Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Didn't have to use the ins- but is sure good to have.
Dion P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The woman I spoke with on the phone when I signed up for my plan was extremely knowledgeable and helpful. I did not need to use the plan therefore I cannot speak to how easy or difficult it was to file a claim.
Valerie M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Having had the good fortune of not filing a claim for my trip, this is a review of the contract document, not its implementation. One reason I chose this plan was because I felt the contract document was well written, well organized, and easier to understand than those of other trip insurance companies.
Paul L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
The plan we selected gave us peace of mind that the unexpected would be taken care of.
Raymond N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
After filing a claim with our primary health insurance company and upon receiving their decision and converge, we forwarded everything, i.e., the health provider's bills, the payment by us of the bills, the documents related to the services and payments by the primary, to our secondary insurance company, namely, the Generali Global Assistance Premium Program.
After their review, they made a fair determination of our coverage with them, and sent us a timely check. We were pleased with the process and outcome. Thank You.
After their review, they made a fair determination of our coverage with them, and sent us a timely check. We were pleased with the process and outcome. Thank You.
Richard S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
will use your website again. thanks
Rodolfo T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
It turned out our insured River Cruise in Europe was cancelled 15 days before the departure date due to low water levels in the rivers we wold be traveling on so we didn't use the insurance from Generali. We were able to get full refund of the insurance cost . All correspondence via e-mail with Generali staff and refund of the
cost was done expeditiously and without any problems.
cost was done expeditiously and without any problems.
Joseph G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Didn't use the plan so I have no way of knowing how good the coverage was.
Robert R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We purchased this plan for a trip we were planning to go on in Germany. The trip involved a river cruise on the Rhine River. Five days before we were to leave, we were notified by our travel agent that Emerald Waterways had notified him that the trip was cancelled due to low water levels in the river. We received a full refund from Emerald Waterways for the trip, a refund from British Airways and Emerald Waterways is covering the penalty for cancelling the flight. The only money we are out is what we paid to you to cover a trip that never happened. We contacted you and were told that we could use the insurance for an alternative trip in 500 days. Our trip in 2019 is already covered and we cannot travel during the time period that we would still have your insurance. It is ironic that the one thing we bought to cover us if we had to cancel our trip or had a snag in our trip is the one thing that is costing us money when the trip was cancelled by the cruise line.
Christine O. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I had no claim per se, but needed help when my traveling companion lost his passport. Luckily I had a working phone with me so I called to ask "now what?" I was terrified because not only might I miss the cruise, it would be hard to get a replacement because I'm changing locations almost daily. The representative I spoke with seemed to be unsure - as if this the first time someone has lost their passport. She said she would call back with more information. Later she did but only said "I found out you need to locate a US embassy. There is more information I'm entering in your record so you should call us back for it." Why in the world did she say I had to make another call to get it??? Is she charged for the length of her phone calls...or monitored by how many calls she takes in a day....or what? The only good news is that the following day the passport was found and turned into the lost and found at the train station.
Daniel G. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful