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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have tour rated AXA Assistance USA
4.49 out of 5
2,002
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Silver
my companion fell, needed surgery and support coming home. you took care of all of that in a timely manner. we were so pleased with your ability to help us out in a difficult situation. thank you.
nancy v. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and we were able to provide assistance. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Dec 27,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
Peace of mind so worth it.
Karen P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Dec 19,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
It is hard to write a review for a plan I, thankfully, did not have to use. All insurance seems pricey for the amount of times you actually have to use it, but this was reasonable compared to other plans.
Laura L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Dec 13,2016
The trip included a
tour
AXA Assistance USA Gold
We were happy to get the plan for peace of mind. We didn't use it, but we do recommend it. Easy step online to get it, very well explained.
Isabelle L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Dec 13,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
I never had to use this plan during my trip but it seemed to cover all the things I was looking for.
Keith D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Dec 12,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
AXA's rates were very competitive - that was important because the kind of coverage we needed for our Antarctica expedition cruise (with Medevac mandatory as required by the cruise operator) was expensive. Very useful to have a range of choices presented and compared by "insuremytrip". Customer service was very responsive when I needed to update and make slight changes to our return date. Policy Information sent by e-mail or links to website was complete.

Would definitely recommend people look at AXA's plan (using insuremytrip to also compare with other plan options) if they need major one-time medevac and trip interruption coverage for a special "once-in-a-lifetime" adventure like our 3-week expedition cruise to Antarctica.
Douglas K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review. We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Dec 09,2016
The trip included a
tour
AXA Assistance USA Gold
Although i had no need for using the plan, i felt very good about having it in case i did.
Jane N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Dec 09,2016
The trip included a
tour
AXA Assistance USA Silver
Thanks and I hope you give me a good price for my next trip also.
Eileen C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs. We look forward to providing travel protection for all of your future endeavors!
    Dec 05,2016
The trip included a
tour
AXA Assistance USA Gold
I really don't know if I was satisfied since I did not need to use it. I felt prepared if something had gone wrong, but would not know if that was the case unless a problem occurred. The ongoing dilemma of buying insurance - what a waste of money since it was not used; or, what a fabulous investment since it provided the assistance I needed.
David B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Nov 30,2016
The trip included a
tour
AXA Assistance USA Gold
The plan gave me peace of mind knowing that I had coverage if needed. Luckily I had no issues while I was on my trip. I was very satisfied with the assistance I received in choosing a plan.
Linda F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Nov 28,2016
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