance USA
Gold
We did not have occasion to file a claim for this trip.
ARTHUR B. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
Fortunately, we did to have to use it, so all is good.
Robert S. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
Didn't need to use it but it was great to know we were covered if necessary.
Richard J. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
AXA Assistance USA is glad to have brought some peace of mind to your travel. Please think of us for all your future travel endeavors!Oct 03,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
The plan was well established, staff were GREAT!!!
Nadereh Y. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thank you for the kind review. At AXA Assistance USA we appreciate the opportunity to provide you travel protection. Please think of us for all of your future travel needs.Oct 03,2016
The trip included a
cruise
AXA Assistance USA
Gold
Peace of mind.
Richard K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Silver
As we continue to age, the premium costs are escalating at an unappreciated rate. What was a very good value at 5% of the insured amount is nomlonger a good value at 7.5%.
DAVID B. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Silver
Easy to reach if you have questions.
Jacqueline S. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Glad you found us accessible. Please think of AXA Assistance USA for all your future travel needs.Oct 02,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
After receiving the required documentation, AXA promptly sent us a check for the amount of our trip.
Nancy P. would
recommend this plan to a friend or relative.
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Andrew Ostrander
AXA Assistance USA
Thank you for the review. AXA Assistance USA looks forward to providing insurance for all your future travel needs!Oct 02,2016
Medicare does not cover outside of the United States, but some Medicare Supplement plans do provide some coverage while traveling abroad. If a travel insurance plan is secondary, the insured person(s) would be required to file a claim with the Medicare Supplement first. If coverage is denied or only partially provided, the travel insurance would cover the remainder, up to the policy limit.
Please call us at 800-487-4772 if you have any questions pertaining to this policy, or about primary vs secondary coverage. We would be happy to assist you.