Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rated the CSA Travel Protection Custom plan
4.59 out of 5
6,191
ratings and reviews
98%
recommended
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Cruise
Filed claim
CSA Travel Protection Custom
The plan provided the protection that I needed for this particular trip. I experienced no difficulties on this trip, so I did not file any claims.
Harold M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Eight flights across the country and back at Christmas and New Year, I was concerned about flight disasters. One missed flight but the airline rebooked without a problem. CSA provided peace of mind. A side note, flew into Fort Lauderdale the Monday before the shooting rampage. I am sure CSA is taking care of their customers associated with this disaster.
James S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Yes, I liked the plan and will do so again in the near future. The most important part of the plan is the protection for the cost of the trip, in case of having to cancel.
lawrence k. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
We bought a plan for my son-in-law and his wife as well (we wrote a duplicate review for that one as follows: I didn't have to use the plan so the ratings are good only to the extent that I am satisfied with the process of getting the plan and what covered. You should change or tweak your survey questions in light of such policy holders/travelers.).
Johnny C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Although I was fortunate that I did not have to use any of the coverage provided, the comfort and security I felt knowing that it was there was invaluable. The person I spoke to while signing up for this plan was beyond helpful. Definitely will use this company again when traveling.
Jerry F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
I didn't have to use the plan so the ratings are good only to the extent that I am satisfied with the process of getting the plan and what covered. You should change or tweak your survey questions in light of such policy holders/travelers.
Christopher C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thanks to our customers' comments, InsureMyTrip did see that we needed to revise our survey questions and are currently working on a revised questionnaire. As always, your review is greatly appreciated.
    Jan 04,2017
CSA Travel Protection Custom
Great security.
Jany P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
We didn't make a claim but were pleased with the ease of application and assurance we were covered.
Mark H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
We've used insuremytrip for several years, and although we've never had to file a claim, the peace of mind is great. We've purchased CSA a few times because we like the coverage and the price.
I also love the insuremytrip website. It's great to be able to compare plans side by side to see what's actually covered and make an informed decision. We frequently recommend the insuremytrip to our friends.
Judith M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
If you are considering this company, make sure you fully understand their definition of 'pre-existing conditions'. This company has a 180 look-back history. I didn't know what that meant until I had to file a claim and was denied. Here's what look-back means: any condition evaluated or treated 180 days PRIOR to purchase. "Underlying conditions" is also part of this definition. I lost a lot of $$$ not fully understanding the definitions. Next time I have to buy travel insurance, I will DEFINITELY go to great lengths to understand every aspect of the policy.
Linda O. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Deborah Celizic
    CSA Travel Protection
    Photo
    We’re sorry to hear about the circumstances surrounding your claim. We take customer service very seriously and, as you mention, cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions you may have. We have dedicated Customer Service Representatives on staff who can help answer questions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. As you’ve said in your review, the plan you purchased is unable to provide coverage for any losses resulting from Pre-Existing Medical Conditions. Our Custom Luxe plan can provide coverage for such losses provided the plan is purchased prior to or within 24 hours of final trip payment, if other requirements outlined in the Description of Coverage/Policy are met. If you have additional questions or concerns, please reach out to us at the number or email provided above.
    Jan 10,2017
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