Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
This is the second time I have used the travel insurance. It is very easy to purchase and the documents are sent by email very quickly. I had a small health claim which required a lot of documentation and time to complete. I am retired so I had time to go through all the requirements. If you are working I am sure you would forget it and not submit the claim. Probably how they make money!
James F. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Great protection at a reasonable price!!!!
Gregory M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
Your policy does not provide coverage for non-U.S. companions.
Donald A. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Deborah
Generali Global Assistance
Thank you for your feedback, we are always looking for ways to improve our products and enhance our offerings. We’re sorry that we didn’t meet your expectations. If you have any additional questions or concerns regarding your plan, please reach out to us at (800) 348-9505 or via email at [email protected].Sep 15,2017
The trip included a
cruise
Generali Global Assistance
Standard
My trip went off without a hitch, but I met others who 6 days into the cruise still didn't have their luggage after missing the first 2 days. All I could say was "that's why I bought my CSA travel insurance ".
Eddie V. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We were satisfied with the coverage we chose and thought the cost was reasonable.
Edward C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
They covered a previous claim I submitted very well and without hassle. This trip was uneventful.
The representative I talked to was very knowledgeable. The rules to get this type of insurance are many and confusing. He gave me advice about how to get coverage early so that preexisting conditions were covered. The assumption of when I could get it are lost in the details and I misunderstood them. If not already it should be explained in InsureMyTrip articles and put on a top ten checklist of items to consider.
The representative I talked to was very knowledgeable. The rules to get this type of insurance are many and confusing. He gave me advice about how to get coverage early so that preexisting conditions were covered. The assumption of when I could get it are lost in the details and I misunderstood them. If not already it should be explained in InsureMyTrip articles and put on a top ten checklist of items to consider.
Stephen S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I can comment only on the matter of ease of purchase, coverage, and cost. The plan provided peace of mind in the event of the need to cancel a non-refundable cruise purchase.
Margaret H. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
When I bought the plan I payed $240 but I looked at the same plan a few days later and it was $180. It was disappointing.
Mikhail C. would
recommend this plan to a friend or relative.
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Mike
Thank you for your review and feedback. Some insurance companies will base your price partly by determining how close you are to your departure date. The logic is that the less time you have before departure, the less likely you will have a trip cancellation claim. This is likely why you say a lower price when you checked a week or so later. We are available seven days a week to answer any questions or concerns you may have.Jun 18,2015
The trip included a
cruise
Generali Global Assistance
Standard
Thankfully, we didn't need to file a claim, so I can't really say much about the effectiveness of the coverage.
Howard S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
We had no reason to file a claim. Prices for seniors seem exceptionally high. Why not offer a partial refund if no claims are filed?
Nancy K. would
recommend this plan to a friend or relative.
-
Matt M.
Thank you for your review and your feedback. We will share your request with our business partners.Oct 29,2013
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Even though this policy cannot insure a traveler who does not reside in the US, it can provide protection if you need to cancel your trip due to your traveling companion's covered cancellation.
The CSA policy defines a traveling companion as "a person who, during the Trip, will accompany you in the same accommodations." This definition does not specify that your traveling companion must reside in the US for coverage to apply.
In the future, we recommend that you contact us with any specific questions or concerns. We can be reached at 1-800-487-4722 and our licensed representatives are available 7 days a week.