Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Felt reassured to have the coverage.
Louise M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
I submitted the required documents and months later they asked for more information including wanting a statement from the physician in Peru who speaks no English . I called customer service and was treated with a very rude response. I don’t know why they are making this so difficult. My claim was for less than $400 and I received an email today stating that the claim is closed. Why? This seems like fraud.
I have used other companies on Insure My Trip and was extremely satisfied. There’s no way I can recommend this company. Regrettably I have them insuring my upcoming trip on a cruise. I will see if I can change to another company. Absolutely horrible experience!
I have used other companies on Insure My Trip and was extremely satisfied. There’s no way I can recommend this company. Regrettably I have them insuring my upcoming trip on a cruise. I will see if I can change to another company. Absolutely horrible experience!
Michael K. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
Hello Michael. Thank you for your feedback. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been finalized and you should have received an email to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at [email protected] with any additional questions or concerns.Jun 30,2023
The trip included a
cruise
Generali Global Assistance
Standard
I sent in my claim for about $3,000 since we had to end our trip early due to a medical emergency. The claim was handled promptly and I received my full check within a few weeks. Very pleased.
Mark G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Very please with whole process to get the insurance.
John C. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
Since I did not use the plan, (thankfullly) I am unable to determine if it was completely satisfactory.
Deborah B. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I made a claim and was, eventually, compensated. However, it took many weeks, and Generali didn't give me information about my specific claim agent, so I couldn't get any answers outside of the automated system. It was frustrating to just sit and wait without knowing whether the claim was processed or not. In the end, I was reimbursed, so it turned out well
Elizabeth G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Such a simple process to ease the mind when vacationing. You don't have to worry 'if something goes wrong, how will we take care of it' because it is all in your policy! It is so nice having coverage! Wish I would have known about Travel insurance years ago. Husband and I took a trip to Mexican Riviera in 2003, he ended up extremely sick with fever, nausea, vomiting for four days of our 7 day trip. I was so concerned I stayed in the hotel room with him trying to find a sooner flight home after seeing the resident physician. So not only were we out a few hundred dollars for the doctor, but we did not get to enjoy the trip. I have now gotten Travel insurance for every vacation since.
Debra B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We unfortunately had to cancel our cruise on sailing day due to my husband’s hospitalization. Great service and timely response. Definitely will use Generali in the future.
Boyd Y. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Although no claim was necessary, I feel the coverage was a great value, especially compared to the offerings provided by my travel provider.
ALLEN G. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
I have purchased this plan for a few cruises. I have never had to use it, but for the coverage provided, the price is fair.
Frank A. would
recommend this plan to a friend or relative.