Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
If you are considering this company, make sure you fully understand their definition of 'pre-existing conditions'. This company has a 180 look-back history. I didn't know what that meant until I had to file a claim and was denied. Here's what look-back means: any condition evaluated or treated 180 days PRIOR to purchase. "Underlying conditions" is also part of this definition. I lost a lot of $$$ not fully understanding the definitions. Next time I have to buy travel insurance, I will DEFINITELY go to great lengths to understand every aspect of the policy.
Linda O. would not
recommend this plan to a friend or relative.
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DeborahGenerali Global Assistance
We’re sorry to hear about the circumstances surrounding your claim. We take customer service very seriously and, as you mention, cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We have dedicated Customer Service Representatives on staff who can help answer questions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. As you’ve said in your review, the plan you purchased is unable to provide coverage for any losses resulting from Pre-Existing Medical Conditions. Our Custom Luxe plan can provide coverage for such losses provided the plan is purchased prior to or within 24 hours of final trip payment, if other requirements outlined in the Description of Coverage/Policy are met. If you have additional questions or concerns, please reach out to us at the number or email provided above.Jan 10,2017
The trip included a
tour
Generali Global Assistance
Standard
Did not have to use the insurance (thank goodness) so don't know how effective it would have been. I would use your insurance again for another trip because it seemed reasonable and comprehensive. I don't think your star rating system is quite an accurate way to rate in my circumstances.
Sally H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We had the unfortunate experience of a travel delay due to an air traffic controller's strike. CSA covered ALL expenses associated with the delay including the missed portion of the tour. We will definitely buy trip insurance again from CSA!
William M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
When France went on their 90 day state of emergency, I called your office. I could not get sufficient information on how coverage would be affected under these circumstances and when. I did not want to cancel. I was just looking for information about my coverage.
Patricia S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The plan was what we needed. We did not need a plan to cancel for no reason at all.
W Anthony M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Didn't have use it but it provided security in some worrisome areas
Ronald J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Never used the plan (yay), but it was simple to get, the paperwork was easy to read and understand, and the value was awesome. I paid twice as much for a policy with less coverage two years ago before I knew about insuremytrip.
Charles S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Hard to evaluate if there's no claim.
Christopher H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
CSA needs to be more clear whether the plan covers the situation where a terrorist attack ANYWHERE disrupts travel to a scheduled destination. In the case of ocean and river cruises for example, it is very difficult and costly to catch up to a departed ship if direct or connecting flights are cancelled or delayed.
Michael M. would
recommend this plan to a friend or relative.
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Zac
Thank you for your feedback on the policy. The CSA Travel Protection Custom plan covers Trip Cancellation and Trip Interruption due to:
A Terrorist Act which occurs in your Scheduled Trip Departure City or in a city to which you are scheduled to travel while on your Trip, and which occurs within 30 days of your Scheduled Departure Date, provided the city has not experienced a
Terrorist Act in the past 30 days prior to the effective date of your coverage.
As you can see, the terrorist incident must occur in a city listed on your trip itinerary.
CSA Travel Protection defines a Terrorist Act an act of violence, other than civil disorder or riot, (that is not an act of war, declared or undeclared) that results in loss of life or major damage to property, by any person acting on behalf of or in connection with any organization which is generally recognized as having the intent to overthrow or influence the control of any government.
The wording of a covered terrorist event under Trip Cancellation and Trip Interruption, and the definition of terrorism can vary from plan to plan.
Please call us at 800-487-4722 to learn which plans best cover your concerns.Apr 29,2016
The trip included a
tour
Generali Global Assistance
Standard
I didn't have to use the CSA Travel Protection Custom coverage, but it was really worth the cost of having it. I would definitely use it again next time I travel!
Renee S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful