Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We have used InsuremyTrip many times and have always been satisfied with the plans. Our concern this time is not with InsuremyTrip but rather with Generali Global that carried the actual insurance plan. We used Generali also last year to cover our trip to Alaska and believe this was the source of the problem with this years trip to Brazil.
I clearly selected Brazil as our destination for this year’s trip. However, Generali somehow used our last year’s destination of Alaska in setting up the plan. It is definitely my fault for not reading the resulting paperwork all to the end - too many error-free plans in the past. However the week before we were to leave I receive an email wishing us a good trip to...Alaska! A rush of emails and phone calls followed. I give credit to the excellent customer service of Generali in sorting this out. However in the end they could only “promise” the destination had been changed since they “had no available form” to guarantee the change in writing. Be aware of this and always check the complete description of the plan you purchase!
I clearly selected Brazil as our destination for this year’s trip. However, Generali somehow used our last year’s destination of Alaska in setting up the plan. It is definitely my fault for not reading the resulting paperwork all to the end - too many error-free plans in the past. However the week before we were to leave I receive an email wishing us a good trip to...Alaska! A rush of emails and phone calls followed. I give credit to the excellent customer service of Generali in sorting this out. However in the end they could only “promise” the destination had been changed since they “had no available form” to guarantee the change in writing. Be aware of this and always check the complete description of the plan you purchase!
Jorge M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
The plan provided good coverage for the price. I felt the price was a little high, but compared to other policies, still a good value. Luckily I did not have to file a claim, so I can only judge value based on comparative pricing for similar protection
Daniel B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
It’s hard to review an insurance policy if you don’t need/use it. This policy was the best combination of coverage and price. It was less than half the price of the policy suggested by my travel agent, for the same coverage.
Drew M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
We had no claim to file and we’re glad to know we had coverage if we needed it. Mostly having a plan gave us peace of mind.
Beverley H. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
The night before the eclipse when my hotel was overbooked and I had no place to stay, and almost all hotels were full, I contacted Generali and requested that they help me find another hotel. They said they'd look for one and would call or text me back, but they never did. Their policy states on page 2, "Hotel accommodations: offers research and recommendations on hotels worldwide and book reservations if requested by you." I submitted a claim with proof of my call (incident #) and above policy quote, but they rejected it. They did not provide me the services stated in their policy.
Janice S. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I submitted a claim for trip delay and baggage delay. My claim was approved the very next day and a check is in the mail. They surpassed my expectations.
Joan G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I’ve been blessed to never need to file a claim. Thank you for providing affordable coverage.
Jane K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Having not filed a claim and not knowing how the customer service would have been for filing a claim, I can't say whether I would have been satisfied. I would have to go through that process in order to know the full service level.
Darwin P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Quick, easy, and gave me comfort knowing I had coverage in case. Competitive pricing
Ellen C. would
recommend this plan to a friend or relative.
1 of
4 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Premium
We did not need to use the plan this time. The prices really increase as you get older, but I guess that’s to be expected.
Donald T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Your feedback is valued by our team. We do our best to offer an array of travel plans for our customers.Apr 23,2024
Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response:
"We value your feedback, Janice. We are sorry for not meeting your expectations. At Generali Travel Insurance, we take customer service very seriously. We will review your case and share your feedback with our customer service team to improve."