Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
I continue to believe travel insurance is too costly for the benefits provided, and I wish we had more choices for coverage than we do. For example, reducing the medical coverage, which many tour groups now provide, would greatly reduce the cost.
James B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Very disappointed in General Global Assistance and its deceptive marketing. We included and paid for "Cancel For Any Reason" except for a "listed covered event" in our coverage. We cancelled it per our own personal misgivings about Covid circumstances. While there were pandemic warnings about international travel, there were no restrictions about our travel.
This was misleading business, and we're very dissatisfied with the company's performance. Not only will we never use it again, it should be a warning to any members of the traveling public who may ever consider employing General Global Assistance.
Dennis Hanson and Diana Bell
This was misleading business, and we're very dissatisfied with the company's performance. Not only will we never use it again, it should be a warning to any members of the traveling public who may ever consider employing General Global Assistance.
Dennis Hanson and Diana Bell
Dennis H. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Sally
Thank you for your review. Please see the following response from Generali Global Assistance.
"We're sorry to hear you had to cancel your trip and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes a variety of different covered events under which we can provide coverage if you are forced to cancel your trip. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns."Oct 13,2021
The trip included a
tour
Generali Global Assistance
Preferred
Thank you.
Randall S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
The Government shut down travel to Ireland. This company refused to return my $400+ premium because of their 10 day free look period. All was well at ten days but ended the trip after that. No cooperation from this company on returning the premium. I would recommend no one do buisness with this company!
William H. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
Sally
Thank you for your review. Please see the response from Generali.
"We’re sorry the coverage didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus, unless you added Trip Cancellation for Any Reason coverage. To see if you qualify for a voucher that may be applied to travel at a future date, please visit generalitravel.com/voucher. It is important that you review your Description of Coverage, which are available before and after your purchase. We take customer service very seriously and want our customers to make informed choices when purchasing travel insurance."Sep 29,2021
The trip included a
tour
Generali Global Assistance
Standard
Having Generali Global Assistance plan to rely on in case of an unforeseen health emergency provides peace of mind especially traveling overseas during these tumultuous times.
Donald B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
The first question really has no answer since I had no incidents during the trip.
The price and presumed coverage seemed reasonable compared with other companies plans.
The price and presumed coverage seemed reasonable compared with other companies plans.
Stuart F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I didn’t have to use it so I don’t know if it would have paid or not.
Debra H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
I have never had to file a claim so can’t speak to that end. The purchase process was easy, but the cost of the plans were fairly expensive. Those of us who have never filed a claim should get a break on the price.
Cynthia F. would
recommend this plan to a friend or relative.
-
Megan B.
Dear Valued Customer,
Please see the response from Generali in regards to your review:
"Thanks for your feedback. The calculated cost depends on a variety of factors including time to departure. Our travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. You can contact us before or after you buy a plan at (800) 348-9505 or [email protected] for any help you need."Aug 20,2021
The trip included a
tour
Generali Global Assistance
Standard
The best thing about the plan is I didn't have to use it!
However, felt it was a sound plan and good value.
However, felt it was a sound plan and good value.
Bruce S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
I'm glad I did not need to make a claim.
Richard W. would
recommend this plan to a friend or relative.
"Thanks for your feedback. The calculated cost depends on a variety of factors including time to departure. Our travel protection plans offers coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. We have dedicated customer service representatives who can clarify the plan terms and conditions specific to your needs. You can contact us before or after you buy a plan at 800-874-2442 or [email protected] for any help you need."