Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
tour
AXA Assistance USA
Gold
It seemed like a good plan at a fair cost. I had no need to file a claim so cannot give a rating on this.
Ian M. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Silver
I purchased identical plans for Thanksgiving and Christmas vacations out of the country. Due to an airline mechanical failure I missed one night of my Thanksgiving pre-paid resort stay. The claims adjusters were very prompt in reviewing and approving my claim (less than $200) and I have already received the check. The airline covered hotel and meals because it was mechanical failure but if the delay had been due to weather, those items would not have been covered and the $500 delay coverage would not have been enough to pay for those items as well. It is just insurance and I was willing to self-insure for those incidentals. Before you leave the airport make sure to get the form from the airline certifying the reason for the missed or delayed flight. You will need it for your claim.
Ronan L. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
-
CrystalAXA Assistance USA
Thank you for the review. We are happy to hear your trip insurance plan provided you with the coverage needed and were satisfied with the claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Dec 30,2015
The trip included a
cruise
tour
AXA Assistance USA
Gold
Since I was fortunate enough not to need any assistance I cannot comment on the effectiveness of the plan.
Chantal B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Silver
Since I never had to use it, I wouldn't know how good it actually is. Its hard to give 5 stars when you don't get to use it. But I'm glad I didn't have to use it as well. :)
Jeremy G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Silver
Comprehensive coverage at fair price. Best part is we didn't have to use it.
Carol Y. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
Due to a personal tragedy at home my wife and I interrupted a cruise and returned home at the next port. The claim form and related documentation requested by AXA Assistance USA was emailed to their claims office on December 9th. On December 14th, I received an email from the claims adjuster confirming approval of the claim and that the payment check would be received in 10 to 15 business days. Based on my experience I would highly recommend this company.
John R. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
My husband and I unfortunately developed bronchitis/walking pneumonia on our Viking River Cruise. A doctor made a "house" call to the boat in Hungary and prescribed medication. When we returned to the United States, we called AXA Assistance USA, who helped us find an Urgent Care facility in Atlanta before we returned to our home in Florida. Urgent Care also prescribed medication. We filled out AXA's online claim form and attached scanned copies of all our paperwork and receipts. They paid almost $700 in full within two weeks with no questions. We'll definitely use them for our next trip!
Barbara K. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Platinum
Thank goodness we didn't need to file a claim, but we are so grateful to have your excellent coverage. We wish you Happy Holidays, and a happy, healthy and prosperous to all of you, and your families.
Laura D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
This plan is not comprehensive. I am very dissatisfied with my claim.
MERYL S. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Zac
Thank you for your feedback on the policy. This review has been forwarded to the insurance provider.
We are sorry to learn that you are dissatisfied with the plan and that your claim was denied. Unfortunately, it appears that your trip was cancelled for a reason that is not covered within the terms and conditions of the policy. Please call us at 800-487-4722 if you have any questions or concerns.Jan 16,2016
The trip included a
cruise
AXA Assistance USA
Gold
When we compared plans, this one came up with the best coverage for what we needed at the best price. Thankfully, we didn't have to actually use it!
James F. would
recommend this plan to a friend or relative.