Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Premium
Staff were extremely helpful during the process and dealing with pandemic questions.
Kim L. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
The cruise was cancelled due to Covid. I was originally told that I would be able to roll the insurance over to a new cruise if that happened. Now I am told I have to submit new paperwork for a refund and am being made to jump thru hoops to get my refund and although RCCL has given me time to make a new choice, your company has told me that I hit a deadline. Not happy. From now on I will get my insurance direct from the cruise line I am travelling with. Definitely won't do this again. I challenge you to make things right.
Eric G. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Disappointed that due to someone on the ship testing positive for Covid the Coast Guard would not let Viking entry the last 3 ports of the cruise. At lease they are giving up a credit towards another cruise.
Marilyn M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Didn’t have to use it, but peace of mind to know we had it
Janet A. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I usually purchase insurance, since you never know! There was a little glitch, since I had purchased the insurance earlier in the year and the trip was postponed - again! So, I just wanted to transfer the original insurance to the new reservation. I had to go through a couple of "verifications" that I hadn't filed a claim against the first plan - which I didn't have to use since I didn't go on the trip. I thought the insurers should have known that, but all turned out ok. Thanks
Diana Brucelle W. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
File a claim when cruise cancelled, no response for over a month. Emailed and quickly told not covered due to virus not being a covered reason. I think they could be a little more understanding in this time.
Had a voucher from the insurance company, called them and made changes on 1/11/2021, was due a refund, on 1/18/2021 called your customer service and was told they had no record and the refund had to come from the insurance company. The rep was very rude, especially when I told her the charge on my credit card was from Insuremytrip.com, she that is not correct and she didn't know anything about it. She said no supervisor was working and supposedly will call me back sometime.
Had a voucher from the insurance company, called them and made changes on 1/11/2021, was due a refund, on 1/18/2021 called your customer service and was told they had no record and the refund had to come from the insurance company. The rep was very rude, especially when I told her the charge on my credit card was from Insuremytrip.com, she that is not correct and she didn't know anything about it. She said no supervisor was working and supposedly will call me back sometime.
Richard E. would not
recommend this plan to a friend or relative.
6 of
8 people found this review helpful
-
Zac
Thank you for your feedback. Generali Global Assistance has issued the following response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers, however, the claims process can take some time, as our regulatory laws require a number of reviews and required documentation. Under normal circumstance, the process can take up to 30 days, however, this timeline may be extended due to the current volume we are experiencing. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."May 29,2020 -
Megan
Thank you for your feedback. We are pleased to report that the insurance provider has issued the partial refund of the premium that was owed to you. Please call us at 800-487-4722 if there is anything else we can assist you with.Jan 26,2021
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I am very happy to say that although it took a while for resolution to my claim, I did get a completely fair and just solution to my claim. I do understand with the Covid pandemic that delays are not unusual and understandable but nonetheless great customer service revolves on addressing consumer concerns which definitely was done. I would recommend both InsureMyTrip and Generali Global Assistance Insurance wholeheartedly and not hesitate to tell my family and friends this and look forward to using again once worldwidetravel becomes more available and safe. Thanks again for listening and acting positively on my claim.
Veda F. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
After a long battle with me having to "prove" my DCL Alaska cruise was cancelled "by DCL", they did come through and refunded my Policy premium. Next cruise I will buy from them again.
August M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
DON'T USE GENERALI. Pay a little more and get AIG, Allianz or someone else.
Our Generali policy was a cruise in Tahiti in March. I could not get anyone to answer the phone in 25 calls. When I did get a response to an email after 2 weeks of trying, they said I had to pay 40% more to change the dates to next year for exactly the same coverage with no changes other than the date.
AIG easily switched the policy dates for another trip I had planned so they are by far the better company.
GENERALI is a rip-off and InsuremyTrips shouldn't even show them as an option.
Our Generali policy was a cruise in Tahiti in March. I could not get anyone to answer the phone in 25 calls. When I did get a response to an email after 2 weeks of trying, they said I had to pay 40% more to change the dates to next year for exactly the same coverage with no changes other than the date.
AIG easily switched the policy dates for another trip I had planned so they are by far the better company.
GENERALI is a rip-off and InsuremyTrips shouldn't even show them as an option.
DONALD F. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Megan
Thank you for your feedback.
Please see the response from Generali:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We appreciate your feedback as our goal is to provide smooth and seamless transactions for all of our customers while we continue to experience increased call volumes. Unfortunately, the calculated premium cost depends on a variety of factors including days to departure. Our records indicate that a customer service supervisor has provided you with this information along with instructions on how to cancel your policy should you wish to do so or are needing further assistance. "Sep 14,2020
The trip included a
cruise
tour
Generali Global Assistance
Preferred
After a so many problems trying to file a claim getting an error messages and no phone responses my claim was processed and denied. Claiming it was not covered. It was trip delayed. The trip was delayed 3 days
Hilda S. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Zac
Thank you for your review. Generali Global Assistance has issued the following response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers. Unfortunately, as stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."Jun 04,2020-
HildaS
According to your policy I was suppose to be reimbursed for cost of cancellation that was not reimbursed. Read your policy. Your company apologized after months of ignoring promised me a credit to my card then never did. .Jan 06,2022-
Megan B.
Dear Valued Customer,
Thank you for your feedback. Please see the response from Generali below:
"We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. While the plan you purchased includes a variety of different covered events that can qualify for Trip Cancellation coverage, the plan is unfortunately unable to provide coverage for government imposed travel restrictions. Our records indicate that a voucher for the premium was issued and dedicated team members are on hand to help you with its use. Please contact (800) 348-9505 or [email protected] for further assistance. "Jan 13,2022
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Please see the response provided by Generali in regards to your review:
"Thank you for your feedback. We're sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. We take customer service very seriously and strive to provide a fair, equitable and timely process for all travelers. We are pleased to advise the confusion around your situation has been addressed and you should receive communication from a dedicated team member soon. If you have any further questions, please contact us at (800) 348-9505 or [email protected]."