Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
This is the second time I've purchased trip insurance through CSA and while I've never needed to use it, I've felt more comfortable knowing I have coverage should it be needed. I like the fact I can customize the coverage for my needs and where I'm going to be traveling. I would not hesitate to purchase this protection again.
Elizabeth M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Hard to review when we didn't submit a claim, everything having worked out well during our trip.
Caryn H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Wouldn't travel to a developing country without travel protection and yours is consistently the best.
Susan J. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
While our trip went off as planned, we had some very close calls. It was good to know we were covered for trip interruptions and other unintended consequences.
Brian C. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Generali Global Assistance
Premium
It's really too expensive for people who make plans but have doctors who keep changing their medicaions, etc.
Jerie M. would
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. CSA charges a higher premium on the Custom Luxe plan because they are exposing themselves to a greater risk. The most cost effective way of securing coverage for pre-existing conditions, is to purchase travel insurance within 10-21 days after making your initial trip deposit.Nov 21,2014
The trip included a
tour
Generali Global Assistance
Standard
Fortunately, I had no need to use my policy or file a claim. But I thought the value I received for the price paid was excellent, and the customer service representative was very helpful when I called for advice on buying the policy (ie, did not try to up-sell and provided clear explanations of the different options).
Elizabeth T. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The claims process dragged on and on, nitpicking on the part of the claims representative, insisting repeatedly for the same acknowledgement of payment by the air travel company. Finally paid but they even questioned that I had paid a cancellation fee on the air in order to avoid a ticket loss three times as great that CSA would have been responsible for. Made no sense whatsoever. I have no idea whether all of CSA works this way or just this particular adjuster.
Julian F. would not
recommend this plan to a friend or relative.
9 of
9 people found this review helpful
Generali Global Assistance
Standard
Last trip there were delays and we missed flights, got stuck in airports, had to spend the night, etc. CSA covered everything, no problem (of course, you've got to save all your receipts and get paperwork from the airlines on the delay and be very patient).
This time we had no reason to collect, all in all that's the better answer!
I'll keep using them - good peace of mind!
This time we had no reason to collect, all in all that's the better answer!
I'll keep using them - good peace of mind!
Kerry M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Luckily, made no claim. Felt happy with the coverage though.
Thomas P. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
I purchased the plan, and I am glad it was in place. However, I was very fortunate I did not have to call upon it during my travel abroad.
Frederick A. would
recommend this plan to a friend or relative.
Show
reviews per page.