Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Hard to give a review because we did not need the insurance, but it seems as though it would've covered us well enough
Kathryn K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Since we didn't need to use this plan, it is hard to rate it. It did, however, give us peace of mind while traveling and the reviews we read were mostly positive.
Elizabeth J. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Thank you- I kept your paperwork close to me while traveling. Fortunately, we didn't need it, but it was good to know it was available if needed.
Anne A. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Fortunately, I didn't have to use my plan but it made my trip more enjoyable knowing that I would be covered in the event of mishaps.
Donna K. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
The last two nights of my trip to Peru were spent in a hospital in Cusco. Representatives from Generali were on the phone with my travel companion at least two to three times a day. They were so helpful and considerate. Their follow-up was excellent. I was told what paperwork to get from the billing department. When I got home I sent off all the required paperwork and was paid promptly.
I was so surprised that everything went to smoothly.
I have recommended them to many of my traveling friends and won't go on another adventure without them!!
I was so surprised that everything went to smoothly.
I have recommended them to many of my traveling friends and won't go on another adventure without them!!
Elizabeth S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
After we arrived in Peru, we learned that our flight to Cusco the next day was cancelled. The airline was in bankruptcy. This was the first time we heard this news. If we didn't make it to Cusco on time, our trek on the Inka Trail to Machu Picchu (reserved five months earlier) would be forfeited, with no way to reschedule. So we booked new flights, paying same day fare, and relieved that we'd arranged travel insurance. The only thing I can say for Generali is that their message denying our claim was relatively prompt. I will never engage with this company again, and urge you to find a more trustworthy and reliable insurance company.
Alan S. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
It would be an incentive if you would reimburse 30% back if it wasn't used. You would have a surge in new customers.
Armando G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
While on the trip a high altitude medication cause a small bleed in my stomach. I was glad to have the insurance in case i had to seek medical treatment or required evacuation. Fortunately neither one of those was necessary and the trip ended well. Who knew a common medication could cause such a reaction. Glad to have had the insurance.
William D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
It took me five months to achieve final resolution of my claims against my policy. The final resolution was satisfactory, but Generali's attention to detail and responsiveness were very poor. Their initial payment on my trip interruption coverage was incorrect; they failed to understand that the total cost of the trip that I provided them was per person, not for the two of us combined, and so the payment was much lower than it should have been. They identified my "claim representative" soon after my initial contact, but several e-mails and phone messages to this person went totally unanswered. When I finally managed to speak to someone who could resolve this issue, it took only moments for me to explain the discrepancy, and for them to acknowledge that I was correct, and that the documentation that I provided had been sufficient and quite clear. For the medical claim, once again, their initial calculation of the payment due me was wrong; they had misread the Explanation of Benefits statement that I provided, reading the amount covered by my primary insurance as being the amount of my out-of-pocket expense. So I had to contact them again. When I finally got to speak to a real person, it took only moments for me to explain their error to them and for them to acknowledge it. After this they corrected the calculation and sent me a check for the correct amount.
No way should I have had to spend this much time trying to contact them about their own errors. And generally, the errors were due to people not carefully reading the information that I provided. And it annoys me no end to leave e-mails and voice-mails and have them go unanswered. In spite of having FINALLY received the proper payments for both trip interruption and medical, I would not use Generali again. My time is worth something too!
No way should I have had to spend this much time trying to contact them about their own errors. And generally, the errors were due to people not carefully reading the information that I provided. And it annoys me no end to leave e-mails and voice-mails and have them go unanswered. In spite of having FINALLY received the proper payments for both trip interruption and medical, I would not use Generali again. My time is worth something too!
Richard S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
We appreciate your posting a review and agree that five months is a long time to awaiting processing of your claim. We forwarded your comments to Generali who appreciates all opportunities to review and improve their claim processing. However, InsureMyTrip would also like to bring our "Anytime" Advocates to your attention:
"The caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our Anytime Advocates® will support you with the process if you feel a claim has been unfairly denied."
We encourage our customers to take advantage of this service if necessary by calling us at (800) 487-4722 to request an advocate's assistance.Oct 23,2018-
Carol
IMT
We also received this response from Generali:
"Thank you for your review, we're sorry to hear about your negative experience and apologize for not meeting your expectations. Letting us know how we are doing is the best way to ensure the best possible service to all of our customers. Unfortunately, we have been experiencing higher than normal claims volume as a result of the recent adverse weather events which is affecting our turn times, and overall volume. We value your feedback, please contact (800) 348-9505 or [email protected] if you have any further questions."Oct 26,2018
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The trip included a
tour
Generali Global Assistance
Standard
easy online sign-up. Fortunately did not require any services from the policy!
Eric T. would
recommend this plan to a friend or relative.
"Financial Default: Not Applicable"
Although we understand that our website offers many plans, which may be confusing at times, we do provide you with all the information that you would need to compare plans and make the best choice. Our licensed insurance experts are always happy to explain any part of the policy. We are available by phone at 800-487-4722 or by chat weekdays 7:00 AM to midnight EST or weekends from 9:00 AM to 9:00 PM EST.