Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I have tried calling but your lines are busy due to the pandemic, I understand. But I would like to speak to someone to confirm what would have been covered or not covered under my policy if I had to cancel mid trip.
Coverage and satisfaction are place holders until I hear response.
Thanks
Coverage and satisfaction are place holders until I hear response.
Thanks
Michael M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
Too much money for too specific coverage for too short a time.
William S. would not
recommend this plan to a friend or relative.
-
Erin
Thank you for your feedback. Generali Global Assistance has provided the following response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or [email protected] with additional questions. . As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason."May 01,2020
The trip included a
tour
Generali Global Assistance
Premium
Really hard to evaluate an insurance plan you never used
I would like to add that I was extremely pleased with the advice and assistance I recieved from Insure my trip personnel
I would like to add that I was extremely pleased with the advice and assistance I recieved from Insure my trip personnel
Marshall G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We did get ill on the trip and had to see a doctor with prescriptions. The tour company picked up the cost so no claim was made. The insurance is very pricey but we do not feel we should travel without it.
Nancy L. would
recommend this plan to a friend or relative.
-
Carol
Thank you for providing your feedback. We are glad to hear that you were able to continue and enjoy your trip after a doctor's visit.
Please note that there are 3 main factors that determine premium costs: the cost of the trip, the length of the trip, and the age of the travelers.
In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.Apr 16,2019
The trip included a
cruise
tour
Generali Global Assistance
Standard
We did not need to file a claim, but had peace of mind having this insurance.
George H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We compared you with another provider and found Generali Global Assistance offered more.
Carolyn A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
As will all insurance a purchaser never knows how good it is unless a claim is filed. l We had the good fortunate of not needing to file a claim so are really not able to evaluate our policy.
Dorothy P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Never needed it, but travel in Egypt had lots of potential for a claim and we are glad we purchased coverage.
Lynn T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Plan provided good value for the coverage provided and purchase process was straightforward. I did not file a claim so have no experience with the claims process, which is the real test of an insurance plan. This was my first time buying travel insurance, but I plan to use the CSA plan again for future travel and will recommend it to my friends.
Richard F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Seems odd to write such a positive review when I didn't use it at all but I travel alone and simply having this comprehensive yet reasonably priced plan gave me enormous peace of mind.
Carol S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. We're working hard at processing all claims and following up on call backs and email response requests. Unfortunately, we have been experiencing a higher than normal volume as a result of the Coronavirus escalation. A dedicated team member will be reaching out to you shortly."