Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Didn’t have to use it, but peace of mind to know we had it
Janet A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I am very happy to say that although it took a while for resolution to my claim, I did get a completely fair and just solution to my claim. I do understand with the Covid pandemic that delays are not unusual and understandable but nonetheless great customer service revolves on addressing consumer concerns which definitely was done. I would recommend both InsureMyTrip and Generali Global Assistance Insurance wholeheartedly and not hesitate to tell my family and friends this and look forward to using again once worldwidetravel becomes more available and safe. Thanks again for listening and acting positively on my claim.
Veda F. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
After a so many problems trying to file a claim getting an error messages and no phone responses my claim was processed and denied. Claiming it was not covered. It was trip delayed. The trip was delayed 3 days
Hilda S. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
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HildaS
According to your policy I was suppose to be reimbursed for cost of cancellation that was not reimbursed. Read your policy. Your company apologized after months of ignoring promised me a credit to my card then never did. .Jan 06,2022-
Megan B.
Dear Valued Customer,
Thank you for your feedback. Please see the response from Generali below:
"We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. While the plan you purchased includes a variety of different covered events that can qualify for Trip Cancellation coverage, the plan is unfortunately unable to provide coverage for government imposed travel restrictions. Our records indicate that a voucher for the premium was issued and dedicated team members are on hand to help you with its use. Please contact (800) 348-9505 or [email protected] for further assistance. "Jan 13,2022
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The trip included a
cruise
tour
Generali Global Assistance
Standard
Please forward information on policy coverage for trips cut short by government decree in coronavirus pandemic.
Thank you!
Thank you!
Andrew W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Our trip was canceled and I contacted the company. They said I would get a refund but I haven’t gotten anything since I called
Sue H. would
recommend this plan to a friend or relative.
-
Erin
We appreciate you providing your feedback. Generali has offered the following response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers, however, the claims process can take some time, as our regulatory laws require a number of reviews and required documentation. Under normal circumstance, the process can take up to 30 days, however, this timeline may be extended due to the current volume we are experiencing."
Please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you if you have any additional questions or concerns.May 12,2020
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I have tried calling but your lines are busy due to the pandemic, I understand. But I would like to speak to someone to confirm what would have been covered or not covered under my policy if I had to cancel mid trip.
Coverage and satisfaction are place holders until I hear response.
Thanks
Coverage and satisfaction are place holders until I hear response.
Thanks
Michael M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Erin
We appreciate you providing your feedback. Generali Global Assistance has offered the following response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. We're working hard at processing all claims and following up on call backs and email response requests. Unfortunately, we have been experiencing a higher than normal volume as a result of the Coronavirus escalation. A dedicated team member will be reaching out to you shortly."May 01,2020
The trip included a
cruise
tour
Generali Global Assistance
Standard
Had no claims so could only assume my review.
Ralph A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Didn't need to file a claim but having the policy gave us peace of mind.
Michael M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I unfortunately had to file a claim.
Generali was very clear on what needed to be provided.
I spoke to one of their customer service representatives
who was most helpful in clarifying a point.
I telephoned in two times. The first time I called, i believe it was over a weekend, I waited on hold about an hour + and eventually hung up.
I had better luck the 2nd time, as I recall I only waited 15 minutes. They do offer a different number if you are traveling and it's urgent you speak to a representative.
I followed their requirements exactly when I submitted my paperwork and after about 10 days I received a check for the full amount I claimed.
Excellent experience.
Generali was very clear on what needed to be provided.
I spoke to one of their customer service representatives
who was most helpful in clarifying a point.
I telephoned in two times. The first time I called, i believe it was over a weekend, I waited on hold about an hour + and eventually hung up.
I had better luck the 2nd time, as I recall I only waited 15 minutes. They do offer a different number if you are traveling and it's urgent you speak to a representative.
I followed their requirements exactly when I submitted my paperwork and after about 10 days I received a check for the full amount I claimed.
Excellent experience.
Naomi S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
With the c.virus spreading, and ships being cancelled/quarantined, having this insurance was a stress reliever. Thankfully, we had NO need to file a claim, but comforting to know we had options if we needed them. Trip to Italy coming up (now THEY're in the c.virus news!) so will be getting coverage through Generali again.
Laura R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. Unfortunately, as stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."