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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Russia and tour rated Generali Global Assistance
4.59 out of 5
50
ratings and reviews
100%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
Very reasonable and fair, this is the second time we used this insurance and we will always recommend it to our family and friends. Filing a claim was resolved fairly and reasonably with solution given upon presentation of all required documentation.
Rodolfo R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Give us a peace of mind.
May J. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I had no problems and didn't need to file any claims. That's good!
Howard W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I had a concern because the trip was supposed to end on 6/27/14. The trip operator made such a mess of the airline reservations that I didn't arrive home until 6/28/14, one day after my policy expired since I purchased it for the stated duration of the trip. Perhaps you could advise clients to add one day beyond the stated end of trip to their policy period so coverage would continue if they don't actually get home on the end of trip date.
Nancy B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. It is imperative to use the confirmed travel dates on the purchase application because it is a formal document. All coverages under the plan will be extended if your entire Covered Trip is covered by the plan and your return is delayed by unavoidable circumstances beyond your control.
    If coverage is extended for the above reasons, coverage will end on the earlier of the date you reach your originally scheduled return destination or seven (7) days after the scheduled Return Date.
    Jul 01,2014
The trip included a
cruise
tour
Generali Global Assistance Standard
The best insurance is the insurance that doesn't have to be used!
Arlynne L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
No claim filed so don't know if protection works or not.
Fred M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
THIS WAS THE 3RD POLICY I BOUGHT FROM YOU. I HAVE NOW BOUGHT A POLICY FOR ANOTHER TRIP IN JULY. I HAVE USED CSA EACH TIME AND FIND THEM TO BE GREAT AT CLAIMS THE ONE TIME I HAD CLAIMS. CSA PRICES ARE VERY GOOD FOR THE COVERAGE THEY SUPPLY. THANKS
Corinne S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Thankfully didn't need to use insurance. Checked into several different companies and this seemed to be best coverage for the price. Was recommended by AAA. Would use again. Agents were very courteous and knowledgeable.
Bonita F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
As we fortunately did not need to use this on the trip, we cannot give you much feedback.
We almost missed a plane connection, but made it, and our luggage did not arrive with us, but did come the 2nd day.
Rodney W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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