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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have tour rated Generali Global Assistance
4.57 out of 5
6,078
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
I submitted a claim for trip delay and baggage delay. My claim was approved the very next day and a check is in the mail. They surpassed my expectations.
Joan G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I’ve been blessed to never need to file a claim. Thank you for providing affordable coverage.
Jane K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Having not filed a claim and not knowing how the customer service would have been for filing a claim, I can't say whether I would have been satisfied. I would have to go through that process in order to know the full service level.
Darwin P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Quick, easy, and gave me comfort knowing I had coverage in case. Competitive pricing
Ellen C. would recommend this plan to a friend or relative.
1 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
We did not need to use the plan this time. The prices really increase as you get older, but I guess that’s to be expected.
Donald T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Your feedback is valued by our team. We do our best to offer an array of travel plans for our customers.
    Apr 23,2024
The trip included a
tour
Generali Global Assistance Preferred
Fortunately my travels went smoothly so no need to call for help or file a claim.
Roslyn G. would recommend this plan to a friend or relative.
2 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for your review! We hope you enjoyed your trip!
    Apr 23,2024
The trip included a
cruise
tour
Generali Global Assistance Preferred
I don’t really have an opinion since I didn’t need to use the insurance. So I guess it was fine.
Lonnie L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for your review, and for choosing us!
    Apr 23,2024
The trip included a
cruise
tour
Generali Global Assistance Standard
Hard to review something I didn’t use.
Lonn W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for your review. Please note, you can use your Plan even if you don't have to file a claim! Generali Global Assistance offers helpful travel services to use, even before your trip. Visit https://www.generalitravelinsurance.com/travel-resources/services to learn more.
    Apr 23,2024
The trip included a
cruise
tour
Generali Global Assistance Preferred
For years, I've been using insuremytrip.com to help in planning to buy trip insurance. It's a great service. I had significant problems with the flights on my last international trip and filed a claim with Generali. I found Generali's web site clunky, yet I received my claim payment promptly.
Jean T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thank you for your input. We will consider your suggestion it in the future to make your experience with us even better. We are happy that we were able to assist and pay your claim!
    Apr 23,2024
The trip included a
cruise
tour
Generali Global Assistance Standard
Thankfully I did not have to use this; however it was great to know coverage was available if needed for a fair price.
Mary Denise W. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for your review. We hope you enjoyed your trip!
    Apr 23,2024
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