Travel Insurance Reviews Crum & Forster - Travel Insured International
Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.
Learn more about Crum & Forster - Travel Insured International.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
I filed a claim under the Cancel for Any Reason provision. I was able to initiate the claim online and email the supporting documents. Those processes were easy to use. The amount they paid was correct in accordance with the contract and matches what I expected. It took about 5 months from my claim submittal before they asked me for a few additional documents showing the cancellations I made. After that, the claim was paid within a couple of weeks. Normally I wouldn't consider that timeframe to be reasonable, however my rating is accounting for the delays that I assume all insurers are experiencing with high volume due to COVID-19.
Ryan E. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
I was injured on my trip (March 7, 2020) and filed a claim immediately (March 9, 2020). C&F was very helpful in arranging repatriation so that I could return home for orthopedic surgery. In order to get home, they said I had to pay for the flights and was told to submit the claim, which I did timely. I still have not been reimbursed for the trip interruption claim. I have called and emailed numerous times. When I call, I'm on hold for at least 45 minutes.I really have been given the runaround. When requested, I submitted any follow-up documentation immediately. My claims analyst does not email or answer my calls. Last thing I was told was that my claim is in final payment review but it's been 5 weeks since I was told that for the 2nd time. I'm at my wits end with this company. I know that COVID delayed things but I filed my claim early in the COVID crises and my claims has nothing to do with COVID. I hope someone from Insure My Trip can help with this claim. I would not buy insurance from this company again.
UPDATE: My claim was finally paid but it took a lot of effort. After numerous calls and several months, a supervisor finally contacted me and the claim issue was resolved. There was one minor issue holding up the claim and if they had contacted me initially, it would have been easily resolved. I had sent them the correct documentation but they had a question and could have easily emailed or called me.
UPDATE: My claim was finally paid but it took a lot of effort. After numerous calls and several months, a supervisor finally contacted me and the claim issue was resolved. There was one minor issue holding up the claim and if they had contacted me initially, it would have been easily resolved. I had sent them the correct documentation but they had a question and could have easily emailed or called me.
Barbara N. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
Very good plan. Will use again
Panchali D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
Fortunately we did not need to file a claim for this trip. Everything went smoothly..However, we did file a claim for trip cancellation due to illness for previous trip booked for May 17th to Portugal and Spain and our claim was handled efficiently and effectively..Therefore, I will use C and F travel insured for all future trips.
Marilyn J. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Lite
We purchased a policy online for an upcoming trip. When I called to ask about the policy I was just told it was a good policy and what I needed to travel out of the country. Due to an unforeseen medical condition we were forced to cancel our trip. I filed a claim right away following all instructions given to file the claim. Imagine my surprise when the claim was denied. Apparently ours was one of the excluded reasons in fine print 20 pages into the policy booklet. I feel this company was deceitful and not helpful. They were willing to take my money for the policy but not willing to reimburse me.
BUYER BE WARE!
BUYER BE WARE!
German V. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium.
We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
Jul 25,2017
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
Very much a no hassle processing of our claim. I had forgotten to change the coverage dates when we had decided to make our first flight a day earlier. I explained this to a claims rep when we initially reported that we were cancelling the trip. When we filed our claim several weeks later after getting all the documentation together the claim was processed promptly without any problems, which we really appreciated. Particularly pleasing because I've occasionally read comments from travelers who have had lots of trouble getting payouts from coverage with other companies.
James R. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Please see the reply from C&F Travel Insured:
"We thank you for your feedback and apologize for any frustrations you’ve experienced. Call volumes are very high at this time, but our relationship with our customers is very important to us. We appreciate your patience."