Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rated the CSA Travel Protection Custom plan
4.59 out of 5
5,866
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
CSA Travel Protection Custom
The last leg of my flight from London was cancelled because someone set fire in air traffic control center at OHare. I was stranded overnight in Chicago with many others and couldn't get rental car home til the next morning when my rescheduled flight was also canceled. CSA refused to cover rental (even though United Airlines would not pay) because they said it was not a mechanical breakdown of aircraft or terrorist incident. InsureMyTrip.com rep said even though it was not technically covered, "I couldn't imagine the insurance companies we represent to not offer some sort of compensation or assistance." CSA std response is get a plan to fit your needs, but they couldn't tell me any plan that would cover my situation. What good is insurance if it won't cover that?
Karen F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    CSA has issued the following response to your review:
    "We’re sorry to hear about the circumstances surrounding your claim. We take reviewing and responding to claims very seriously. We want customers to understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While the situation you experienced did result in a payable Travel Delay claim, we apologize for being unable to reimburse you for your Trip Interruption expenses. The terms and conditions of our Trip Interruption coverage require that your flight be delayed by mechanical breakdown, inclement weather or an unannounced strike. If you have any further questions regarding the coverages under the plan you purchased, please feel free to contact us at (800) 348-9505 or via email at csa@csatravelprotection.com."
    Aug 04,2016
    • Zac
      Photo
      Thank you for your feedback on the policy. We are sorry to learn of the unfortunate event that occurred during your trip. Acting as your advocate, InsureMyTrip contacted CSA Travel Protection's claims department to assist you with the claim that went unpaid. The representatives at CSA Travel Protection informed us that the claims were adjudicated in accordance with the terms and conditions of the policy.

      Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. The CSA Travel Protection
      Custom plan is a Comprehensive plan which covers a wide range of perils and hazards for Travel Delay and Trip Interruption. Unfortunately, it was determined that the event that interrupted your trip did not fall within the scope of Trip Interruption for this specific plan.

      We appreciate you using InsureMyTrip for your travel insurance needs. As a travel insurance comparison website, InsureMyTrip offers dozens of plans from different providers. In the future, please consider calling us prior to purchasing a plan so that we can assist you in selecting the most cost effective policy that covers as many of your primary concerns as possible. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.
      Aug 04,2016
The trip included a
cruise
tour
CSA Travel Protection Custom
Insurance is great when you don't need it!
Arthur L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Peace of mind, plain and simple. Good product for reasonable cost.
Robert R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
I'm just happy everything worked out so I didn't have to use the coverage. It is reassuring to have it during my trip.
Lorena C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
I did not need to file a claim but I was glad I had coverage if need be.
beth l. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Thankfully we didn't need to use our trip insurance, but it was nice to know we had it.
Several passengers on our ship became ill and had to leave. I found myself hoping that they
had good travel insurance.
Clifford M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
I realize we are 74 but the $345 to insure $5,500 for the two of us was too expensive. Maybe a personal evaluation of health risks rather than a blanket rate would help.
Charles B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Did not need to make a claim, but was good to know that I was protected.
Tulsi R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
The plan's cost and coverage was just what we needed for our trip to South Africa.
Mildred Barbara S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Since I didn't have to file a claim, all I can rate is the stated coverage, which was just what I was wanting. The cost, in comparison to other plans, seemed reasonable. Easy to compare plans.
Alvin K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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