AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
Everything went smoothly on this trip. This was a do over because I had to cancel the same trip in December because of leg injury. AXA gave me back every penny. I highly recommend AXA.
Carl K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
Claim was handled fairly and completely, after some initial delays relating to additional medical info requests. If I had been told of everything needed at outset I would give 5 stars. Customer service was friendly and helpful and once all info they needed was sent payment was full and prompt.
Wilbur J. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback. We apologize for any difficulties you may have initially experienced in filing a claim but are happy to hear all has been resolved. We appreciate your comments and continually use customer feedback to improve our services. We hope you will consider us again for future travel.
Never could get answers on coverages. I was trying to help my husband in the hospital, and all the plan cared about was getting my husband out of the hospital. I asked that they guarantee coverage, but was told no one to translate with billing, which was not true and made us wait for 3 hours to get a bill, only to find out only a part was guaranteed. Further, they undermined my attempt to get a bill with itemized procedures by telling the hospital that it should be given to AXA, not me. In the end they were not an advocate and my husband was discharged too early, only to end back in hospital on arrival in USA.
Tying to file a claim once in the US was nearly impossible. The AXA claim adjuster never returned my calls, and rarely answered any questions I put to him on his voice mail, If it were not for InsureMyTrip, I would still be trying to get claims filed and processing questions answered. The claims adjuster claimed that his voice mail did not work, but I sincerely question that his voice mail was continually broken from the beginning of January until the beginning of March. If it was, what good is it to have a claims adjuster who never calls you back? Many thanks to IMT for there vigilance!
Laramie M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy, and thank you for allowing us to advocate on your behalf. We are pleased to learn that AXA Assistance USA paid the claim.
Thank you for your feedback. Due to insurance regulations we are not able to offer a discount for returning customers. We value your business and hope you will consider an AXA Travel Insurance policy for all your future travel needs.
I had to cancel my trip. I ripped up my knee. I just got confirmation from AXA that I would receive a check for the full amount of the cost of the trip. I am looking forward to receiving my check. It was quite timely on their part. I would definitely recommend them and use them for my next trip.
Carl K. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
The insurance was fine, but the costs are based upon age (which is the only easy thing you can base it on). So for us, who are in very good health and physical shape for our age (which allows us to do bicycling vacations around the world), the price seems unfairly high. But I realize that you can't do a complete medical evaluation on your customers.
David E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.